Thread: Known Issues for the LOTRO Community Site

I cannot post to the regular parts of the forums either.

I have two lifetime subscriptions on one account. I log in with my in-game login and password and it RECOGNIZES my old forum name.

I also have a DDO account (free one) with the same game login and password.

Needless to say, I am soooo not amused.

Also cannot customize my signature with fonts, colors, etc even though I have the WYSIWYG editor enabled and it works fine for this post.

Originally Posted by romoen

Those links themselves take you to the forum home page; what you want to be looking at is the drop-down menu that comes up when you hover over those links. They'll bring up each server then hovering over each server brings up a list of the characters on those servers.

*sigh* As I said, the My Characters and My kinships tabs aren't working for me. I suppose a fortunate few see a dropdown list when they mouse over the tabs, all I see is a white rectangle.

Another bug: The "jump to page" dropdown appears over the clickable page numbers on the top of some pages, so instead of clicking "3", I had to type 3 into the box and hit go.

Please hurry! I need to tell people they are wrong and not being able to post only my normal forum name is getting in the way!!


I kid....mostly. I hope this is a quick fix, but I'll be patient. It's just frustrating because I want to participate in some of the conversations going on and I can't. Otherwise the forums are working a lot better for me, and I'm getting used to them now.



~Thalifea

When navigating from the menus at the top of forum, there is an incorrect link.

Forums > PVMP Forums > Server PVMP > Meneldor sends you to the Gladden PVMP forum.

i'd just like to mention that Itoo have seen some problems, the dev tracker isn't showing pictures for me for the navigation links, they seem to be using "/firstpost.gif" style links. which doesn't seem to mesh with media living on the content.turbine.com server. I've tested this in IE, Chrome and Opera.

Got something new today:

Code:

vBulletin datastore error caused by one or more of the following:
You may have uploaded vBulletin files without also running the vBulletin upgrade script. If you have not run the upgrade script, do so now.
The datastore cache may have been corrupted. Run Rebuild Bitfields from tools.php, which you can upload from the do_not_upload folder of the vBulletin package.

Fatal error: vBulletin datastore cache incomplete or corrupt in [path]/includes/init.php on line 247

I've seen it a couple times now.

Originally Posted by Aethniniel

When navigating from the menus at the top of forum, there is an incorrect link.

Forums > PVMP Forums > Server PVMP > Meneldor sends you to the Gladden PVMP forum.

A ha! That one I can fix, since it's an easy one. Thanks.

Originally Posted by erictlewis

Also this might or might not be part of the multiple account one. I been set up like this since the original beta. I actually had 2 forum names and somehow I got stuck with the one that I had been using for the past 3 years, now I have to log in with the original alfa forum name. Give me a pm I give you more details if you need them.

Any other forum and I get the you must have a active account. We were discussing it in this thread. So I guess this is similar to the multiple account issue, but I don't have multiple accounts tied to a single name just a different forum name vs login name.

http://forums.lotro.com/showthread.p...LotRO-etc-Name

Yeah, whatever this is, it's happening to me too. If I remember correctly, when I tried to sign up for a forum account to link to my gaming login, "Niniane" was already taken, so I signed up with "Nyneve" instead. You can imagine my surprise when I got the "Hello, Niniane!" welcome screen upon signing in with my game login.

I'm guessing that somehow I actually created both accounts by double-clicking of a button or something, but I only ever used "Nyneve." Better yet, it now tells me that I don't have a subscription to the game, even when trying to /bug in-game. My MyLotro information and journals are also all empty. My forum access seems very limited.

EDIT: It's saying I have three posts now, which is strange... I really don't ever remember posting under this name. Still trying to figure out what's going on...

EDIT2: New theory -- I'm a lifetime founder. Is it possible that "Niniane" was my forum account name during some sort of beta, and I later registered as "Nyneve"? I think that might be it!

Originally Posted by Niniane

EDIT2: New theory -- I'm a lifetime founder. Is it possible that "Niniane" was my forum account name during some sort of beta, and I later registered as "Nyneve"? I think that might be it!

Yes, that is most likely it. We are working on a fix for this. If worst comes to worst we will fix you manually, so please sit tight while we figure out what the final solution is.

Originally Posted by Patience

Yes, that is most likely it. We are working on a fix for this. If worst comes to worst we will fix you manually, so please sit tight while we figure out what the final solution is.

Those two words together comprise a phrase you should probably condition yourself to avoid while interacting with customers. It's obvious you meant no harm, but a certain segment of society may be sensitive to the use of that phrase outisde discussions of its usual context in history.

