Thread: The Bug Reporting Tool and You

I was told by the in-game ticket system to file a bug report, and this is manned by GM`s

how do we do screenshots? i have used print screen and F11 and the only time i get an image is when i am on the log in page where you choose what character you will log in with...every time i try from actually in the game the result is nothing but a black screen image. am i doing something wrong? i have not reported any bugs yet but if i do it would be nice to add a screenshot with it.

Originally Posted by Crisdinga

how do we do screenshots? i have used print screen and F11 and the only time i get an image is when i am on the log in page where you choose what character you will log in with...every time i try from actually in the game the result is nothing but a black screen image. am i doing something wrong? i have not reported any bugs yet but if i do it would be nice to add a screenshot with it.

The only time I have witnessed this problem is with a dual monitor setup and running LOTRO on the secondary monitor. If the game isn't on the primary monitor, print screen won't work.

There may be some shenanigans or trickery that will make it work - I'm not sure about that.

If this doesn't appear to be your issue, you may have better luck finding an answer in the Technical Support forums.

i will go there then and thank you...i have just the one computer and the one monitor...so that isnt my problem. thank you again.

Originally Posted by Kehleyr

Submitted bugs are an extremely important tool for QA. The bug forum is looked at regularly, and bugs are submitted from QA to the Development team on a daily basis.

If you find a bug in game, please report it through one of the following methods:

• /bug in the in-game chat window (preferred!)
• The 'Report a Bug' link in the in-game Help menu (ESC/Help by default)
• http://forums.lotro.com/new_bug.php

Please do not 'report' bugs on the forums by starting a thread or making a post. Bugs reported in this manner will not be submitted to our database and will take significantly longer for us to learn about them and therefore address them.

Please Enter All Information Asked For in Each Field

Most of your character information will auto-fill if you use the in-game methods. Please fill in all the fields that do not.

If you are not logged in to the forum we ask that you please provide your forum name as part of your bug. Sometimes we need to contact you for further information and Private Messaging is our best way of doing this.

"Please give step-by-step instructions on how to recreate this problem"

What we are looking for here is any kind of information that may help QA research and reproduce the bug. If there are details, particularly with boss fights or instance runs, that you think may have contributed to the bug occurring, please include them with the bug.

We are not looking for you to reproduce the bug yourself or tell us how to fix it. That's our job, after all!

Location: Please try to report your bug from the location where it is happening

We cannot emphasize enough how important the accuracy of this information is for us. If you cannot report the bug immediately, please type /loc in your chat box. You can then scroll back in your chat log at a safer time and copy/paste this information in the details of your bug.

Please do not use the command ;loc - this returns information we cannot use. Please use /loc and provide the entire string of gibberish.

Screen Shots FTW!

You know the old adage 'A picture is worth a thousand words'? Well, it's true. If you are having a graphics issue of any sort, you're reporting a landseam or clipping of cosmetic items, a floating object or an unreachable craft node - nearly anything you find yourself trying to describe the appearance of - please please please include a screenshot. Often our developers can just look at an issue and can determine the cause.

NOTE: If you are reporting a bug about the Interface not behaving properly, please assure you are using the default UI and have no alternate skins applied.

To attach a screen shot or any other file to your bugs you must first be logged in to the forum. If you are using the forum link you will already be logged in. If you are using the in-game tools you must first cache your login to the forums from the game itself:

• Once in-game, click in the button on the radar to toggle MyLOTRO
• Log in
• Click on the 'Forums' tab until the forum list displays <-- do not skip this. It's important
• Close the browser
• Type /bug in the chat window (or use the link in the Help menu)

The resulting form should have a field at the bottom allowing you to attach a screenshot. This will also connect your forum name and email address to your bug automatically, so you would not have to provide that information as part of the bug.

