Thread: Mouse wheel problem

In LotRO, a few times every day, my mouse wheel completely stops working for adjusting the zoom. I found a pretty old thread on this issue with quite a few people having the exact same problem, but there was never any confirmed fix. It happens more often after I use the AH, dye armor, or change housing decorations - though it does happen at other times as well.

While I can no longer zoom in/out with the wheel, I can still use it to scroll through the chat box and such. I can also still use the +/- on the numpad to adjust the zoom on my character.

Fixing the bug requires a full restart of LotRO. If I simply log out to the character screen and come back in, the mouse wheel still does not function. Completely clearing all preferences & keybindings hasn't solved the issue either. Does anyone have any suggestions?

Mouse driver (is it newest?)? Is it wireless? The transmitter close enough to mouse? New mouse batteries? Other transmitters to close? (computers/microwave ovens, etc.?)

Sorry those just are my first thoughts.

Drivers are updated. It's not wireless. I've tired 2 different mouses and 2 different USB ports. It only happens with LotRO.

There was never a fix for it. I know several people with the same issue, and looks like the only way to restore is, was the same way you've been doing it, restart

Same issue here. It doesn't seem to happen as often as it used to, but that could just be my luck. The only fix for me is to also restart the client. I'm not aware of there ever being a fix for it.

Just happened to me again. Would be nice if they added an option under TROUBLESHOOTING or something that could reset the mouse without having to restart the client.

Seems to be happening more frequently now, or I'm noticing it more. I just logged on for literally 3 minutes to check my mail and an outstanding bid for an auction. I then switched characters and my mouse wheel won't work for the camera zoom. I know there's more people affected by this than those that have posted in this thread. There's nothing unique about my setup - it's XP SP3 with a Microsoft Intellimouse(mine's black though). I don't have the Microsoft mouse software installed; I'm just using the built in driver in XP. The mouse is a fairly basic USB mouse. I've been experiencing this behavior intermittently for over a year, so it's not related to a specific content patch or anything like that. It's an OLD issue that's still occurring. I've also experienced it with two other mouses that I've used, so it's not specific to this particular mouse. Also, don't laugh at me for using such a basic mouse! :-D My "gaming" mouse quit working; I have the Logitech G9 on my Christmas list.

If they can't prevent it from happening, maybe they can give us a method to reinitialize the mouse or something in the TROUBLESHOOTING section of the OPTIONS panel, assuming that's even possible. That would be a LOT more painless than having to restart the client every time it happens. Another suggestion would be to reinitialize the mouse (or whatever the correct terminology is) when you switch characters.

EDIT: I found 3 other threads about this same issue; one dates back to July 2007! It appears this bug has been around since beta and it doesn't appear that anyone from Turbine has even acknowledged that they are aware of it (that I've seen anyway). It appears to happen after using the mouse wheel to scroll in the auction and/or mail interfaces. After that, it has a chance of no longer responding when trying to zoom the camera. I guess I can TRY to remember to not use the mouse wheel to scroll in the auction house or mail UIs, but it'll be difficult since I'm so used to using the mouse wheel. PLEASE either squash the bug or give us an option to reinitialize the mouse without having to restart the client. Btw, I have submitted more than one bug report on this issue.
http://forums.lotro.com/showthread.php?t=243576
http://forums.lotro.com/showthread.php?t=75633
http://forums.lotro.com/showthread.php?t=127794

My keyboards extra keys that I can map sometimes won't work. A restart is the only fix I know of.

It happened AGAIN.
Can I just come back here and bump this ****** thread every time this bug occurs rather than filing bug report on top of bug report?

EDIT: I did submit another bug report, and I'll start doing it EVERY time it happens until it's fixed. I won't keep bumping this thread either, even though I'd like to. The bug reports seem to go off into a black hole somewhere, while this thread remains visible to me, which makes me feel better.

This happens to me now constantly as well - windows 7, didn't happen at all in XP (same exact system otherwise). I'll help bump

edit: It happens whenever I have any shopkeeper, crafting or auction house window up, whether or -not- I scroll in it (tested this specifically, and it happens fast, ~10minutes).