Originally Posted by Fredelas

Those two words together comprise a phrase you should probably condition yourself to avoid while interacting with customers. It's obvious you meant no harm, but a certain segment of society may be sensitive to the use of that phrase outisde discussions of its usual context in history.

I laughed out loud when I read this. I've seen a lot of absurd stuff on the internet in my days, but this is right up there.

Originally Posted by DougHillman

I laughed out loud when I read this. I've seen a lot of absurd stuff on the internet in my days, but this is right up there.

I only pointed this out because a hapless former colleague of mine once pitched a multimillion dollar project to a client. In his sales presentation, my colleague used this particular phrase repeatedly and with emphasis. The client walked out of the room after about 10 minutes and never came back. It turns out he was a Holocaust survivor.

I can't really put myself in a survivor's shoes and understand the emotion involved in a seemingly inoffensive (and in many cases, perfectly appropriate) pair of words. However, I've conditioned myself not to use this phrase out of respect, anyway.

Originally Posted by Patience

Yes, that is most likely it. We are working on a fix for this. If worst comes to worst we will fix you manually, so please sit tight while we figure out what the final solution is.

Yep, that's it!!! I was in beta in 2007, I'm a founder and lifetimer as well. I distinctly remember we had to create a new name/account when the game launched in Apr 2007. I picked RC_Hammer; in beta I was C31ebrimbor. We were offered an option to revert back to our beta name/account and I took that option way back then. I've been C31ebrimbor on the forums ever since - all my characters are connected to C31ebrimbor.

With this forum update, that little switcheroo got lost. I don't have access to my characters, the system thinks I do not have an active subscription, I have only F2P access to the boards, no post count, etc. No problems ingame, thankfully, but haven't tried to file any bug reports yet - could be a problem if the system think I don't have an active subscription, we'll see.

Patience - This is truly good news. I'm hoping I can become whole once again. Bless you!

Hi Patience....
The featured blogger list is gone. Can we get it back?

My hubby has a lifetime account like I do. He cannot log into the community site at all. His account lists him as VIP. He can log into the game, but he gets an "Authentication Failure" notice if he tries to log into this site.

What should he do? He can't even bug it....

Gaiagil

1. I clicked "Log Out" and was returned to the portal page where it still showed "Logged in as ".

2. All character-related boxes on the portal don't recognize me. I assume this is part of the multi-account/multi-sub issue:



p.s. I only have one LOTRO subscription on this account. I'm using Firefox 3.

Interesting side note (whether or not it will be useful is unknown):

I get many of the bugs mentioned as known issues. However, I found (by using /bug in-game, which I've had to make extensive use of since this patch rolled out) that the website bugs do not exist in the game.

When you type /bug in-game, you no longer get the the bug-reporting form; instead you get the home page of this forum. From there it is possible to get to the bug-reporting form (although this is a hassle).

The coding for the web pages when viewed in-game does not "appear" to have the issues noted in this thread. Menus, etc. display properly (although the font is damned small on a high resolution display, further shrunk by the in-game window).

A new bug I HAVE found, however, with the bug-reporting form on this website is that it doesn't like numbers in the character level field. I repeatedly get an error message that the digits "65" are not numeric... It will accept a blank field, however, as a work-around.

Forget it. Not worth the hassle. Back in a week, hopefully you'll hire someone that knows what they are doing to fix these screw ups by then.

Originally Posted by Patience

Yes, that is most likely it. We are working on a fix for this. If worst comes to worst we will fix you manually, so please sit tight while we figure out what the final solution is.

Can we get an ETA on this? It's been driving me crazy checking back and still not being able to post.

Originally Posted by MrsAngelD

Just got something to add. Browsing threads gives me some wierdness where a good portion of menus I'm assuming ones that are supposed to be available when hovering over a members name are showing up in the middle of the thread. (screenshots below) Hovering over the menus with my mouse in just the right position (once I find the right position) seems to make them disappear.




This makes it incredibly difficult read a thread.

I get this on both IE8 and FireFox3..whatever came out the other day.

Also, IE8 warns me that the webpage could be a scam and to proceed wth caution. First time I've ever seen that warning on IE (for any website).

Originally Posted by Patience

I am pretty sure that had to be set by an administrator. I'm not sure how much value it has now that people can upload custom avatars, but we can certainly restore your custom title at the very least.


I think I've seen this a couple of times now - can you try logging out and logging back in?

YaY! Thank you for restoring the custom title - it has a lot of sentimental value to me . And the logging back out/in does help in seeing the correct image the second time around - but my point was that it doesn't work like it seems it should.

