Thread: Known Issues for the LOTRO Community Site

In the Character Log widget, the "Advance Profession" entries are wrong.

For example, on my explorer, all advancements in my crafting professions show up as "Advanced 'Tailor'", even where it was the prospector or forester professions that were actually advanced. Similarly, everything for my woodsman shows up as "Advanced 'Woodworker'", everything for my historian shows up as "Advanced 'Scholar'", everything for my tinker shows up as "Advanced 'Jeweler'", and everything for my armourer shows up as "Advanced 'Prospector'".

It also reverses mastery level and proficiency level.

So, when my newest character became proficient at the first tier of prospecting, instead of showing:
Advanced 'Prospector' (Proficiency 1 / Mastery 0)
it instead shows:
Advanced 'Tailor' (Mastery 1 / Proficiency 0)

So when can we expect the forum servers be upgraded from dialup?

Originally Posted by Xzim

So when can we expect the forum servers be upgraded from dialup?

Well, first we need to upgrade the modems to 2400 baud.

In all seriousness, the forum performance is on the network team's radar but I can't offer a timeline yet.

That darn "false" box is back all the time now. I don't even have to mouse over it, it's just always there. I can't see what's listed to the left of "Gameplay" because the box is blocking it. And it doesn't matter what section I go to, it's just there.
BTW, I'm using Vista with whatever the lasted internet explorer they gave us is.

Originally Posted by GweannDarkslayer

Same here, OBJ. I do at least have the option of being me, instead of my husband, but I still get the "You must be a paying customer" message when I try to post. Since I've had a lifetime account since Spring of '09, that seems a bit off.

Can someone please tell the community website that I belong here

This for me as well. *facepalm*

...

Nevermind, it's now magically working for me? I really don't understand this website. One minute it tells me in no uncertain terms I'm not allowed to post, and the next minute all of the locks on the topics in the forum list are gone.

Now, how do I delete the forum account I never wanted so I don't have to choose which one to post under each time I log in?

First off, thanks for fixing the multiple subscription problem. It's nice to be able to access all of my characters again. (So does this mean the lottery can be brought back? That'd be nice too.)

Patience, would you consider adding the instructions for how to get to those other subscriptions as a footnote in the opening post here? Duwis explained it farther down, but that's in the 185th post in a long thread. A lot of people might miss it there and not realize how to access their other subscriptions even now that they're available. This seems like an explanation that belongs someplace more prominent:

Originally Posted by Duwis

The update gives players access to all the LOTRO subscriptions under their account. If you have multiple LOTRO subscriptions, the "Logged in as" line at the top of the page will now feature a drop-down menu allowing you to switch between your subscriptions. You may also need to set a community nickname for the subscription the first time you switch to it.

So I hear the 'recent blog posts' widget is working now and showing new posts, except that it has disappeared from my page, so I don't get that info at all. When I log out, the widget shows up, but when I log in, it goes away. The 'more widgets' list doesn't show it either. Tickets have gone unanswered. I know that the team has more important things to worry about now with so many tech issues affecting all or most players, and this is just an individual problem, but some kind of guidance would be most appreciated! If there's something I can do to fix the problem, it would be great if someone could offer some advice. Thanks!

Not sure if this has been reported yet: it's not in Patience's list of known issues in the OP (and forum search is giving me an error).

The Dev Tracker is missing icons for "Go to First Post" and "Go to First Unread Post".
The path to the images is incorrect (trying to serve them from root directory, not from the /images/[..] directory).

This only occurs on the dev tracker AFAICT.

Sorry if this has already been discussed

Character signatures are now two versions behind the game, still showing the Mines of Moria logo.

Originally Posted by delphinius81

Signatures have always taken a little bit of time to update. I think they pull their info off of my.lotro stats, and those stats don't always update right away. If your sig hasn't updated properly after a couple days, then I'd be concerned though.

Been about 8 days or so now that is has not updated and it's happened with my other toons also, I just checked the "My Character" and it look's like from it's point of view it's finally updated just not the signatures themselves.

I also went to the profiles and I cannot get it to preview properly the signatures, cut and pasted either set of code samples and nope.

it look's like the sigs are dynamically created png files, wonder if the system that poles the data and builds a updated image file is busted.

Also only Xarlenna sig work's prob cause the png was cached, if I try a different toon no sig at all.

Originally Posted by wmerkens

Also only Xarlenna sig work's prob cause the png was cached, if I try a different toon no sig at all.

The sig images don't seem to work for any of my characters. (The "not showing up at all" type of not working rather than the "showing up with outdated info" type of not working.) I've seen a few sig images in other people's posts, but I see a lot more image unavailable icons where I suspect other sig images belong.

