Thread: Unable to upgrade , [err: 29308]

Hi,
As the subject states i get the weird error that wont let me upgrade my account (I was a previously a VIP, but it reverted to premium; now i am trying to set up my first subscription). I am trying to use my credit card to set up a subscription but I am rebuffed every time i try. I tried 2 days ago and sent in a ticket, but the ticket has vanished and i just tried to make a subscription on my account a few minutes ago and it still wont let me.

It seems there are lots of similar problems going on, but still it would be nice to get this issue fixed.

Thanks.
Warshepherd216

lotro ftw!

update: Issue was resolved via email, thanks!

I too was before a vip a bit back and I again tried to update to be vip again.. and i received the [err: 29308] thing saying i had to enter a key or something which I dont have a key... I was trying to upgrade with a credit card.... and I couldn't call due to the support via phone place being closed here on a saturday..... If i could get a little help it would be much appreciated thanks.,
Ambrosia420

Originally Posted by Ambrosia420

I too was before a vip a bit back and I again tried to update to be vip again.. and i received the [err: 29308] thing saying i had to enter a key or something which I dont have a key... I was trying to upgrade with a credit card.... and I couldn't call due to the support via phone place being closed here on a saturday..... If i could get a little help it would be much appreciated thanks.,
Ambrosia420

There are a couple of reasons for this error message and the best option to resolve the issue (IMHO) is to call them on Tuesday. However, you can also try the following suggestions from the Knowledge Base before resorting to calling:

This error may mean that the billing and card information that you are providing doesn't match the information that your credit card company has on file. We recommend you call the number on the back of your card and confirm that the information you are entering is the same as what the card company has on file for online purchase verification. Please note that this may be your billing address, or it may be different. It may also mean that your card company is declining the verification for some reason. You can check for this when you call to confirm your account details are the same.

Alternatively, it may be that the IP address you are entering the information from isn't recognized as being near the billing address you are entering. We often see this happen for students and when people are traveling. If this is the case, it may be easiest to have someone you trust (close friend or family) update the billing information, and then change your password.

Once you have spoken to the card company, we encourage you to try updating the information online again. Please be sure you are using Mozilla Firefox or Internet Explorer as your web browser when viewing any Turbine websites. You should be able to update your credit card information via the Account Management website following these directions:

1. Go to https://myaccount.turbine.com
2. Log into your account in the “Manage Your Turbine Account” section with the username and password that you use to log into the game
3. Click the blue box at the top of the page that says 'Payment Method'. You can find this next to the 'Home' button
4. Enter your new credit card information, and billing information if applicable. Please be sure to enter your information exactly as it appears on your card and your statements
5. Click the 'Submit' button when you are done

We also have another option for you to consider. You may purchase a pre-paid credit card, and use that to replace the card on file. We will accept any card as long as it has a Visa, MasterCard, American Express or Discover logo on it. You may purchase these cards at some malls, gas stations, grocery and drug stores or convenience stores. As these cards have a limited amount of cash on them, and are not related to your credit history or bank account, there is little risk involved in using them.

To enter a pre-paid card, simply go to https://myaccount.turbine.com. Then log in to Manage Your Turbine Account with the same username and password that you use to log into the game. Select the"Payment Method"button at the top of the screen, and enter the new information.

Actually, that error isn't related to the credit card. We're working on updating that KB article.

Please contact Account Management support with the key that you are attempting to upgrade with. They'll be happy to look into this further.

Originally Posted by Warshepherd

Hi,
As the subject states i get the weird error that wont let me upgrade my account (I was a previously a VIP, but it reverted to premium; now i am trying to set up my first subscription). I am trying to use my credit card to set up a subscription but I am rebuffed every time i try. I tried 2 days ago and sent in a ticket, but the ticket has vanished and i just tried to make a subscription on my account a few minutes ago and it still wont let me.

It seems there are lots of similar problems going on, but still it would be nice to get this issue fixed.

Thanks.
Warshepherd216

lotro ftw!

update: Issue was resolved via email, thanks!

HI bro,

How to slove this issue, i got the same problem as you, could you help me.
thanks

I am having the same problem. However i did not enter a game code...im using a credit card. I was Vip for a month awhile back and im trying to get it back. I don't know what the problem is. All my info is correct..Please help.

This error still isn't fixed after all this time.

Originally Posted by Saialill

This error still isn't fixed after all this time.

I can confirm this. Although I am still VIP for a few more days I get this error message, when I try to upgrade to a 12 month abo via the turbine account site

If you contact Account Support directly via the information in my signature, they can usually assist with reactivating if you have experienced this error message. This issue is unfortunately not one I will be able to fix via the forums.

Old thread, so I'm gonna close it.