This happened to me for a few days on Vista 32 bit. I'm using a Microsoft Wireless Laser 5000 mouse. After updating the driver the problem appears to have gone away, however, using my middle scroll button's click functionality minimizes my game :P

Good thing I have two unused backup keys on my mouse.

As far as I'm aware Turbine is unable to reproduce, isolate, or troubleshoot the problem and therefore has not been able to effectively fix it. For some, updating the driver seems to fix it, for others, not so much. I've had mixed results. Only a client restart seems to fix it. I've learned to avoid logging in our out in an auction house and to try to avoid using the mouse zoom at all while in an auction house. This seems to keep it pretty much in tact. Also, avoid using camera zoom while entering or leaving a building or zoning. I've heard that can also trigger the bug.

[Edit] Perhaps try running Lotro in XP compatibility mode and see if that helps. Since it doesn't seem to happen in XP it could just be a vista/windows 7 bug.

I think it's a Vista/Win7 bug as well, as I recently switched (to Windows 7, another pc in the house running Lotro on Vista hasn't had this issue at all) and hadn't encountered it in XP. Unfortunately XP mode disables DX10, but I might switch to that when I do heavy auction hall browsing or something. My mouse doesn't have drivers for it anymore (Logitech MX510, actually get pointed to default Microsoft drivers), so it has to do with Vista mouse driver issues, or rather Windows 7 now. Bleh, it drives me nutty. Changing the number of lines the mouse scrolls does nothing; entering buildings while zoomed -out- to max usually triggers it, as does zooming in in buildings.

Explain the Make and Models of the mouse. This could help narrow it down. I have the Logitech 3000 wireless never had a issue. Ran on Both windows xp and Vista. On my older system same Mouse windows xp it vanishes but I think it due to only 1gb of ram and low end gpu.

Systems I ran on
Alienware
M5550 2.33ghz with 4gb of ram geforce 7800 windows xp and Vista buissness
m17x 2.4 ghz with 4 gb of ram Dual 8600gt and geforce 9800gt
In a month
M17x

Problems I had it on was
P4 3.4 Extream Edtion 1gb of ram and ati 9700?

Thought I'd chime in with my experience of this problem. Its been happening for me since launch: Using the Auction Hall sometimes causes the mouse wheel to no longer zoom the camera. As one poster mentioned, the frequency of this problem seems to be decreasing (but I'm also playing less, so I can't be sure).

I use a Razer Copperhead mouse (USB) with no mouse software installed. The problem happened for me over several years in XP Sp2 and 3, despite 3 complete drive reformats. I've since moved on to Win7 Ultimate 64 bit and a completely different computer.

I'm glad that this is happening less frequently, but I'm still hoping for a resolution!

Hah, it only started happening to me when I switched _to_ Win7 x64, and especially running dx10. It happens every few hours, sometimes more (that's pretty frequent and I can't imagine dealing with this for _years_). Indoors + some sort of dialogue is always associated with it; entering or loading inside buildings likely centers/freezes the camera and sometimes it never lets go. I really doubt the make of the mouse has anything to do with it, but I guess it's possible; the issue is with the generic windows drivers <-> lotro. I alt-tab around a whole lot as well, but the camera's frozen once right after logging in (and loading inside an auction hall).

I also run with my inventory bags open all the time and a custom UI (I guess I should test both of these).

So, for me (Win7 X64): I run in dx9 mode, slower loading/alt-tabbing, looks worse, no mouse wheel issues or dx10, faster loading, looks great, mouse issues every hour :/ Boo!


edit: Tested this a ton and it's almost always due to clicking too fast while opening auction emails, posting auction items too fast, or switching searches/scrolling too fast, mostly auction related, rarely the crafting screen.

