To go from Free or Premium access to VIP (after creating a new free subscription, canceling, not playing for a time or a failed payment):-Log into http://myaccount.turbine.com/ with the username and password you use to log into the game.
-The system may ask you to update your credit card details. If it does, then update the card and address details first. If not, then skip this step.
-Then click the "Upgrade Now" button. This can be found within the blue LOTRO subscription area.
-Select the reoccurring billing option you prefer (1, 3, 6, or 12 months).
-Agree to the Terms and Conditions and Submit.
To go from VIP to Premium access:-Log into http://myaccount.turbine.com/ with the username and password you use to log into the game.
-Click the yellow "Cancel" button. This can be found within the blue LOTRO subscription area.
-The system will then show that your subscription is "Pending Cancellation". It will stay in this status until your next billing date. At that time your account will be limited to Premium status instead.
How to add your credit card if your country isn't included in the "Upgrade Now" list.
All countries listed on the "Payment Method" page are now also listed on the "Upgrade Now" page. If you receive any errors (or your country or area isn't listed) when trying to update your card on the website, then you may need to call or fax your card details. Phone information is listed in my signature. If you prefer to fax, then please email the Account Management department for the required details.
If you're able to add your credit card to the website, but the Turbine Store won't let you buy points, we are happy to help.
You can call, or if you already have a card on file then you can email and request the points purchase. If you email, please include:
-username of the account you want the purchase and points on
-the last 4 of the credit card
-the card holder's name
-the address on file
-the number of points you want to buy
-the amount you are agreeing to spend
Card and Address Character Limits
Please note that we've recently made some updates in our billing system. One of the side effects of these changes is that we currently have character limits for some of the card and address fields. We continue to work to improve the system, and will keep this sticky updated with any news or changes. If your card or address have more characters than these limits, please split the first address line or truncate (shorten) the address or city. If you're not sure what to enter, please feel free to contact our Account Management support team.
Card and Address Field Character Limits
-Cardholder Name: max length 30 characters (15 first, 15 last)
-Address Line 1: max length 30 characters
-Address Line 2: max length 30 characters
-City: max length 20 characters
-Zip or Postal Code: min length 5 characters, max length 10 characters. -If you don't have a postal code, just enter 5 zeros.
-If your postal code is 4 characters, add a "0" to the beginning.
If you have questions about any of these limits, or how to enter your address so that it fits within these limits, please contact our Account Support department. They can provide address advice via phone or web inquiry/email.
Pre-Paid, Debit or Credit Card Information
-Turbine accepts cards with Visa, MasterCard, American Express and Discover logos.
-Please note that the card must be registered with the same name and address that you are entering in the system.
-There may be $1.00 USD (approximate) holds placed on a card for each attempt to add it to the Turbine billing system. These holds should be released within a few business days at the most. We request the authorizations to confirm the card is valid, but we do not receive the funds and cannot release them. If the funds are not released within a week, I strongly suggest you contact the card company regarding the holds.
-When a card is used for points purchases, it is automatically added to the Turbine system, which adds the potential for re-occurring billing. Some pre-paid card companies will not allow their cards to be added to a system where they can be charged on a re-occurring basis (subscription fees).
If this is the case, or if the card simply isn't working via the website (which can be caused for multiple reasons) then you can call or fax the card details and the Account Management department and they can manually process the charge without adding the card to the system. Phone information is in my signature. If you want to fax, you can PM me or email to request the information.
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