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  1. #1
    Junior Member Online status: .......20111 is offline Reputation: .......20111 the Neutral
    Join Date
    Nov 2010
    Posts
    5

    Underlying connection problem

    Off and on very often my lotro client does this to me. It works for a while then I freeze up while in game and then it gives me this message----- the underlying connection was close: unable to connect to the remote server. I'm just wondering if someone could please help me. Thanks

  2. #2
    Turbine Customer Support Online status: Mirthgar is offline Reputation: Mirthgar the Neophyte Mirthgar the Neophyte Mirthgar the Neophyte Mirthgar the Neophyte Mirthgar the Neophyte Mirthgar the Neophyte Mirthgar the Neophyte
    Join Date
    Mar 2008
    Location
    Earth... usually
    Posts
    1,660

    Re: Underlying connection problem

    Try the steps here and the connection related ones here but if its ongoing definitely open a tech support request if you haven't yet.
    -Helpful Turbine Support Links-
    Note: The Customer Support forums are for Player-to-Player help, for official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book.

    Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

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