Originally Posted by rhegan

I think it's a Vista/Win7 bug as well, as I recently switched (to Windows 7, another pc in the house running Lotro on Vista hasn't had this issue at all) and hadn't encountered it in XP. Unfortunately XP mode disables DX10, but I might switch to that when I do heavy auction hall browsing or something. My mouse doesn't have drivers for it anymore (Logitech MX510, actually get pointed to default Microsoft drivers), so it has to do with Vista mouse driver issues, or rather Windows 7 now. Bleh, it drives me nutty. Changing the number of lines the mouse scrolls does nothing; entering buildings while zoomed -out- to max usually triggers it, as does zooming in in buildings.

Nope it's not Vista/Windows 7 only. I had this bug happen all the time on XP SP3, and it continued when I upgraded to Windows 7, so this bug happens across two operating sytems and three different types of mice for me. IT'S A LOTRO BUG.

I know how to make it happen too. All I have to do is log into my level 17 Hobbit minstrel in the shire, use a mailbox or an auction house, and walla, mouse wheel ceases to work. Bug stays when switching characters. Only a restart fixes it.

THE BUG NEVER HAPPENS WHEN I PLAY MY HIGH LEVEL MAIN. It only happens using my little alt on a mailbox or auction house.

Please fix YOUR bug, Turbine as this problem does not occur/has not occured in the 30+ games I've played over the past two years. It =only= happens in LOTRO.

I have this exact same issue... have not tried to narrow it down. I'll pay closer attention, but I'd love to have it fixed!

I encounter the same issue sometimes too, it probably happens after checking AH and/or mail.

XP Pro 32bit with an A4Tech X7 mouse.

I get this bug as well. I'm using a logitech wired mouse and windows xp. This happened to me the other day when I was running around mirkwood. I was doing some quests and just randomly was unable to zoom in or out.

Finally had a chance to do some testing on this. I know one place it is happening for sure. Tested it 3 times and it did the same thing every time.

At the mail box in the shire (Michel Delving), when picking up mail from the auction house (not sure about from other players), if I quickly clicked through the open and pickup procedures, it would lock the mouse wheel zoom. It didn't seem to do it if I was more deliberate in going through the mail. Also, this is the only thing I did after logging in and then restarting and trying the same thing with a different character.

It's very possible the bug is popping up in other places as well, but this is one place I have been able to replicate the issue. My guess is the event for the mouse wheel is getting caught in one of the interface event captures some where, but without the code to verify...

Since this is, in my opinion, a replicable bug, I will leave it to the dev team from here.

Originally Posted by taylorlotro

At the mail box in the shire (Michel Delving), when picking up mail from the auction house (not sure about from other players), if I quickly clicked through the open and pickup procedures, it would lock the mouse wheel zoom. It didn't seem to do it if I was more deliberate in going through the mail.

Yep, it happens at other mailboxes too, but almost always for it's it's opening auction mail too fast. It's been happening a lot less frequently for me lately (but it still happens, and sometimes makes me not want to play...), since they upgraded the servers (on Landroval), so it might be related to server lag/activity as well, which would make sense if it happens the most when you spam auction house stuff too fast.

Just posting to say I get this issue as well...always after a mail or AH visit

I have a standard logitech wired mouse, windows 7 ultimate 64 (running in XP SP3 mode DX9)

I find it mildly annoying, but since I have so few other issues, I figured I would try and squash this

I don't know the fix, but I can tell you how to avoid getting the bug.
THe bug appears whenevr your mailbox becomes full enough to have a scroll bar on the side.
It's directly related to auction house windows auto closing, and isn't initiated by mail from other players.
So.. make sure your mail is always empty, and don't let it get more than 4 items(creating scroll bar ) you won't get the bug.
This bug has been in effect for as long as the game has been out.

Originally Posted by azden

I don't know the fix, but I can tell you how to avoid getting the bug.
THe bug appears whenevr your mailbox becomes full enough to have a scroll bar on the side.
It's directly related to auction house windows auto closing, and isn't initiated by mail from other players.
So.. make sure your mail is always empty, and don't let it get more than 4 items(creating scroll bar ) you won't get the bug.
This bug has been in effect for as long as the game has been out.