Well, things appear to still be borked. Dreaded false box won't go away, sigs not working, slow load times and pretty much a mess that makes me not even want to bother with the forums the way it isn't responding or working.

I didn't see this on the list of known, but I think it should be looked at and possibly added. If I hover over the "Dev Tacker" link it looks valid. Once I click on this it adds to my url and goes to an error page.

"No definition for the tracker named 'dev?sp_login=1' was found."

the ?sp_login=1 isn't on the url hovering over the link, so I don't know where this is getting it from. I get this almost every time I click Dev Tracker, and have to edit the url myself to get it to work. I have seen other posts here and there commenting on it, so it isn't just me, so I figured I would try to add it to this thread.

Thanks.

Originally Posted by Mekerek

I didn't see this on the list of known, but I think it should be looked at and possibly added. If I hover over the "Dev Tacker" link it looks valid. Once I click on this it adds to my url and goes to an error page.

"No definition for the tracker named 'dev?sp_login=1' was found."

What browser are you using?

I know we're going for a new look, but these new forums are horrible. The pages load slowly, when they load at all. Links are often missing, or lead to a blank page. Moving page to page often required me to log in again, and using the forums after causes IE errors, and I have to close all tabs losing all my active work on items in other tabs. To top all else off, the new forums are a resource hog, and therefore difficult for my business computers, and other portable electronic devices.

Pretty is nice, I guess, but what we had before functioned quite well. Can we go back to the old forums, at least until the current ones work? I used to spend many hours daily here, but now avoid the forums ….

Originally Posted by Beruthiel

Well, things appear to still be borked. Dreaded false box won't go away, sigs not working, slow load times and pretty much a mess that makes me not even want to bother with the forums the way it isn't responding or working.

What browser are you using? I don't have the "false" box anywhere on the pages, and the load times are ok on my end. A little slow sometimes when it's busy, but certainly within tolerable timing. Sigs is a known issue they are working on.

Overall the forums are working pretty decent now. Not perfect by any means, but much better than they were and not enough problems that are noticeable to bother me now. Barely notice any unless I'm really looking for them.

BTW, dev tracker works fine for me as well. Firefox 3.6.10 on my end.

Originally Posted by sirwillow

What browser are you using? I don't have the "false" box anywhere on the pages, and the load times are ok on my end.

IE8 and IE9 beta both show the highly annoying "false" box. IE9 beta is far more standards-compliant than IE8, so I was surprised that it has the same problem.

As far as loading times go... my experiences (on IE8, IE9, and FF3.6.10) have been pretty much like yours: slow every so often, but mostly tolerable, with page loads in maybe 4-6 seconds. Not "fast", but "tolerable".

Other than the "false box" (did I mention how annoying that is?), the only other two things I notice regularly:

1. There are broken images on the dev tracker ("Go to first new post" and "Go to last post").
2. It doesn't remember when I close various forum sections to get them out of my way. Every time I collapse sections, they show up as expanded again the next time I browse here. This used to work on the old forums.

Khafar

Originally Posted by Duwis

As always, specifying which browser you are using goes a long way in helping us track down issues. Also, can you provide screen shots for both, or at least the error message you are seeing when you sort the PvMP LB.

Internet Explorer Version 7.0.5730

Originally Posted by Mystarr

- When I try to view my character details it starts to show my equipped items while the page is loading but once the page has loaded the area where my equipped items were is blank (just a big grey area). All I can see is my numerical stats.

Originally Posted by Mystarr

- When I try to filter the PvMP leaders board by class the web page gives an error

Originally Posted by Duwis

What browser are you using?

latest version of firefox for me.

if i use the direct link to the dev tracker from bookmarks...i get that same error.

i have to click the dev tracker button (exact same link as in my bookmark) to get there.

Would it be possible to just fix the top navigation items on the forums? PLEASE?

There is a Large White box with "false" in it obsuring all the breadcrumbs and at time the tabs at the top. I can barely log in as it is. I haven't changed the text/font etc.

Currently the white box is complete obsuring the forum titles, bread crumbs and second level menus on the page.

I can see "gameplay", PvMP, etc but nothing to the left.

I won't even ask you to fix clicking the main tabs like: My Lotro, News & Articles, Forums, Lorebook etc.

Just remove the White Box. PLEASE???

using IE8 Win 7x64

Using IE 8.0.7600.16385 here. However, I gotta say, shouldn't matter to me, I'm not the guru here and it's messed up. I'm not going to go searching for other browsers to satisfy the shortcomings of one website, that's not fair to the users. Yes, I am frustrated with this anad think that Turbine made a huge mistake in launching these forums in the manner they did. Obviously they weren't ready for public use.

