"Uninstalling Previous versions of Turbine Download Manager", followed by crash
Hi, when I tried to run the TDM for the trial installation of the game today, the manager crashes upon trying to 'Uninstalling Previous versions of Turbine Download Manager' in the 'Installing Dependencies'-screen.
It's paired with a pop-up from windows saying TdmVersionCheck encountered a fault and had to be shut down.
Now, I vaguely remember having the Turbine manager on my PC quite some time ago (1.5 years or so), but I have deleted both whichever game it was and Turbine Download Manager since then. As such, TDM doesn't show in my uninstall/add programs window
Are there any other traces of the TDM that I need to remove to be to install it (again)?
Turbine Customer Support
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Re: "Uninstalling Previous versions of Turbine Download Manager", followed by crash
I'd check in the "C:\Program Files\Turbine" folder for any left behind install files. It may be a registry issue though if you just deleted the installs but didn't run the uninstaller.
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