Today I logged in on lotro and I saw I had mail. Before opening the mailbox I changed the camera zoom to make sure it was working. I opened the mailbox and found 3 mails with AH sales (without scrollbars). I opened one by one with the right mouse button, took the money and deleted the mail. Finally I closed the window and tried to change the zoom of the camera, it was bugged.

As much as others tell you mouse drivers, OS, only you problems. This bug has existed since LOTRO Launch. To prove it's simply Turbine's coding bug egnima I have gone through 3 Machines and 3 OSes and several different HW mouse (mice?). Guess what, same occuring bug. My roomate 2 machines and several hardward changes and OS change... guess what... same occurring bug.

I can narrow down with the AH/Mail Codding where mouse scrolling from within the AH/Mail menu that sometimes causes you to Zoom in/out instead will periodically trigger this BUG.

It's sad it's still around.

Originally Posted by azden

I don't know the fix, but I can tell you how to avoid getting the bug.
THe bug appears whenevr your mailbox becomes full enough to have a scroll bar on the side.
It's directly related to auction house windows auto closing, and isn't initiated by mail from other players.
So.. make sure your mail is always empty, and don't let it get more than 4 items(creating scroll bar ) you won't get the bug.
This bug has been in effect for as long as the game has been out.

Yep, that's exactly it. Scrollbar with auction or overflowing mail that autocloses. Should be a simple fix, right, Turbine - change AH mail so it doesn't autoclose/autodelete! I've occasionally had good luck with scrolling in and out in between opening every other auction mail, but once or twice even that didn't work to prevent the bug. For people that deal with the AH a lot, especially on lots of crafting alts, this bug gets very annoying and it's NOT a minor bug. I have a relatively fast computer and can relaunch fast and can play Lotro windowed, but for people that take a while to load and deal with the AH a lot, this is a deal breaker (and yeah, I've thought about cancelling because of this bug, as sometimes I my screen gets locked zoomed in very closely).

Count me in on this one!

I don't recall exactly when I started having this problem but it was happening A LOT on my Warden who'd been relegated to crafting, auctioning, and mailing. I didn't investigate it since I wasn't actively adventuring with him.

It happend only very rarely on my current main (a hunter). Of course the ONLY way to fix it is to exit out of the client and restart the game.

Well... I'd been running Windows 7 Ultimate x64 Release Candidate and it finally expired, so I was forced to reinstall my OS with a purchased copy of the same thing. And, of course, I needed to reinstall LotRO.

I reinstalled from my Moria disks and then launched to download the latest updates since then. Well I came back later only to find that my PC had put itself to sleep in the middle of the LotRO update! Apparently Windows 7 defaults to putting your PC to sleep after 30 minutes of inactivity when it's plugged in! WTH! Anyhow, the update immediately resumed upon waking my PC. (Not sure if this might have corrupted anything).

Well.... NOW I'm having the mouse-wheel zoom not working on my main A LOT (whereas before it was only happening on one of my Alts). Sadly one needs to exit the client and restart, and often times when I run into something that makes me need to exit the game, I frequently decide not to keep playing.

I'm wondering if I should just download the latest complete client and reinstall. Does that download include all the videos and such?

Turbine, is this a KNOWN problem that is being looked into?

I opened a ticket in turbine's support to solve this problem and the solution given is as follows:

Greetings Leandro,

Thank you for contacting Turbine Technical Support. Please open the folder:

"My Documents" or "Documents" > "The Lord of the Rings Online"

Within there locate and rename the "lotro.keymap" file (eg. OLDlotro.keymap) and relaunch the game.

At first I doubted it a little, but I decided to test it and so far really is working. I has forced the bug in the mail and AH and the problem didn't happen. I suggest you guys to try it too.