asaffsafasfa

I have problem with epic quest. I can't finish vol 2 book1 chap 11 :worth beyond measure -(need to achive the tenth lvl of advancement with my new weapon ) . I didn't know how to slot symbol (chap 10:forgotten linage -quest) so I ask for help and peoples told me to lvl it up to tenth lvl and I did that with runes . Now I have this quest chap:11 to lvl it up ( which I did before I get quest to do it)-and now I cant't finish it or reforge weapon . I want to know how long they need to fix a bug ? ( I sent "report a bug" 3 days ago)

Originally Posted by Nemosm93

I have problem with epic quest. I can't finish vol 2 book1 chap 11 :worth beyond measure -(need to achive the tenth lvl of advancement with my new weapon ) . I didn't know how to slot symbol (chap 10:forgotten linage -quest) so I ask for help and peoples told me to lvl it up to tenth lvl and I did that with runes . Now I have this quest chap:11 to lvl it up ( which I did before I get quest to do it)-and now I cant't finish it or reforge weapon . I want to know how long they need to fix a bug ? ( I sent "report a bug" 3 days ago)

I can't comment on how long or even if a bug will be fixed in this thread. This thread is solely for discussion on the use of the Bug Reporting tool.

Originally Posted by Nemosm93

I have problem with epic quest. I can't finish vol 2 book1 chap 11 :worth beyond measure -(need to achive the tenth lvl of advancement with my new weapon ) . I didn't know how to slot symbol (chap 10:forgotten linage -quest) so I ask for help and peoples told me to lvl it up to tenth lvl and I did that with runes . Now I have this quest chap:11 to lvl it up ( which I did before I get quest to do it)-and now I cant't finish it or reforge weapon . I want to know how long they need to fix a bug ? ( I sent "report a bug" 3 days ago)

Thats something your gonna want to send in a help ticket for. A 'fix' for that could be weeks/months out.

What I hate with the bug report is that you get no feedback on any progress or even lackof progress, you are left hanging. I've reported bugs years ago which are still in the game. It would be nice just to hear that if something can't be fixed that it is still being considered. It's all very disappointing from a customer viewpoint. Surely customer feedback should be high on any company's list of priorities and resources should be made to accomodate it.

This is a great thread. New information, very helpful.

One question: for the screenshot, do we still press F11 when graphics bug happens? Then toggle Radar, etc, to report?

I am accustomed to going into docs for pics.

Greetings to everyone,

Since the addition of the update 5, today, the "black lake" in Nanduhirion (Lothlorien near the Moria entrance) is not properly displayed. I asked other players to know if the problem is generally and same for them. The texture is missing and the "Black Lake" is white ^^

Please look the screenshot bellow :

>> http://img812.imageshack.us/img812/7...shot00000g.jpg

I looked the list of "Known Bug Issues" but this one is not listed !

Thank you

Originally Posted by Dereck9o9

Greetings to everyone,

Since the addition of the update 5, today, the "black lake" in Nanduhirion (Lothlorien near the Moria entrance) is not properly displayed. I asked other players to know if the problem is generally and same for them. The texture is missing and the "Black Lake" is white ^^

Please look the screenshot bellow :

>> http://img812.imageshack.us/img812/7...shot00000g.jpg

I looked the list of "Known Bug Issues" but this one is not listed !

Thank you

Please do not use this thread to report bugs. Please use one of the methods outlined in the Original Post to open a bug form to report your issue.

Originally Posted by HRHoftheWraithRiders

This is a great thread. New information, very helpful.

One question: for the screenshot, do we still press F11 when graphics bug happens? Then toggle Radar, etc, to report?

I am accustomed to going into docs for pics.

The method of taking the screenshot in game is the same, yes.

All the action of toggling to the Forums through the radar allows you to do is attach that screenshot.

Unless you log in to the forum from in game using that method, the field to attach the screen shot won't be on the bug form. You will have a field asking for your email address instead.

Please do not use this thread to report bugs. Please use one of the methods outlined in the Original Post to open a bug form to report your issue.

Ok, I used the in-game option from the "Help" window. I don't know if anyone will read this bug report, but it is sent. I hope this problem will resolved soon.