Somehow, magically, today my avatar looks right on the forums. Hope it stays that way... Thanks for all the work trying to track down everything and rolling out fixes so fast!

Originally Posted by Technogeek

It's fixed for me, at least, although I had sent in a support ticket to the website team earlier -- pass on my thanks to them, if you would, please.

I'm glad it's fixed for you Technogeek and, as I saw in another forum here today, for another person. I hope I can get the fix myself soon - I posted a ticket reporting it three days ago and so far, no response

I can't post to any forum except the FTP ones, even though I've got a VIP (lifetime sub) account for LOTRO. I also was in LOTRO Beta and in DDO and one (or more) of those things is causing the problem I guess.

In any event, thank you, Patience, for noting this problem and for explaining the kind of fix you all are working on. It means a lot to get that kind of information!

Quick question...



Are free players intentionally not allowed to post on server forums and other forums or is this a glitch? If so, does one require an active subscription to be able to post on other forums? Is there a certain account level required? The forums seem a large part of the community and depriving free players of them is rather cruel...

Originally Posted by Gengulphus

I'm glad it's fixed for you Technogeek and, as I saw in another forum here today, for another person. I hope I can get the fix myself soon - I posted a ticket reporting it three days ago and so far, no response

I can't post to any forum except the FTP ones, even though I've got a VIP (lifetime sub) account for LOTRO. I also was in LOTRO Beta and in DDO and one (or more) of those things is causing the problem I guess.

In any event, thank you, Patience, for noting this problem and for explaining the kind of fix you all are working on. It means a lot to get that kind of information!

It is not fixed for me either. It is like I have been handed the ultimate forum ban. There seams to be a lot of us vip (lifetime sub) folks who have this problem, the wife also being in the same boat. There is another thread about this that has not recieved one reply from any blue name. There seams to be a lot of us that have this issue.

When I log into the site, in the area where the tab for "My LOTRO" is, a big white box always pops up with the word "false" inside it. It takes up the entire left top corner of the page.

Originally Posted by Loriel

When I log into the site, in the area where the tab for "My LOTRO" is, a big white box always pops up with the word "false" inside it. It takes up the entire left top corner of the page.

I get this on my desktop but not on my laptop.

Wondering if his has something to do with the Nvidia drivers. My desktop has the latest version of the drivers while my laptop is older and has a card not compatible with them so they are an older version.

On the laptop I dont get this issue but I do on the desktop.

Originally Posted by erictlewis

It is not fixed for me either. It is like I have been handed the ultimate forum ban. There seams to be a lot of us vip (lifetime sub) folks who have this problem, the wife also being in the same boat. There is another thread about this that has not recieved one reply from any blue name. There seams to be a lot of us that have this issue.

Indeed. There are several different threads on this, and they keep cropping up. I've been checking them for blue posts, but so far complete silence on Turbine's part. I've also submitted a ticket, and... nothing. It's enough to make me consider quitting the game... of course, Turbine's already got my money since I'm a lifer, so it's not as if I matter.

Glad to see that people are getting their custom titles fixed though.

I haven't posted on the forums forever so I was a little confused and tried to login with my forum ID. Ok so I got the message that I have to login with my game login ID, but that the old forum name would still be my identity. However, it looks like my new forum identity is my main character's name....

I looked under My Preferences and it seems to be the place to specify whether you want your game character to be your forum ID, but it doesn't list any of my character names! So now I'm totally confused.

Don't see this under your list of known issues though so I thought I'd bring it up.

EDIT: btw, I hope there's still a way for me to use my old forum ID because I am sorta attached to it.

~ the poster formerly known as TrinityDivine

Here's a forums issue to add. For threads I had subscribed to w/email updates before the switch, I still get the email updates. However, when I get something like this:

You are subscribed to the thread "A Hobbit's Tale - Back There Again..." by Elessar2007, there have been 2 post(s) to this thread, the last poster was Elessar2007.

http://forums.lotro.com/showthread.p...-There-Again...

These following posts were made to the thread:
************
Re: A Hobbit's Tale - Back There Again...
http://forums.lotro.com/showthread.p.....#post4960525
Posted by: Elessar2007 On: Sep 10 2010 01:58 AM

...When I click on the link for the specific new post (the one that ends with #post4960525 in the example here), it doesn't take me to the new post, but rather to the first post in the thread. For long threads that is making it difficult to find the right place to read the new stuff.

Oops perhaps I should have posted this in this thread.

Originally Posted by Fredelas

The reputation labels seem to be backwards (at least for positive reputation) when I look at the display by clicking the obscure six-pointed star button on one of my posts.