Originally Posted by Duwis

What browser are you using?

I get that the first time I try to use the Dev Tracker after opening a new browser.

Have seen it in Chrome (current version, not sure the build number) and Firefox 3.6.10

I can't find anywhere to hand out reputation - I can see the star on my own posts, but can't seem to hand out any rep.

Originally Posted by Mystarr

Internet Explorer Version 7.0.5730

<Hyneman>Well, there's your problem.</Hyneman>

Yet another IE7 positioning bug squashed. Might take a bit more time for the IE7 stylesheet change to propagate across our CDN, and you might need to flush the file out of your local browser cache. However, it should be gone now (for character sheets at least).

As for the PvMP class filter issue, we have a fix pending; hoping to roll it out soon.

I was working on my MyLotRO profile, and added the Character and Activity widgets (I had turned them off a long time ago) to my profile. The result was bizarre, those two widgets are completely overwriting everything on my profile.

The worst thing though is that on my admin page, instead of seeing the nice widget admin column on the right, it's actually filling the column in with the character/activity info (like what you see on my profile), and I don't see a way to remove the offending widgets.

Originally Posted by moxieblossom

I was working on my MyLotRO profile, and added the Character and Activity widgets (I had turned them off a long time ago) to my profile. The result was bizarre, those two widgets are completely overwriting everything on my profile.

The worst thing though is that on my admin page, instead of seeing the nice widget admin column on the right, it's actually filling the column in with the character/activity info (like what you see on my profile), and I don't see a way to remove the offending widgets.

What browser are you using? Screenshots?

Ok, this is a fairly minor issue, but as long as you're maintaining a list of issues...

Could you change the color used to highlight text? If you do a search in the forums looking for particular words, then when you go to the posts it finds, those words will be highlighted. That much would be good except for the color scheme: the highlight is a pale yellow background, but the default text color is white, which is illegible on a pale yellow background. When using a light-on-dark overall color scheme, then the highlight color should also be dark.

Originally Posted by Duwis

What browser are you using? Screenshots?

Sure thing! I'm using Firefox 3.6.10.

Sorry for the huge size of these images, I wanted to make sure they were big enough to see.

First up: This is what I see when I look at my user profile:





And when I look at the Widgets portion of my blog admin page, you can see that that same info has somehow overridden the actual widget admin column on the right-hand side, so I'm not able to change the widgets:

Reply button for messages not working. I can read messages (although it takes a few minutes to load one), but clicking the reply button does nothing. Running on IE9 Beta.

Although all of my characters on all servers have finally appeared in the "My Characters" section and are available to create a Signature Image with (via "Edit Signature" in the 'My Forum Settings' preferences area), those signatures do not appear. They don't work on this forum (using the link version for this forum), nor do they work on any other site (using the link version for external pages).

Originally Posted by Duwis

What browser are you using?

The Lord of the Rings Online Team
Turbine, Inc.

Hmmm.. not to be too snarky about it but Duwis don't YOU have multiple browsers you test with???

Don't you have IE7 IE8 Foxfire Opera Chrome???? Didn't you bother to check the pages with each? OR did you just ignore everyone in Turbine QA that said the site didn't work with ANY of them?

Boggles that Duwis doesn't test his own stuff with all browsers....

To be plain if s/he did s/he would already know about all of this and wouldn't have to ask - over and over and over: What browser are you using?

Originally Posted by Whart

Reply button for messages not working. I can read messages (although it takes a few minutes to load one), but clicking the reply button does nothing. Running on IE9 Beta.

Seems like it worked for you on this thread! :P Just kidding with you. Might be some coding that didn't load right. Did a refresh work for you?

Originally Posted by SabrielofLorien

Hmmm.. not to be too snarky about it but Duwis don't YOU have multiple browsers you test with???

Not to be too snarky about it, but what makes you think they didn't test it with multiple browsers and versions? Just because it shows up for you doesn't mean that it'll show up for them- even if they're using the same browsers. They don't have the same computer, the same configuration, the same updates, the same add-ins, the same plug ins, etc., etc. There could be any one of multiple issues causing it- and the first place to look is by finding out what browser it is causing that issue. Then they can work on their side with that browser and try and pinpoint what is causing it, why they didn't see it before, and a fix for it. But without knowing the browser they may not even know where to begin.

Basic steps of debugging- find out as much about the system where the issue happened as you can first, then work backwards from there. First step in this one- which browser since they all read html a bit differently.

Originally Posted by SabrielofLorien

Hmmm.. not to be too snarky about it but Duwis don't YOU have multiple browsers you test with???