Thank you

Since the start of Isengard, there's a lot broken in the German client. In 2 months was so small but noticeable mistakes as transposed names of the forge master and relic master in Dunland not fixed despite bugreports. The question is whether these bug reports to the correct department (a localization team?) arrive. At Codemasters we had a reporting option "translation error / fault localization." Would it be possible to integrate this point in the turbine bug system, so we have a chance that such errors like:
- 90% "<string table error .." in the german combat log
- transposed names of the forge master and relic master in Dunland
- The lack of indication of the daily quest counter
- Alphanumeric Numeric instead of Numeric as "a [item name]" instead of "1 [item name]"
- Ministrels outdated tooltips (Legendarys with "enhanced ballad tier 1 / 2", although there is no level 1 and 2 are more)
are fixed? All this problems not exist in the EN-Client.

Online bug report isn't working for me, and in game doesn't have image attachment

Polished Hauberk of the Dunland Shieldman got changed with this update. Used to look like this:




And now it looks like:

It seems that the bug reporting tool isn't working for years! The translation is bad as hell for the german users and even if we send bug reports, nothing change. Can we expect an error-free translation for the minstrel (and so much more things) in the next ten years? Damn, go to work and do what we pay/paid for...

Originally Posted by Deyjarl

Online bug report isn't working for me, and in game doesn't have image attachment

It's outlined in the OP how to activate screenshot attachment when using the in-game command.

Originally Posted by Reapor

I was told by the in-game ticket system to file a bug report, and this is manned by GM`s

It's been several months to a year, so I can't recall the details, but I had a similar situation occur. I had something happen to me that I felt shouldn't have happened (again, I've lost the details but it was something like a button or click not working as expected/intended) and needed someone to make it right. When submitting a support ticket, I was told by the live helper that I should submit a bug report, and had my ticket closed without a chance to explain that there was a concrete reason why I submitted a ticket, instead of a bug.

This would be a much more effective post if I had any idea what had happened at the time, I know; I was outraged at the time but I've got a 3yo and a 2yo and my brain has been used for other things. And also, this: http://xkcd.com/722/

So I'm just backing up the "complaint" or at least directing your attention to the problem that sometimes, like when Reapor misplaced 20k skirmish marks, you really do need to have someone investigating how to fix the effect the bug had on your account, maybe before the devs have time to fix the bug itself. (although if people were losing 20k SMs left and right I bet there'd be a patch coming right quick!)

Originally Posted by Kehleyr

It's outlined in the OP how to activate screenshot attachment when using the in-game command.

Also - even when I'm logged into the forums, I don't get the option to include a screenshot. I suppose maybe I'll have to screenshot THAT, and that I'm logged into the forums simultaneously?

Originally Posted by Miz_Sparrow

Also - even when I'm logged into the forums, I don't get the option to include a screenshot. I suppose maybe I'll have to screenshot THAT, and that I'm logged into the forums simultaneously?

If, after following the steps exactly as posted in the OP (including assuring you click on the 'Forums' tab until the forums actually appear in the window) you still don't have the option to attach a screenshot when using /bug, then you may want to contact Tech Support.

Alternatively, if you are logged into the forum, if you use the link (the 3rd option) the field should be there at the bottom of the form. If it is not, then again I would try Tech Support.

Originally Posted by Kehleyr

Alternatively, if you are logged into the forum, if you use the link (the 3rd option) the field should be there at the bottom of the form. If it is not, then again I would try Tech Support.

I can absolutely confirm, as I'm clearly logged into the forums right now, since I'm posting and all, that if you follow this link: http://forums.lotro.com/new_bug.php? that you are given the option to attach a screen shot. So even if people are having issues with /bug in-game, they can alt-tab out to the forums and do on the forums. The only difference is that all of the stuff that would normally be pre-filled with your character data would need to be filled in manually.

Well...heres a bug for you...
(look at my signatures craft symbols; what do you see? Nothing...exactly)

At least make the forums more bug free.

