Ok i get through login and every thing with no problems, but when i get to the character selection screen it hangs up. I cant click on anything. They highlight and the tooltips show but i cant click, cant even turn my character around it just sits there. Was working fine last night but now its not. Any ideas/ suggestions?
P.S. if this is problem is stated somewhere else sorry i didnt catch it.
Hi! I just wanted to mention that I've been having the same issue (I believe it's related to their latest patch, as the game was working fine on Jan 23rd). I opened a ticket with Tech Support but their proposed solution of deleting and then copy-pasting the Bindat and Patches files didn't help. I wrote them back yesterday and am still waiting to hear from them.
I doubt it's a firewall problem because I've even tried running it with my firewall off and it still doesn't work. I can connect fine but I also get "stuck" at the character screen because none of the buttons seem to be functional, they highlight when I put the mouse over them but clicking them does nothing.
Anyway, if someone does have a solution...please share!
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Re: character selection
Try opening up “My Documents” (XP) or “Documents” (Vista/Win7) > “The Lord of the Rings Online” and look for "Userpreferences.ini" and rename that to "OldUserpreferences.ini" and relaunch and on the main launcher at the “server select” list click the first button in the row in the upper-right corner (the one with the single down arrow on it) and choose "Options". In there under "Repair" click to enable the "Reset game display settings" option, click ok, then log in again to test. If you get the prompt at this point to enable DirectX 10 or 11 Graphics choose No for testing as well.
Note: The Customer Support forums are for Player-to-Player help, for official support, please submit a ticket to the appropriate team via the form here.
After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book.
Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.
I've also had this issue and have been contacting technical support to troubleshoot the problem. Unfortunately, I've had no luck. Has anyone successfully solved this issue?
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Re: character selection
Originally Posted by kati8158
I've also had this issue and have been contacting technical support to troubleshoot the problem. Unfortunately, I've had no luck. Has anyone successfully solved this issue?
When you get a chance post your “dxdiag” data (the steps how are in the “how to get help..” sticky linked in my sig)
Note: The Customer Support forums are for Player-to-Player help, for official support, please submit a ticket to the appropriate team via the form here.
After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book.
Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.
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Originally Posted by kati8158
-Helpful Turbine Support Links-Turbine Support | Knowledgebase | How to Get Help on the Tech Forums | Common Tech Issues | New Player HelpNote: The Customer Support forums are for Player-to-Player help, for official support, please submit a ticket to the appropriate team via the form here.
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