Indeed we do.

To be plain if s/he did s/he would already know about all of this and wouldn't have to ask - over and over and over: What browser are you using?

We ask over and over because it helps to isolate the issue faster. If someone sees an issue in a particular browser, we can find a solution for that browser, find a fix, and then test across remaining browsers to ensure compatibility.

Case in point, further up this thread, I asked for browser and screenshot around some disappearing content. The response provided both -- IE7 and a screenshot that showed specifically what content was disappearing. That was invaluable information; it narrowed the issue down to the wonderful bugs IE7 has with positioning elements. Allowed me to roll out a fix much faster than trying each browser in turn to find which one(s) the poster might be referring to.

[QUOTE=Patience;4959551]We've put together a list of issues gathered from our own experience and player feedback. Please let us know in this thread of other issues you may find; we are still updating the list (and will remove items as they are fixed).

General Issues[LIST]
[*]A white box with "false" may appear when mousing over menus in some browsers.

ALWAYS occurs in fact teh mylotro menu (big white panel with FALSE) covers 30% of other menu options so the site is virtually useless. major fail, I have tried several browser options with same effect.
What a pity that at such a critical time in the LOTRO community the site is rendered useless.
call the subcontractor in China and tell him, I dont care if you have to study for class! "fixy codey fasty"

Originally Posted by davidcommons

ALWAYS occurs in fact teh mylotro menu (big white panel with FALSE) covers 30% of other menu options so the site is virtually useless.

Actually, you can press the menu items under the white box, although they're hard to see.

major fail, I have tried several browser options with same effect.

No white box for FF, but IE8/9 had it. As of tonight, at least IE9 appears to be fixed (yay!). No more annoying white box.

Edit: I logged in at work and tried it on IE8 on a machine there, and I'm still seeing the white box for that browser. If I put it in "Compatibility Mode", the white box turns into a white bar that stretches across the whole menu bar... ick. Hopefully they can clean that up soon, because it's definitely annoying.

Khafar

By the way, those broken images in the Dev Tracker are pointing here:

http://forums.lotro.com/firstnew.gif
http://forums.lotro.com/lastpost.gif

They're actually found here:

http://forums.lotro.com/images/buttons/firstnew.gif
http://forums.lotro.com/images/buttons/lastpost.gif

Khafar

Originally Posted by Duwis

We ask over and over because it helps to isolate the issue faster. If someone sees an issue in a particular browser, we can find a solution for that browser, find a fix, and then test across remaining browsers to ensure compatibility.

OK so then - as noted MANY times in this thread: WHITE BOX WITH FALSE in it. IE8. PLEASE FIX!

So.. now you have what you asked for (AGAIN)... please DO something about it.

Thank you from someone who would actually LIKE to read the forums.

Originally Posted by SabrielofLorien

OK so then - as noted MANY times in this thread: WHITE BOX WITH FALSE in it. IE8. PLEASE FIX!

So.. now you have what you asked for (AGAIN)... please DO something about it.

Ah, but that's not the complete picture; from asking those reporting the issue, it appears that it is happening on IE8 but only for those running Win7 or Vista64 (possibly Vista32 as well; waiting for users to report back). As we are standardized on WinXP Pro here, we never encountered this issue.

Needless to say, not having a Win7/Vista64 machine in house puts up a bit of a roadblock. We're working around it, but a fix won't be as fast as anyone would like.

My my.lotro.com page is still coming up blank in IE8 on Vista 32 bit;



Come on, it's been 2 weeks. It's not like Internet Explorer is an unknown product. I realize it's not as cool or trendy as Opera or Mozilla or even Chrome. But it is the default browser for most of us. I just don't understand why this is such an issue.

And can we get an idea if Turbine is going to restore our custom widgets and picture links? A simple yes or no will do. I can fix them myself, I just don't want them getting wiped out again if someone is going to make an attempt to fix them. Please?

Originally Posted by Duwis

Ah, but that's not the complete picture; from asking those reporting the issue, it appears that it is happening on IE8 but only for those running Win7 or Vista64 (possibly Vista32 as well; waiting for users to report back). As we are standardized on WinXP Pro here, we never encountered this issue.

Needless to say, not having a Win7/Vista64 machine in house puts up a bit of a roadblock. We're working around it, but a fix won't be as fast as anyone would like.

So Turbine does not have Windows7 and/or Vista64 machines in house to test on? Seriously? Your QA department doesn't have a VM cluster or a few workstations they can dedicate to the testing of your code on the latest versions of the most popular operating systems on the planet? Holy mother of pearl. Wow.

You cannot be serious. How do they test DirectX10 support?