Make the whole page bugfree!

Originally Posted by Kehleyr

Originally Posted by rulez

Will zip files be opened when attached to a bug report or are there security policies in place which prohibit Dev/QA members from opening anything besides images or text files?

I filed a bug today and wanted to provide a screenshot, a dxdiag report and my UserPreferences.ini. But as it appeared only one file could be attached so I zipped those 3 files.

We prefer only 1 file at a time. If you feel more attachments are necessary, it's preferred you file more than one bug.

Was just gonna ask this myself but found out it has been answered before, I have some problems understanding Kehlyr's answer here though...

I frequently zip files when reporting (mainly) graphical issues, because I either want to attach more than one screenshot and/or DxDiag.txt and/or UserPreferences.ini.

Let's say I found a graphical bug were two or three screenshots are necessary and I also want to attach DxDiag.txt and UserPreferences.ini to provide my information about my system and game-settings.
As I said, usually I would zip the files to make it one attachment. Will you in this case open the zip-file and use the files or do you (as rulez asked) have some security policy to not open zip-files?
As I interpret Kehlyr's answer there, you prefer that I make several reports with one unzipped file attached each, that would lead the fellowing reports:
There's something wrong with graphics, screenshot 1
There's something wrong with graphics, screenshot 2
There's something wrong with graphics, screenshot 3
There's something wrong with graphics, DxDiag.txt
There's something wrong with graphics, UserPreferences.ini

Is that really how you prefer it or should I just zip the files and make a single report?

Also, I found the filesize-limit of 1MB rather low for zips as a screenshot takes 500-600KB so if you indeed accept zipped files I suggest raising the limit to perhaps 2MB and I would probabaly never have to resize an image for bug reports again!

Regards

Originally Posted by Grahlwur

As I interpret Kehlyr's answer there, you prefer that I make several reports with one unzipped file attached each, that would lead the fellowing reports:
There's something wrong with graphics, screenshot 1
There's something wrong with graphics, screenshot 2
There's something wrong with graphics, screenshot 3
There's something wrong with graphics, DxDiag.txt
There's something wrong with graphics, UserPreferences.ini

Is that really how you prefer it or should I just zip the files and make a single report?

Yes, they would prefer follow up reports (just label them with the same subject with "continued" or something to that effect) with one screenshot attached each, not a zip file.

Originally Posted by Grahlwur

Was just gonna ask this myself but found out it has been answered before, I have some problems understanding Kehlyr's answer here though...

I frequently zip files when reporting (mainly) graphical issues, because I either want to attach more than one screenshot and/or DxDiag.txt and/or UserPreferences.ini.

Let's say I found a graphical bug were two or three screenshots are necessary and I also want to attach DxDiag.txt and UserPreferences.ini to provide my information about my system and game-settings.
As I said, usually I would zip the files to make it one attachment. Will you in this case open the zip-file and use the files or do you (as rulez asked) have some security policy to not open zip-files?
As I interpret Kehlyr's answer there, you prefer that I make several reports with one unzipped file attached each, that would lead the fellowing reports:
There's something wrong with graphics, screenshot 1
There's something wrong with graphics, screenshot 2
There's something wrong with graphics, screenshot 3
There's something wrong with graphics, DxDiag.txt
There's something wrong with graphics, UserPreferences.ini

Is that really how you prefer it or should I just zip the files and make a single report?

Also, I found the filesize-limit of 1MB rather low for zips as a screenshot takes 500-600KB so if you indeed accept zipped files I suggest raising the limit to perhaps 2MB and I would probabaly never have to resize an image for bug reports again!

Regards

As stated (and you quoted ) we prefer you do not submit zip files. It may seem inconvenient and strange to you, but we do have our reasons.

One thing to keep in mind if you're submitting multiple files: is it really necessary? Is more than one shot really going to give us so much more information that it needs to be submitted? If so, then by all means go for it, but I have found asking myself this question often limits the number of shots I attach to bugs.

