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  1. #1
    Junior Member Online status: HighJoe is offline Reputation: HighJoe the Neutral
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    Searching for Login Server...

    Is there an issue with the LoTRO login servers that just hasn't made it to the forums as yet? I'm currently located in Afghanistan and I have had no issues until today with accessing LoTRO for play. Today, it seems I am unable to contact a login server. Up to that point, the login/authentication process goes without a hitch.


  2. #2
    Grand Member Online status: Penter-Kar is online now Reputation: Penter-Kar the Watcher of Roads Penter-Kar the Watcher of Roads Penter-Kar the Watcher of Roads Penter-Kar the Watcher of Roads Penter-Kar the Watcher of Roads Penter-Kar the Watcher of Roads Penter-Kar the Watcher of Roads Penter-Kar the Watcher of Roads Penter-Kar the Watcher of Roads Penter-Kar the Watcher of Roads Penter-Kar the Watcher of Roads
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    Re: Searching for Login Server...

    This is usually a network issue. Read through the sticky Network Troubleshooting and Connection Issue Troubleshooting - Please Read! for some things to try. Some things would be:
    • Do a tracert to "gls.lotro.com" to see if you can see the login server.
    • Check to see that IE is not in an offline mode. Even if you don't use IE, the client uses the same global settings that IE uses. So if IE is offline, the client won't be able to see the internet.
    • If you have a firewall, try removing and re-adding the client files to the exceptions list (file names in the link above).
    • Get a program like Ping Plotter and run to "gls.lotro.com" for at least 15 minutes (longer is better). Problem areas will be hops that have packet loss or latency >250ms.
    Check any routers you have connected. Sometimes anti-virus software can interfere. Net filtering software such as Net Nanny can interfere. There are a lot more possibilities.
    "Everyone's got one. Better to be a smart one than a dumb one." - me
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  3. #3
    Junior Member Online status: Scholfeild is offline Reputation: Scholfeild the Neutral
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    Re: Searching for Login Server...

    Having same problem

  4. #4
    Counter of Stairs Online status: jj67 is offline Reputation: jj67 the Neutral
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    Re: Searching for Login Server...

    Searching for logon server attempt 20 of 20

    Over and over nothing will allow me to connect to a game world that states it is up.

  5. #5
    Counter of Stairs Online status: jj67 is offline Reputation: jj67 the Neutral
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    Searching for logon server (Nobody looks at Tech Help forum)

    Searching for logon server attempt 20 of 20

    Over and over nothing will allow me to connect to a game world that states it is up.

  6. #6
    Junior Member Online status: Xraeko is offline Reputation: Xraeko the Neutral
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    Re: Searching for Login Server...

    Same problem since last Monday rofl, this is actually getting quite funny. I can see this going on for 1 or 2 days but a week, please stop kidding the customers, I don't think it takes a tier 3 tech to know that this is not a network issue.

    It can only be 1 of 2 things, either it's a problem with a number of ISP's connecting to Turbine, I know this because people have been having problems with Suddenlink, Comcast, Telus, Teksavvy, in a number of areas like Canada, China, Afghanistan, Texas, Washington State, Louisiana and the list goes on. They can browse other site's no problem, but trying to log on to Turbine is unsuccessful.

    The 2nd thing is that the problem is coming from Turbine itself even though they don't want to admit it. I do believe that update 2 is what is causing these sudden connection problems. Ever since update 2 was announced these problems started happening, perhaps they have been uploading content for the past 2 weeks and that is why we can't log in, I don't know I can't say because I don't work for Turbine but I can give my opinion. It could also be a connection problem within Turbine.

    There was really no need for me to go through all the network troubleshooting, but I did anyway, and everything runs fine no problem. So I conclude that network has nothing to do with this, it must be something else, of course I don't know what, but I believe the problem rest with Turbine.

    So I'm really puzzled to what is going on. btw guys keep posting & some1 inform me when this issue is resolved, would appreciate it t.y.

    I find it funny how I can log on to Euro servers but can't log on to U.S. servers.
    I'll be on lotro Europe until U.S. has this issue fixed. -> [EN] Evernight ftw!
    Last edited by Xraeko; Mar 21 2011 at 03:34 PM.

  7. #7
    Turbine Community Team Online status: Celestrata is offline
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    Re: Searching for Login Server...

    If you guys haven't done so yet, please try Penter-kar's recommendations in the above thread.

    Additionally, please contact our support department directly by visiting http://support.turbine.com and submitting a ticket to our Technical Support team. You can do that by visiting the "Support Center" tab, clicking the link that says "Submit a ticket" and selecting "LOTRO Tech Support" for your team when you are creating your ticket. This way we can help you one on one more personally, instead of just replying to your thread here.
    Seraphina Brennan -- Turbine Community Specialist
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    Don't forget about our Facebook page! and Twitter page! =^_^= Questions on our policies? Read the community guidelines!
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  8. #8
    Counter of Stairs Online status: jj67 is offline Reputation: jj67 the Neutral
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    Re: Searching for Login Server...

    Everything has worked fine up until I patched today. Since the patch I connect fine. Username and password is great. Server list appears and I choose my preferred server. The big green play button appears and I depress it.

    Game launches.
    Searching for logon server attempt 1 of 20
    .................
    ...............
    ....................
    Searching for logon server attempt 20 of 20
    Connection failed: Client timed out of the connection

    Nothing in the post above has helped in the slightest as the problem still persists.

    I REPEAT
    Everything has worked fine for the 4 years prior to this patch since closed beta.
    AFTER
    Applying todays patch searching for logon server attempt 20 of 20

  9. #9
    Counter of Stairs Online status: jj67 is offline Reputation: jj67 the Neutral
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    Re: Searching for Login Server...

    Still no assistance from Turbine.

  10. #10
    Junior Member Online status: ShadeWPI is offline Reputation: ShadeWPI the Neutral
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    Re: Searching for Login Server...

    I'm still seeing this since the "hot fix" on Tuesday morning (was playing Monday Night)

    Has there been an announcement or is this something on my end?

  11. #11
    Senior Member Online status: thealex9 is offline Reputation: thealex9 the Neutral
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    Re: Searching for Login Server...

    Same Problem

    Only since this update though

  12. #12
    Join Date
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    Re: Searching for Login Server...

    BUMP, Was this ever resolved. Im having the same issue now

  13. #13
    Turbine Customer Support Online status: Mirthgar is offline Reputation: Mirthgar the Neophyte Mirthgar the Neophyte Mirthgar the Neophyte Mirthgar the Neophyte Mirthgar the Neophyte Mirthgar the Neophyte Mirthgar the Neophyte
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    Re: Searching for Login Server...

    Quote Originally Posted by ClydeTheGreat View Post
    BUMP, Was this ever resolved. Im having the same issue now
    If you are encountering issues like this please do not resurrect a thread started three years ago, please start a new thread detailing the issue and steps you have taken.

    I would recommend what is detailed here but also putting in a tech support request as well.

    I will be closing this older thread.
    -Helpful Turbine Support Links-
    Note: The Customer Support forums are for Player-to-Player help, for official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book.

    Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

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