Thread: DX11 causing crashes

I can run the game for hours on end with DX9. DX10 and 11 crashes the client.

Using a GTX570 with the newest driver.
Q9550, 8 Gig RAM.

This thing should be able to run the client at max with DX11. My wife is using my old GTX260 with DX10 and she is fine. She plays all night with no crash.

I've ran DX11 test/benchmarks (Heaven) and all runs well. Dragon Age 2 (DX11) works great with the new driver.

This is so depressing. The game looks nice with DX11, it looks really flat with DX9. I really want to run this with DX11. I can't find much help through searching. Either everyone gives up on DX11 or they just don't respond with the fixes they implement. My card is factory overclocked so I have thought about reducing the clock. I did read about slowing the game down. Tried that, crashed in about 1 minute.

The game will minimize and when I try to maximize, it just shows a small black bar in the upper left of the screen and my cursor changes to that of the game. This is followed by the client crashing.

This is what's left in the event log -

Faulting application name: lotroclient.exe, version: 3.3.0.8055, time stamp: 0x4d93d5cb
Faulting module name: D3D11GraphicsCore.dll, version: 1.1.8.0, time stamp: 0x4ce700ba
Exception code: 0xc0000005
Fault offset: 0x00008b83
Faulting process id: 0x1110
Faulting application start time: 0x01cc03a6daf7bba1
Faulting application path: C:\Program Files (x86)\Turbine\The Lord of the Rings Online\lotroclient.exe
Faulting module path: C:\Program Files (x86)\Turbine\The Lord of the Rings Online\D3D11GraphicsCore.dll
Report Id: c1ba59ea-6f9a-11e0-b449-005056c00008

Not really sure what to do here. Any help would be greatly appreciated.

32- or 64-bit? DX10 and DX11 evidently both have some kind of memory issue under 32-bit OSes. I play under 32-bit Windows 7, and I was having black screen problems on zone transitions until I swapped LOTRO down to DX9.

Originally Posted by furtim

32- or 64-bit? DX10 and DX11 evidently both have some kind of memory issue under 32-bit OSes. I play under 32-bit Windows 7, and I was having black screen problems on zone transitions until I swapped LOTRO down to DX9.

Windows 7 x64, otherwise I wouldn't be able to address all that RAM.

I have downclocked my GTX570 to stock speeds. I have set the game speed set to high (it was on very high)
I'm now running with DX10 and it's been up for around 3 hours or so with no crash (yet)

Tomorrow I'll give DX11 a shot with these settings. I know that the difference isn't major between the different DXs, but I do enjoy the eye candy. It seems like DX10 and 11 just give the whole thing a bit more atmosphere. The game is nice enough looking, but I really do like the extra lighting.

I actually posted a week ago about basically this exact same problem. Something changed in the April 11th update that screwed up DX11. I had been running DX11 for months on a brand new machine on Ultra High without a single problem then all of the sudden after the April 11th patch I was getting video glitches and the game would stop responding and eventually drop to the desktop and give the warning that the Lotro Client had stopped responding. In one day over the weekend of the 16th and 17th I had a total of 20 crashes, I tried everything from updating drivers to reinstalling Lotro but no luck. I eventually had to drop back to DX9 and I havent had a crash since.

OK, I just thought I'd add an update.

Tried running with DX11 last night. I played for about 6 hours with no crash!

So far the only 2 things I have done were to downclock the GTX570 to stock. It's an EVGA factory overclocked model.
In the LOTRO client settings, I had changed the game speed to high. But today when I looked at the settings, the speed was set back up to very high. I assumed it was changed when I selected DX11 last night before playing. So it looks like downclocking the card has helped immensely. I won't get much time to play tonight. I have one of my final exams in the morning

@Lonewolf2nv -
I read about the update causing graphical issues. Hopefully they can get another update out soon to remedy the problem. Is your graphics card overclocked? What is your game speed set at? (under trouble shooting in the main window showing all your chars) Maybe you could play with those settings.

Problem signature:
Problem Event Name: APPCRASH
Application Name: lotroclient.exe
Application Version: 3.3.0.8055
Application Timestamp: 4d93d5cb
Fault Module Name: D3D11GraphicsCore.dll
Fault Module Version: 1.1.8.0
Fault Module Timestamp: 4ce700ba
Exception Code: c0000005
Exception Offset: 00006053
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1035
Additional Information 1: d468
Additional Information 2: d468898c24f3dbc331b629adc06c77 22
Additional Information 3: 690c
Additional Information 4: 690cd8a27589098904a1d444eed5dd f8

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This is brand new virus free system installation with latest qualified Nvidia 270.61 drivers,Gigabite GTX 580.Crashed at login.Play after a while crashes error!