Originally Posted by Kehleyr

As stated (and you quoted ) we prefer you do not submit zip files. It may seem inconvenient and strange to you, but we do have our reasons.

One thing to keep in mind if you're submitting multiple files: is it really necessary? Is more than one shot really going to give us so much more information that it needs to be submitted? If so, then by all means go for it, but I have found asking myself this question often limits the number of shots I attach to bugs.

Well three necessary screenshots was a bit excessive to prove my point ^^ When it comes to DxDiag.txt and UserPreferences.ini though, I use to attach them (when it comes to graphics and such) if I'm unsure, rather than skip it and hope it's irrelevant.
Thanks for the quick answer, will avoid attaching zip-files from now on!

Regards

Many of our kin and that think that you guys don't read the bug report that we send you anyways and I have talk to a few creditable people that said you don't. We are filling them out for nothing basically. I mean you should set up something tell the people that you got it and you will look into the problem. I mean how much you say you have fix the draigoch raid well maybe you did for other servers but you did noting for Windfola. I have been filling them our like crazy and I see still nothing has been done about it. We ran it twice last night and the same thing still keeps on happening we get him down to 0 Heal and he just bugs or stands there. Our kin leader is getting tired of this and so are many people in our server. What I can see it dose it 90% of the time. We are getting really upset. Maybe you can look into the none stop server lag problems and the none stop game freezing too. I talk to a lot of people that are having this problem. Something needs to be done seriously.

Originally Posted by -SF-darkestangel

Many of our kin and that think that you guys don't read the bug report that we send you anyways and I have talk to a few creditable people that said you don't. We are filling them out for nothing basically. I mean you should set up something tell the people that you got it and you will look into the problem. I mean how much you say you have fix the draigoch raid well maybe you did for other servers but you did noting for Windfola. I have been filling them our like crazy and I see still nothing has been done about it. We ran it twice last night and the same thing still keeps on happening we get him down to 0 Heal and he just bugs or stands there. Our kin leader is getting tired of this and so are many people in our server. What I can see it dose it 90% of the time. We are getting really upset. Maybe you can look into the none stop server lag problems and the none stop game freezing too. I talk to a lot of people that are having this problem. Something needs to be done seriously.

You're directing your anger at the wrong people, bro. Quality Assurance reads the bug reports and tries to determine whether something is a bug or not by attempting to recreate the problem and if they think it is, they forward the bug to a developer to attempt to fix it. In this case, I'd imagine that Draigoch reports go to JWBarry. Also, if a bug report doesn't offer any new information on a currently known issue, I'm guessing it'll just be discarded as a duplicate, which is why it's really important to put as much detail as possible on how to recreate the bug you encountered. Typing in all caps with lots of extraneous punctuation and no paragraphs about how the SAME thing happened again, without offering information like what phase you were in, what skills people were using, what color shoes you were wearing (oh wait, maybe not that..), etc, isn't helping to narrow down the problem.

Also, there's no such thing as fixing an instance bug for every server but yours. It doesn't work that way.

In short, the people in QA are doing their jobs and this "credible" source of yours isn't all that credible.

Well okay but maybe we should be given this info so we can write this person or persons directly. We just want the word or this info to get out. I feel a repose would not hurt all other games I have tested and played have this. When I fill out a report I am very technical and forth coming as possible give pics and all the tools at possible to solve the problem. I have been a game tester for 10 years for many game all the way from EA, Bluehell productions, Disney. I have always been give a repose saying thank you for fill out this report we will look into the problem and if we need more information we will contact you. Some time they do and sometime they don't. I know they work hard. But if you guys could join us in game once in a while and see things though our eyes you can see not angre up frustration. We work hard for something all night and then at the end we get nothing for our hard work.