Originally Posted by rhegan

I think it's a Vista/Win7 bug as well, as I recently switched (to Windows 7, another pc in the house running Lotro on Vista hasn't had this issue at all) and hadn't encountered it in XP. Unfortunately XP mode disables DX10, but I might switch to that when I do heavy auction hall browsing or something. My mouse doesn't have drivers for it anymore (Logitech MX510, actually get pointed to default Microsoft drivers), so it has to do with Vista mouse driver issues, or rather Windows 7 now. Bleh, it drives me nutty. Changing the number of lines the mouse scrolls does nothing; entering buildings while zoomed -out- to max usually triggers it, as does zooming in in buildings.

Read through these posts and you'll see this bug goes back to before Windows 7 even -existed-

It's definitely a LOTRO bug. In two years, in over 100 games, ONLY lotro makes the mouse wheel cease to function after using auction house/mouse/switching characters.

Originally Posted by Yobbit

Read through these posts and you'll see this bug goes back to before Windows 7 even -existed-.

Right, and Win7's heavily based on Vista, which did exist when Lotro came out... and where did I say win7 only? I just base this on having three PC's, all with multiple OS's, and the XP install of Lotro never encountering this issue. It's -obviously- a Lotro bug; I'm not exactly posting on Microsoft's forums now am I? :P

Anyway, the post above this is pretty interesting, and I'll try the keymap renaming if I ever encounter this bug again. I haven't run into this for almost 3 weeks and counting (and this is why I came here to post this), ever since I switched to running Lotro in windowed mode, smaller than my screen's resolution size (so 80% of my screen or so). Another thing to try, if running windowed is doable hardware-wise.

This bug is the most frustrating for me. It used to be quite random. But now its happening all the time.

Its not drivers, its not the type of mouse, its a game bug.

PLEASE FIX IT!!!!

3 years and still happening is unacceptable.

Originally Posted by Stigger32

This bug is the most frustrating for me. It used to be quite random. But now its happening all the time.

Its not drivers, its not the type of mouse, its a game bug.

PLEASE FIX IT!!!!

3 years and still happening is unacceptable.

It worked for me.
http://forums.lotro.com/showpost.php...8&postcount=28

Originally Posted by leandroalves

It worked for me.
http://forums.lotro.com/showpost.php...8&postcount=28

Sooo.... What you (Turbine) is saying then is 'DON'T REMAP YOUR KEYS', there is a bug that will f--- up your mouse wheel functionality that can only be resolved by shutting down and restarting the client.

Good one.

Originally Posted by FoxFire

Sooo.... What you (Turbine) is saying then is 'DON'T REMAP YOUR KEYS', there is a bug that will f--- up your mouse wheel functionality that can only be resolved by shutting down and restarting the client.

Good one.

It's not clear that remapping your keys again makes the bug come back.

But this is a temporary solution at best. Let's hope there's an actual fix for the bug in the works, especially if you can't remap the keys.

Sometimes have the issue/solve with relog if it really begins to irk my nerves while playing. And once or twice at a very inconvenient time.

But yeah... solution = not remapping keys...
Uggh. No likey...
Fortunately it's a rare happening. I've only remapped a few things, and UNmapped a few of the annoying ones, that occur when I accidently type out of the chat box.

Sooo.... What you (Turbine) is saying then is 'DON'T REMAP YOUR KEYS'

I'm not here to defend Turbine, I am also annoyed with the problem. The point is, they identified the problem, saw that it was related with the old key mapping file and the solution to this is to recreate the key mapping. It worked for me and I didn't bother to reset my key mapping.

You can remap your keys, but use a new key mapping file! Discard the old one.

Since this was a bug since beta, a work around eing the only answer for the last 3 years is unacceptable.

Plain and simple.

Just to let folks know, regenerating a keymap file will NOT fix this.
I did just that, and I'm still getting it.

It's Turbine's code.
Always has been, and always will be until they fix this incredibly annoying bug that's had a shelf life of over 4 years now.

I hadn't experienced this bug for a couple months, so I'd thought maybe it had been resolved, but NOPE just happened to me again a couple days ago. Gah!! It's very very frustrating, being the ONLY way to fix it is to shut down the client.

yea and this bug is still present in 2011 and 2012 .............................. .

i have this bug 2x per day and i canceled my account today...