Troll, how you ran your business is irrelevant.
Turbine has a stated policy dealing with canceled subscriptions, and this goes against it.
That is all. The end.
QFT. The craziest thing is that he honestly appears to believe that his wacky anti-customer attitudes are the norm even though Turbine's fairly average-for-the-industry policies are right there for him to read. I wonder just how hard one has to actively work to be THAT out of touch with the world around him.
Any update? In Europe (Codemasters) we have a 'Pay Later' option which is one of the options I was thinking of earlier when suggesting you go to your account. It is useful when you want to activate a 30 days free without actually setting a payment but I think it might be different for US, only have an old trial here so can't check.
idk where OP went, but even though I'm having the same issue, as long as it gets resolved, I'm not going anywhere. This game is amazing.
To bed, I'm a euro. :P
Who the hell gets buyer's remorse over 15$, lol.
The CC is billed as soon as you click "OK", on page #1 Cessus quoted what the website states when you attempt to cancel (end of billing cycle, etc), this is clearly a mistake on turbine's end. Stop feeding the troll?
..in other games results in the monthly fee not recurring after the current -paid for- month has expired. With LOTRO, it ends the same day you cancel it.
Subscribed yesterday, cancelled immediately, had about half a day of VIP. Yeah, that was worth 15$ USD.
Now I only need to wait about 2 weeks before support gets back to me, yes?
I can imagine if your angry, but I believe that Turbine should warn you about this. Maybe on the page to cancel your account, let people know that when they do they lose Vip access here and then.
so it is reasonably possible that because the OP canceled the sub before it completely cleared from his bank (even though the money was removed immediately) AND at Turbine....that the system mistook it for a canceled transaction and his money should reappear in his account in a a business day or so.
am i right in thinking this is what/will happen(ed)?
if so Turbine really needs to add a warning that you need to wait 'X' number of days before canceling or this will happen.
Yes, exactly - though it depends on how and when you process it. You can usually void a transaction if you do it before you close out your batch, and when you process it, the charge never actually happens...should not appear on the customers account at all. If you process it as a credit to the account, or send in a cancellation, you'll still get a hold on the account for the amount that will persist for a few days (depending on the bank.) If you process it as anything, after you've run your batch, it takes a couple days...again depending on the bank.
Yeah...it is. Especially when you cancel before the payment is processed. I've been selling subscriptions to a service for 15 years, same principal as here. If someone comes into my office and signs up, then calls me 2 hours later to cancel...I suspend his service and void the transaction. Processing it costs money...and if I process it and he subsequently disputes the charge, the chargeback costs even more.
Good on you man. So what do you do when a new customer calls back 2 hours later and says he's enjoying your service, wants to keep the month he already agreed to pay for, but doesn't want to renew his subscription next month?
Good on you man. So what do you do when a new customer calls back 2 hours later and says he's enjoying your service, wants to keep the month he already agreed to pay for, but doesn't want to renew his subscription next month?
Then he keeps it. But without specifically stating that, I'm not going to guess what he wants...and in this case the OP is making software try to guess. Software can't guess. :-)
It's the weekend. You haven't been charged yet, just a pre-auth. You canceled before the transaction was complete.
Which shouldn't be how it works on their end. Which translates to: it's an error on their part. Which I knew when I made the thread.
Originally Posted by Arbalister
Then he keeps it. But without specifically stating that, I'm not going to guess what he wants...and in this case the OP is making software try to guess. Software can't guess. :-)
The software should have several levels of processing, and a cancellation shouldn't ever be able to override an order if it's not supposed to. The order went in on their website, the cancellation went in on their website. There was at no point any interference with their system (i.e. CC chargeback), which means they did not foresee this situation, or something broke, or they just aren't very smart.
This seems most likely, as my order clearly went through and active, and then disabled several hours later.
There's nothing you can do about the crazies on the forum, man.
If the charge is still on your card 24 hours after the initial appearance then it went through and of course they owe you the month. The people bashing you know absolutely nothing and just make up random constructs in their heads that would explain things in a way that labels a basher such as yourself as an idiot.
FWIW, most banks even stopped showing pre-auth charges in online account overviews at all.
So if your money is still gone you face a billing error. And not a surprising one since other bugs in how Turbine handles billing and making accounts inactive have been discovered before, even before f2p.
Then he keeps it. But without specifically stating that, I'm not going to guess what he wants...and in this case the OP is making software try to guess. Software can't guess. :-)
I don't think anyone was asking the software to guess. The software tells you exactly what it's going to do. When you attempt to cancel a subscription it states, and I quote:
If you cancel your subscription now, it will remain active for your use and will not be deactivated until the end of the current billing cycle. You will not be billed for future months.