Originally Posted by -SF-darkestangel

Many of our kin and that think that you guys don't read the bug report that we send you anyways and I have talk to a few creditable people that said you don't. We are filling them out for nothing basically. I mean you should set up something tell the people that you got it and you will look into the problem. I mean how much you say you have fix the draigoch raid well maybe you did for other servers but you did noting for Windfola. I have been filling them our like crazy and I see still nothing has been done about it. We ran it twice last night and the same thing still keeps on happening we get him down to 0 Heal and he just bugs or stands there. Our kin leader is getting tired of this and so are many people in our server. What I can see it dose it 90% of the time. We are getting really upset. Maybe you can look into the none stop server lag problems and the none stop game freezing too. I talk to a lot of people that are having this problem. Something needs to be done seriously.

If they told you this, I would probably consider adjusting my opinion of them as "credible". Bug reports are read. They are not replied to, but they are read, tested to ensure they're reproducible (make sure you include the steps to reproduce!), and given a priority accordingly.

I filled out a new one and did everything you guys said. Like I said I am a very technical person and very detailed person and forth coming. I posted pics and all the info that is needed to help to try to fix this issue or problem. None the less thank you for your time and understand on my feelings and frustration.

Originally Posted by Sapience

If they told you this, I would probably consider adjusting my opinion of them as "credible". Bug reports are read. They are not replied to, but they are read, tested to ensure they're reproducible (make sure you include the steps to reproduce!), and given a priority accordingly.

Hi Sapience!

For the record, I'm the kin-leader referenced in the above post that is "getting tired of this". Though I have no earthly idea whether you actually read all the bug reports or not- I assume you do. I cannot attest to the credibility of the aforementioned source.

I am not a technical expert like other people in this thread claim to be. I am, however, proficient at raiding and have enough experience leading the Draigoch raid to give some relevant feedback. I have several kills, but far more bug-outs than kills. I can say, as a lifetime subscriber, this is the most unstable instance you've ever released. I am concerned, at this point, that the instance is even salvagable. We have seen "fix" after "fix", each attempt resulting in a product at least as unstable- if not more than- the last.

Here's a problem I'm running into: we don't always know why a bug happens. I'm not a computer genius, and the bug report requires us to detail steps to duplicate the problem when I'm not even sure what happened to cause the bug-out in the first place, much less explain how to reproduce the effect. As you are aware, Draigoch has bugged out for a lot of reasons. Once, we had a captain use Cry of Vengeance rez during a bounce that sent the target to the top (we figured that one out). We've had it because someone clicked on CJs past the twelfth... or simply because the CJ happened. (We started waiting to hit CJ 12 until the last knockdown before the win.) Then other times it's because someone went linkdead- and this appears to be the most obvious occurrence lately. I have no idea why an instance would bug just because one person in twelve went link-dead, but this needs to be fixed immediately. Finally, there are occasions that we simply have no explanation for the bugout: everyone is fine except Draigoch.

In short: what can we do to generate the information you guys need, Sapience, in order to make the bug reports a better information source for those working on the problem? Secondly, what assurances can you give those of us leading raids that the problem is going to be fixed in the foreseeable future? Our kinship planned on farming this raid to better equip us for Isengard, but the stability issues have set us back at least a month from where I feel we should be. I do my best to reassure our kinship on your behalf that these problems will be fixed, but it is becoming increasingly difficult for me to restore their faith in our developers when my own is shaken.

Originally Posted by jwlbigdog2005

I am concerned, at this point, that the instance is even salvagable. We have seen "fix" after "fix", each attempt resulting in a product at least as unstable- if not more than- the last.

Here's a problem I'm running into: we don't always know why a bug happens....

In short: what can we do to generate the information you guys need, Sapience, in order to make the bug reports a better information source for those working on the problem?

I know QA and +JWB take pride in their work, and that this instance is becoming a frustrating thorn in the side of many players. I feel some transparency about theories from the developers would help move this along. I know +ZC's report that they had the healing bug show up from people who didn't even have the all-fates-entwined skill yet certainly helped people know what to start including. Additionally, is there any way you could do something similar to what you did with the rollback moors testing and do a opt-in logging for Draigoch for people who repeatedly have problems Draigoch use to hopefully generate more trace data and material for you to resolve the issue with?

