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I am sorry to hear that you are unable to make these purchases. I can confirm that at this time the LOTRO Store is working properly for the majority of players.

If this is still happening, please...

Apologies for the confusion on that. I have edited that post, as other non-alphanumeric characters can be used.

These log in issues have now been resolved.

We are currently investigating an issue that is causing players' passwords to not be accepted when trying to log into the game and My Account website. I will post an update here when I have one.

When changing your password for your Turbine account, it must be between 8 and 16 characters in length, and must contain AT LEAST 3 of the following four categories:

English uppercase characters...

Account Support will be happy to assist with any missing VIP Points when they review your ticket. I am sorry for the longer turnaround times right now.

You can always call, and Account Support can...

The issues affecting log-ins, LOTRO Store purchases and account creation from earlier today have now been resolved. If you experience account related issues at this time, please contact Account...

The LOTRO Store is currently unavailable as we investigate some still outstanding issues.

Most players can log into the game at this time.

We are currently aware of an issue that is preventing players from logging in. Players are often told that their UN/PW is incorrect.

I will post in this thread again when we have more information.

For assistance with this please submit a ticket to the Account Support team via the information in my signature. They will be happy to look into this for you, and honor the sale prices as long as the...

This article also has some workarounds that should help. If those don't work, click 'Support Center' at the top and submit a ticket to our Tech Support team.

This issue has now been resolved. If you are still unable to log in, please contact Tech Support.

The issue that this thread was started about has now been resolved. I have gathered the feedback from this thread, and am happy to pass it along to the proper teams. Bushybrow, if you continue to...

All VIP price plans grant the same level of access. The only different is the payment plan. For more information on the VIP program, please see here.

If you are playing on the Steam version of LOTRO, you can only buy TP through the LOTRO Store via Steam.

Turbine has switched to a new billing system since this thread was started. If you are experiencing this error, it is likely for a different reason.

I am going to close this post due to its age....

If you are continuing to experience issues like this, please submit a ticket to the Technical Support team.

I'm moving this to that section of the forums.

If upon logging into the game, it states your subscription is Premium, then your most recent VIP payment may not have processed successfully. I'd log into the My Account Website to check. If you see...

If you have finished the 5 required referrals, but still don't have the Steed of the Winged Herald, please submit a ticket to the Community Support Team for further assistance.

Try updating your card information again, but choose 'UNKNOWN/Not Applicable' as the region. This has resolved this issue for other players who have experienced it.

At this time we've completed extension of VIP time for LOTRO players who were erroneously billed more than once on April 22nd. Those who were impacted have been granted a complimentary 30 day...

Please be sure to always keep the billing address associated with your card matched up with what the bank has on file. If the address is not up to date, attempting to purchase points, automatic...

On the morning of 5/17/13 between 9am and 11am (Eastern US Time) there is a chance that automatic emails from Turbine may not be delivered. We apologize for the inconvenience.

Paid Services (characters transfers, undeletes, kinship renames) are currently unavailable. However, these are not connected to VIP access in any way.

If you are still experiencing errors when...

Some players experienced issues logging in after yesterday's update. This article has some workarounds that may help.

At this time, the majority of players are able to log in. If you are still...