Thread: LOTRO Client Crash

For most of the day, my Lotro client has been crashing out. Its completely random as to the events of the crash, however it does boot me to desktop with a "lotroclient has encountered a problem and needs to close. We are sorry for the inconvenience" Send to MS and so forth.

This has become infuriating. I took my computer "beforehand" to a technician and paid to get an upgraded video card (From an Nvidia GeForce 8600 GT to a Nvidia GeForce 9600 GT) and bought a sound card (originally used Realtek Onboard and then moved to an SB Audigy sound Card) . Ever since those changes, I've been having this constant crash issue.

In between groups (fellowships) And standing around doing close to nothing and the game doesn't appear to crash. Try doing something like 5 man 1.15.12 and the game crashes every 3 minutes. (after 2 groups of failed 1.15.12's where because of my game crashing and the group losing their healer and dying - I GAVE UP). Not only is trying to find a grp for that chapter/volume damn hard as it is.. but thanx to this upgrade and this stupid constant crashing people arent' wanting to add me to the group's for any of those quests I require.

So in short, this client crashing is trashing my networks of actually being invited to any groups.
Now, it has to be something with either the sound card or the video card as I NEVER had this issue before the upgrade. But _ its also to do with Lotro _ As I don't have this problem with any other of my games.

So can anyone help me? because I'm finding the last few hours of this beyond disappointing and absolutely ridiculous.

Operating System System Model
Windows XP Professional Service Pack 3 (build 2600)
Install Language: English (United States)
System Locale: English (United States) Enclosure Type: Desktop
Processor a Main Circuit Board b
2.20 gigahertz AMD Phenom 9500 Quad-Core
256 kilobyte primary memory cache
512 kilobyte secondary memory cache
64-bit ready
Multi-core (4 total)
Not hyper-threaded Board: Gigabyte Technology Co., Ltd. GA-MA790X-DS4
Bus Clock: 200 megahertz
BIOS: Award Software International, Inc. F3 12/24/2007
Drives Memory Modules c,d
1410.29 Gigabytes Usable Hard Drive Capacity
1380.81 Gigabytes Hard Drive Free Space

HL-DT-ST DVDRRW GSA-2166D USB Device [CD-ROM drive]
TSSTcorp CDDVDW SH-S203D [CD-ROM drive]
TSSTcorp CDDVDW SH-S203D [CD-ROM drive]

WDC WD1200BB-00DWA0 [Hard drive] (120.03 GB) -- drive 1, s/n WD-WMAEK2931893, rev 15.05R15, SMART Status: Healthy
WDC WD40 0BB-22DEA0 USB Device [Hard drive] (40.02 GB) -- drive 3
WDC WD5000AAKB-00YSA0 [Hard drive] (500.11 GB) -- drive 2, s/n WD-WCAS88394584, rev 12.01C02, SMART Status: Healthy
WDC WD7500AACS-00D6B0 [Hard drive] (750.15 GB) -- drive 0, SMART Status: Healthy 3328 Megabytes Usable Installed Memory

Slot 'A0' has 1024 MB
Slot 'A1' has 1024 MB
Slot 'A2' has 1024 MB
Slot 'A3' has 1024 MB
Local Drive Volumes

c: (NTFS on drive 1) 120.02 GB 110.34 GB free
d: (NTFS on drive 2) 500.11 GB 485.09 GB free
e: (NTFS on drive 0) 750.15 GB 750.03 GB free
i: (NTFS on drive 3) 40.02 GB 35.34 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Gary Traynor 9/18/2009 4:46:50 PM (admin)
local system accounts
Administrator never (admin)
ASPNET never
Guest never
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account Microsoft XPS Document Writer on XPSPort:

Controllers Display
Primary IDE Channel [Controller] (2x)
Secondary IDE Channel [Controller] (2x)
Standard Dual Channel PCI IDE Controller (2x) NVIDIA GeForce 9600 GT [Display adapter]
ViewSonic VA1912w-3 [Monitor] (19.1"vis, s/n QBN070352413, January 2007)
Bus Adapters Multimedia
Standard Enhanced PCI to USB Host Controller
Standard OpenHCD USB Host Controller (5x) SB Audigy
Virus Protection [Back to Top] new Group Policies
Kaspersky Internet Security Version 7.0.0.119
Virus Definitions Version Up To Date
Realtime File Scanning Off

Since you have a new video card, check the in-game settings. If they are set for Hardware Sound, try changing it to Software Sound. If that doesn't work, post a DxDiag as described in How to get help on the Technical Support forums. Check to make sure the drivers are up to date. Old video driver uninstalled before installing new one (or reinstalling old one). Even if using the same drivers, they should have been reinstalled. Check that the on-board sound was disabled.

Saving the carpal tunnel and quoting my reply to your other post... (sorry just saw this one after posting in the other)

Originally Posted by Mirthgar

Try renaming your userpreferences.ini file** (ie. olduserpreferences.ini) and then before relaunching on the main launcher screen click the first button in the upper right corner (the one with the single down-arrow) and choose "Options". In there under "Repair" click to enable the "Reset game display settings" option, click Ok and then re-login to test.

**It's in the "My Documents" (XP) or "Documents" (Vista) > "The Lord of the Rings Online" folder

If it keeps up definitely open a support ticket.

i have the same problem....