While I sympathize with players that are having issues with specific bugs, please do not use this thread to discuss them. Please start a new thread on the topic, or, if it's already being discussed, add to those.

Thank you very much for your assistance and understanding with this request.

Originally Posted by Kehleyr

While I sympathize with players that are having issues with specific bugs, please do not use this thread to discuss them. Please start a new thread on the topic, or, if it's already being discussed, add to those.

Thank you very much for your assistance and understanding with this request.

Excuse me, but what thread would you recommend for discussing what information you need via the bug reporting tool? The title of this thread would lead me to believe that this was the appropriate venue for that specific question.

Originally Posted by jwlbigdog2005

Excuse me, but what thread would you recommend for discussing what information you need via the bug reporting tool? The title of this thread would lead me to believe that this was the appropriate venue for that specific question.

My comment was actually directed toward discussing the specifics - apologies for not being clear.

As far as the information we need, just as clear and concise on the details that are happening is really all we can request from you.

We don't expect you to run diagnostics or have a profound knowledge of code and programming - just report what you can as you see it happening to you. Screen shots, locations, and group dynamics/skills used are always helpful.

Complex bugs are just that, complex, and details from many experiences is what's going to help us track down the cause.

Hey Kehleyr, it seems you're the "bug-guru" here

Please be so kind and help us with few answers regarding the bug reports for translation issues.
We hijacked the Sapience Thank You thread, but maybe here is the correct place to ask.
It seems there is an error anywhere in the chain, because the French and German community is sending bug reports for wrong skill descriptions since we got Isengard, and nothing happend.

Maybe we all took the wrong section in the bug report in the past, but unfortunately there is no section for translations.
Which would be the best for such issues? Typos/Grammar?

Should we report in English or French/ German, or both? Some people don't speak English...

We have pre-Isengard tooltips (yes, we know this because there were Dev-Diarys which explained that old skills were revised).

Some of our skills don't match the designations on the legendary items or vice versa... it's a huge mess, and it would be nice if someone could give us clear informations, how we players can do our best to help the loca-team getting rid of the issues.
We really want to help if we can, at the moment it's immense frustrating to see that nothing happend since Isengard

Originally Posted by Gwenryth

Hey Kehleyr, it seems you're the "bug-guru" here

Please be so kind and help us with few answers regarding the bug reports for translation issues.
We hijacked the Sapience Thank You thread, but maybe here is the correct place to ask.
It seems there is an error anywhere in the chain, because the French and German community is sending bug reports for wrong skill descriptions since we got Isengard, and nothing happend.

Maybe we all took the wrong section in the bug report in the past, but unfortunately there is no section for translations.
Which would be the best for such issues? Typos/Grammar?

Should we report in English or French/ German, or both? Some people don't speak English...

We have pre-Isengard tooltips (yes, we know this because there were Dev-Diarys which explained that old skills were revised).

Some of our skills don't match the designations on the legendary items or vice versa... it's a huge mess, and it would be nice if someone could give us clear informations, how we players can do our best to help the loca-team getting rid of the issues.
We really want to help if we can, at the moment it's immense frustrating to see that nothing happend since Isengard

I genuinely sympathize with your situation - and I know those sound like empty words to you at this point as you have been putting up with this issue for a very long time - I unfortunately am not at liberty to comment on the progress of any bugs.

TYPOS/GRAMMAR is best for Translation issues, and whatever language you feel most comfortable using is the one you should use in filing these types of bugs. I know the form only shows up in English, which again must be frustrating.

I wish I could give you a more constructive answer, but when it comes to actually fixing the bugs that have been reported, that goes beyond my scope of expertise.

I have just reported a quest bug that so far looks like it is only on my character.
I opened a ticket today and got the dev reply of cant help, submit a bug report.

I feel like I have been left to fix the problem myself.