Thread: Client not found

http://forums.lotro.com/showthread.php?t=181061

This link is in the MoM section, but it may not get any notice from the support staff, so I am pasting it here.

I, as well as some others DLed the MoM patch, ran the updater, but are unable to play. Please read the link and help us.

Thanks for all your hard work!

Still having issues with this. Please have a look at the link above. The OP here (bigdaddy) seems to have found a workaround on his machine. I have not.

Thanks for any suggestions.

Repost of original problem from the Mines of Moria thread:

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I enter my password and all the servers show as being online, but when I try to enter my server I get this error message:

Game Client Not Found
The game client file ("lotroclient.exe") was not found. The next update process should download the correct file.

So, of course, I restarted it in hopes that it would re-patch something, but the "examine game data" passes as if nothing is wrong and I come to the same problem again. I tried disabling my virus protection/firewall just in case, but that is not the issue.

I did the digital download and ran it several days ago. I have since completely re-installed lotro and MoM. I installed from the book 14 download link provided by customer service.

The error message stays the same: "client file ("lotroclient.exe") was not found." So, to test that out, I renamed the lotroclient.exe file (which most certainly was there in the directory) to see what would happen. The client recognized the problem when it started up and re-downloaded and re-installed the exe file before continuing to server selection. Then the error happened again. It told me the file was missing immediately after it had put the file back in the folder. I can't imagine what is blocking it from recognizing the file.
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Trochus,

Check your PM's.

For any users experiencing this issue with Vista, reinstalling Lotro & Moria to a directory outside of Program Files (such as C:\games) seems to resolve the issue.

If you're using XP we will continue to work with you to resolve the issue.

Turbinus,

Thanks for the help. The file you requested has been emailed to the address provided.

PM's one more time

Trochus,

What happens if you go to your installation directory and double click on the lotroclient.exe file? You should receive a 205 error of some kind.

Could you let me know what error message you receive?

I did get an error when I tried that, though I don't recall exactly what it was. On the advice of one of the tech support crew, I'm doing a re-install right now. That's going to take a while, but if the problem persists after the re-install I'll be able to give you the exact error message.

Needless to say, I hope I won't be able to provide that information.

Well, my re-install is finally complete. And I still get the error message.

I clicked on the lotroclient.exe in the LOTRO folder and I get this error message:

c:\Games\The Lord of the Rings Online\lotroclient.exe
This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix the problem.

The game is in that directory because the last piece of advice from tech support was to move it out of the program files directory on this install.

Another bit of info that might be helpful. I've installed by downloading the book 14 updated shadows of angmar from a link provided by tech support. I then updated that with the Mines of Moria download from the Nvidia site. Then I ran the client and let it do the updates necessary after that.

Issue still unresolved this morning. That's two days and three re-installs. Keep your fingers crossed for us XP users. Well, I assume it's only a few of us having the problem, but still.

I'm unavailable till about 1:00pm Eastern, so if anyone having the same problem can add further information to this thread to help them fix it today, please do so.

Did you try making a new windows user account, loading the game under a clean boot?

Originally Posted by TrochusVestrin

Issue still unresolved this morning. That's two days and three re-installs. Keep your fingers crossed for us XP users. Well, I assume it's only a few of us having the problem, but still.

I'm unavailable till about 1:00pm Eastern, so if anyone having the same problem can add further information to this thread to help them fix it today, please do so.

Hi Trochus,

If possible I would like to have you download and run a program called 'Depends'. This program will allow us to better diagnose the issue to see if your installation is missing required files.

You can find the program here:

http://www.dependencywalker.com/

You'll want to run the program on the lotroclient.exe file. If you could let me know what files have erorrs or what files are missing this would help us greatly.

Altumus: On my last re-install, yes, I created a new account and managed the install from there - installing in a Games folder outside of the program files.

Good news! There was a new Microsoft .net Framework 2.0 critical update when I checked windows update today. Now, if it's really a new update, or if my system just decided to recognize it as critical - I often overlook the optional updates - I can't say. But, when I installed it, I tried booting up LOTRO and everything seems to be working properly.

Whether the fix was simply the .net update, or a combination of the update and installing under a new account, I have no idea.

Hey! Either way I'm glad it worked out for you. I was kinda pulling for ya.

cheers

I have been struggling with .NET issues on my laptop, trying to get MoM to work.

I finally was able to clean my original 2.0 installation and re-install. At this point the MoM updater finally went through.

I thought all was well until I logged in and got the same exact error as the OP.

I however, am not getting any critical update info from microsoft, not to mention such updates would have (should have) been in the .NET 2.0 installer I downloaded and installed today.

Any more details on what is causing this or what specific microsoft update I need to download to fix it?

It appears my windows updater wasn't showing updates correctly (Seems to be a trend with SP3)

Went to windows update online and downloaded 29 updates. it worked after that. There was a 2.0 update in there that must have done the trick.

So if anyone else has this problem I simply suggest going to microsoft's windows update and choosing custom and looking for .NET updates.

I'm having the same problems with Vista32. I ran Depedency Walker and this is the error I'm getting.

Warning: At least one module has an unresolved import due to a missing export function in a delay-load dependent module.

c:\windows\system32\IEFRAME.DL L
#160
#159
#141
c:\windows\system32\SHLWAPI.DL L
#467
c:\windows\system\MSS32.DLL
_AIL_init_sample@12
_AIL_set_sample_channel_levels @12

Any help is greatly appreciated in the matter.

Thanks!

I see no one has posted to this recently. I to was having the gameclient not found error. I had removed .net framework from my PC. Then I found out Lotro needs it. So tried to reinstall .net 1.1. Got an error (can't remeber what it said). So I downloaded .net framework 2.0. Thats when I at least got to the pick your server area and recieved the game client not found. So I downloaded .net framework 3.5 (the latest version ) and I'm back in the game. Yippee. So If anyone else has this issue. check your .net framework version and or updates.

GL cya in the game

I have this same error message. I installed the game on a new PC from the original CD's I got when I bought the retail version of MoM. I have reactivated my account and want to play. I downloaded and installed .Net Framework 3.5 as suggested but I still get the error message.

I have the game installed under C:\Users\Public\Games\The Lord of the Rings Online. I've tried the tricks I found by googling and have moved the folder to C:\Games\The Lord of the Rings Online and C:\Games\Turbine\The Lord of the Rings Online and even to c:\Program Files (x86)\Turbine\The Lord of the Rings Online and none of these paths worked.

When I first launched the game, it downloaded a bunch of content and is up to date.

This must be a really simple, stupid error that can be fixed if someone could just tell me how to update the launcher to look in the right place for the lotro.exe file.

Can anyone please help?

Unistalled and then reinstalled game in default path and it worked. DO NOT CUSTOMIZE PATH.