For example, I believe I have received positive reputation on the following post:

LOTRO Russia holds its second PvMP world event!

However, it shows up as negative. I have tested this in IE8, Firefox 3.5, and using the in-game browser.

Originally Posted by Niniane

EDIT2: New theory -- I'm a lifetime founder. Is it possible that "Niniane" was my forum account name during some sort of beta, and I later registered as "Nyneve"? I think that might be it!

My lifetime founder account is linking to a forum name I used for the stress test weekend in Feb 2007. So I'm here posting on my free account instead because at least the correct name shows up, heh.

Originally Posted by katespace

Indeed. There are several different threads on this, and they keep cropping up. I've been checking them for blue posts, but so far complete silence on Turbine's part.

In the very first post in this thread, the Known Issues, it's stated that those with multiple subscriptions on one account may not be able to post on the "correct" account and we're working on a fix. I also posted it here. I know it's frustrating, but please sit tight while we get the fix together - it will likely be Monday or Tuesday, as QA will need to test it before we implement it!

Originally Posted by Patience

In the very first post in this thread, the Known Issues, it's stated that those with multiple subscriptions on one account may not be able to post on the "correct" account and we're working on a fix. I also posted it here. I know it's frustrating, but please sit tight while we get the fix together - it will likely be Monday or Tuesday, as QA will need to test it before we implement it!

Patience, thank you so much for a general ETA - I promise, I won't hold you personally to it. It's nice to know it's on the radar and that there is a projected fix implementation!!!

Originally Posted by yurick75

Originally Posted by Loriel

When I log into the site, in the area where the tab for "My LOTRO" is, a big white box always pops up with the word "false" inside it. It takes up the entire left top corner of the page.

I get this on my desktop but not on my laptop.

Wondering if his has something to do with the Nvidia drivers. My desktop has the latest version of the drivers while my laptop is older and has a card not compatible with them so they are an older version.

This happens when you use IE. Use any other browser and they work fine.

I understand the known issues, however, my problem doesn't seem to fall within it. I am a lifetime member who has only ever had one subscription tied to this particular account. I do have a second account, with another subscription, however I have always kept them separate (different user names, etc). The problem then is that I cannot post anywhere but in the F2P forums, keeping in mind that my account has always been paid for either by subscription or eventually via a lifetime purchase. Any ideas?

Originally Posted by Mirality

This happens when you use IE. Use any other browser and they work fine.

Nah I get this using both IE and Firefox. But only on the desktop and not my laptop. May not be graphics drivers but just throwing the idea out there. Both run same OS and pretty much the same software.

Thank you for whoever did something! My account seems all fixed now, and I can post in all the places I should be able to! <3 *claps*

Originally Posted by Patience

In the very first post in this thread, the Known Issues, it's stated that those with multiple subscriptions on one account may not be able to post on the "correct" account and we're working on a fix. I also posted it here. I know it's frustrating, but please sit tight while we get the fix together - it will likely be Monday or Tuesday, as QA will need to test it before we implement it!

Thank you for the ETA, that's all I've wanted to see. This way I won't bother checking back until then and getting frustrated that I still can't post.

Originally Posted by CandiceAurora

Thank you for whoever did something! My account seems all fixed now, and I can post in all the places I should be able to! <3 *claps*

It seems that this problem is getting fixed for some members, but not all. I just logged out and back in and am still locked out of everything but the FTP discussions

Originally Posted by romoen

Originally Posted by redgold9

The "My Characters" and "My Kinships" tabs don't seem to be active. When I mouse over them, they appear to be set up to take me to whatever page I am currently on.

Those links themselves take you to the forum home page; what you want to be looking at is the drop-down menu that comes up when you hover over those links. They'll bring up each server then hovering over each server brings up a list of the characters on those servers.


~~~~~~~~~~
As a side note on this, clicking on "My Characters" and "My Kinships" shouldn't bring you to the forum home page. If they cannot bring you to a list of your characters and your kinships then it shouldn't take you anywhere, i.e. they should be linked to #.

These two tabs don't do anything when I click them, even though they show the "hand" icon indicating that they are active. The mouse-over menus don't stay active very long, and it's a challenge to get them clicked before they disappear. Besides which, I don't want to click a character, I want a page that shows all my characters, on all servers. Important stuff for the lotteries!

I can get to these pages in a round-about way by clicking on a character from that mouse-over menu (quickly! ), then clicking my user name from that page, which takes me to the page with all my user info, including characters on it, which is where I expected the tab "My Characters" to take me. Until these tabs get fixed, my work-around was to bookmark that page.

Glad to hear it's all being worked on!