It seems to me that the posters here are simply asking that the actual behavior match what was explicity stated. I imagine your customers would do the same.
There's nothing you can do about the crazies on the forum, man.
Crazies! Jesus....
If the OP didn't want to discuss his account issue, he should've posted his thread where it belongs...in Account Support. If you post in General Discussion, expect discussion, not help.
Which shouldn't be how it works on their end. Which translates to: it's an error on their part. Which I knew when I made the thread.
The software should have several levels of processing, and a cancellation shouldn't ever be able to override an order if it's not supposed to. The order went in on their website, the cancellation went in on their website. There was at no point any interference with their system (i.e. CC chargeback), which means they did not foresee this situation, or something broke, or they just aren't very smart.
This seems most likely, as my order clearly went through and active, and then disabled several hours later.
Sounds like it worked exactly how I'd expect it to. Pre-auth goes though, unlock. Service canceled before billing, lock. Why would it work any other way?
I know that Mythic and Blizzard work in the same way. I've abused both in the past.
Sounds like it worked exactly how I'd expect it to. Pre-auth goes though, unlock. Service canceled before billing, lock. Why would it work any other way?
I know that Mythic and Blizzard work in the same way. I've abused both in the past.
So because you've been a scammer in the past obviously means that every other system in the world would work exactly the same as those even though Turbine's system specifically says that it does not? Even though I've had hundreds of transactions do something you claim can never happen? With regularity?
I guess there's just no cure for crazy. Canceling auto rebilling does not equal chargeback. If you think otherwise, you're wrong, and that is verifiable fact printed here on Turbine's website. This isn't a matter that is up for debate no matter how much you want to claim that it is. You are wrong. Period. End of discussion. Move on you loonies.
I don't think anyone was asking the software to guess. The software tells you exactly what it's going to do. When you attempt to cancel a subscription it states, and I quote:
It seems to me that the posters here are simply asking that the actual behavior match what was explicity stated. I imagine your customers would do the same.
So because you've been a scammer in the past obviously means that every other system in the world would work exactly the same as those even though Turbine's system specifically says that it does not? Even though I've had hundreds of transactions do something you claim can never happen? With regularity?
More likely, Turbine's web page which has absolutely nothing to do with the billing system other then being a 3 year old custom landing page for the transaction processor...is a) wrong or b) not specifically intended to cover the unusual situation in which someone cancels before the payment is finalized...or c) hasn't been updated since something changed in re: F2P.
And not one person here has said that anything "can't happen." We've explained what most likely *did* happen.
And I don't disagree with it, while I can still explain what probably happened. However, odds are that you're not going to see a landing page that lists every possible outcome.
And I don't disagree with it, while I can still explain what probably happened. However, odds are that you're not going to see a landing page that lists every possible outcome.
If you had been this reasonable in the first few pages of this thread, I doubt many people would have been angry at you. In case you have forgotten, you started out here by flaming the OP and calling him a scammer. You then proceeded to defend that statement by claiming that there was no legitimate reason to cancel auto rebilling right away and challenging people to give a single legit reason for doing so. Once numerous people pointed out just how out of touch you are with common consumer practices, not to mention Turbine's posted policy regarding billing, you started calming down a bit. In the future, you might want to temper your attitude and instant flames if you want people to take you seriously.
So because you've been a scammer in the past obviously means that every other system in the world would work exactly the same as those even though Turbine's system specifically says that it does not? Even though I've had hundreds of transactions do something you claim can never happen? With regularity?
I guess there's just no cure for crazy. Canceling auto rebilling does not equal chargeback. If you think otherwise, you're wrong, and that is verifiable fact printed here on Turbine's website. This isn't a matter that is up for debate no matter how much you want to claim that it is. You are wrong. Period. End of discussion. Move on you loonies.
I wouldn't say I was a scammer. I've had subs to both before. And have resubscribed at various times to see if I wanted to play again, decided against it, and have canceled my subscription an hour or so later. The "abuse" is that I've done it several times. On any occasion I'd been fine if they gave me the month sub. Heck I tip more than the $15 anytime I go have a few drinks.
I'm not saying its a charge back. It's nothing. There is no reason for you to be pissed, you aren't out anything except the hold that you authorized them to put on your account. I don't get how you would expect anything else to happen. Nobody is putting anything up for debate, just tiring to explain why your rage is misguided.
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