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Forum: Windows PC Technical Support

If you have a technical support question related to the Windows PC Client this is the place for it!

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  1. Look here for answers to the most common technical issues. This is frequently updated by the Technical Support team.

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  2. This special page will show you all of the latest posts made by the LOTRO Technical Support team.

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  3. This link will take you directly to the Turbine Knowledge Base, where you'll find information on technical and gameplay issues.

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  1. Exclamation Sticky Thread Sticky: Windows 7 and LOTRO Compatibility

    With today’s release of Windows 7 we know many of our players are considering upgrading, and are wondering about software compatibility. Our...

    Started by Sapience‎, Oct 22 2009 12:54 PM
    14 Pages
    1 2 3 4 5 6 7 ... 14
    • Replies: 529
    • Views: 194,756
    Mar 23 2013 01:04 PM Go to last post
  2. Sticky Thread Sticky: High Resolution Client Repair Tool

    Due to changes in how high resolution .dat files are handled in Update 2, players who used the LOTRO Dat Defrag tool on their high resolution...

    Started by Sapience‎, Mar 24 2011 06:01 PM
    2 Pages
    1 2
    • Replies: 60
    • Views: 55,645
    Feb 27 2013 04:50 PM Go to last post
  3. Exclamation Sticky Thread Sticky: Stuck on Examine stage of updating post 10/15 Updated

    All, we believe the launcher on your system may have been interrupted at a key part of patching the games dat files. We hope to have a resolution to...

    Started by Mirthgar‎, Oct 18 2012 06:07 PM
    • Replies: 0
    • Views: 9,886
    Oct 18 2012 06:07 PM Go to last post
  4. Arrow Sticky Thread Sticky: Online System Requirements Tool

    There is a pretty nifty online testing tool that will show you if your machine is "up to snuff" for LOTRO. Follow these easy steps: Visit System...

    Started by Diedre‎, Mar 28 2007 10:24 PM
    4 Pages
    1 2 3 4
    • Replies: 131
    • Views: 100,630
    Oct 14 2012 10:36 AM Go to last post
  5. Post Sticky Thread Sticky: LOTRO and Windows 8 Release Preview (Stopped on 'examine' stage on launcher)

    Windows 8 Release Preview it should be stressed is not supported, this thread is simply a reference for anyone playing the game on it that is...

    Started by Mirthgar‎, Sep 10 2012 02:38 PM
    • Replies: 0
    • Views: 2,678
    Sep 10 2012 02:38 PM Go to last post
  6. Question Sticky Thread Sticky: Installing .Net 1.1 via "Slipstream"

    IMPORTANT: These steps are not supported, but detail how to "Slipstream" the installation of Microsoft .Net Framework 1.1 and the .Net 1.1 "Service...

    Started by Sporati‎, Mar 16 2010 04:11 PM
    3 Pages
    1 2 3
    • Replies: 104
    • Views: 45,867
    May 03 2012 11:37 PM Go to last post
  7. Smile Sticky Thread Sticky: Welcome to Middle-Earth! - Please Read This First!

    Hi Folks, Welcome to Middle-Earth and The Lord of the Rings Online! So I wanted to make a consolidated sticky with some general info, common...

    Started by Mirthgar‎, Sep 10 2010 11:20 AM
    • Replies: 1
    • Views: 4,142
    Nov 03 2011 05:59 PM Go to last post
  8. Exclamation Sticky Thread Sticky: Common Technical Issues - (Updated 11/03/2011)

    - Common Technical Issues - Current index of this thread: "Common Technical Issues" - (This article) "Common Patching Issues" - Quick Jump...

    Started by Mirthgar‎, Feb 13 2009 04:08 PM
    • Replies: 5
    • Views: 249,997
    Apr 06 2011 06:29 PM Go to last post
  9. Exclamation Sticky Thread Sticky: Hardware/Software Compatibility Issue Alerts (Updated 4/6/2011)

    (Remember the thread defaults to sorting descending, oldest to newest, new alerts are in the lower replies) CA (Computer Associates) Internet...

    Started by Mirthgar‎, Sep 14 2009 12:47 PM
    • Replies: 8
    • Views: 16,949
    Apr 06 2011 05:32 PM Go to last post
  10. Question Sticky Thread Sticky: Pando Media Booster FAQ and info -Updated 9/17/2010

    The downloaded installation here (also see the installing knowledge base article here) uses "Pando Media Booster" to download the installation files...

    Started by Mirthgar‎, Sep 09 2009 02:31 PM
    • Replies: 1
    • Views: 142,124
    Sep 17 2010 12:11 PM Go to last post
  11. Question Sticky Thread Sticky: "How-to's": "Voice Chat" - "Improving Video Hitching, Glitching.."

    Edit by Mirthgar: These are the merged "Voice Chat" and "Improving Video Hitching, Glitching, Stuttering" How-To stickies use those links for quick...

    Started by Fernelf‎, Mar 28 2007 11:16 PM
    3 Pages
    1 2 3
    • Replies: 110
    • Views: 123,423
    Oct 22 2009 01:29 PM Go to last post
  12. Exclamation Sticky Thread Sticky: Network and Game Connection Troubleshooting - Updated 8/12/2010

    These are the combined "Network Troubleshooting" and "Connection Issue Troubleshooting" stickies, use those links for quick navigation. This post...

    Started by Altumus‎, Dec 10 2007 06:06 PM
    • Replies: 1
    • Views: 80,961
    Jun 04 2009 05:53 PM Go to last post
  13. Question Sticky Thread Sticky: How to get help on the Tech Forums and how to contact Turbine

    Here is some helpful advice on how to make these forums work for you and to make things easier for us to offer assistance. Before posting use...

    Started by Tiggs‎, Jan 16 2007 02:34 PM
    • Replies: 1
    • Views: 44,948
    May 29 2007 06:09 PM Go to last post
  14. Arrow Sticky Thread Sticky: Classifying a Crash and why the "Send to Microsoft" report is important!

    At one time or another we have all received that annoying popup box that asks if we would like to submit a crash report to Microsoft. If you receive...

    Started by Tiggs‎, Jul 11 2006 02:46 PM
    • Replies: 1
    • Views: 26,916
    Apr 13 2007 08:15 PM Go to last post
Title / Thread Starter Replies / Views Last Post By
  1. Windows 8 Issue

    Okay im going crazy and getting very annoyed. My game just like to randomly crash for no reason ever since the new updates. First Update 11 was not...

    Started by Nightili‎, May 21 2013 02:14 PM
    • Replies: 5
    • Views: 148
    Today 01:13 AM Go to last post
  2. Game Error [201] after logging in

    Since Update 11 after I enter my username and password, and then select my server, the launcher closes, but then I get this error: "Can't open the...

    Started by Stever1388‎, May 13 2013 07:28 PM
    • Replies: 5
    • Views: 270
    Yesterday 10:59 PM Go to last post
  3. Launcher issue with multiple accounts

    I've been playing LOTRO for a long time :) and was lucky to purchase lifetime subscriptions for my two of my three accounts with it was offered. ...

    Started by Sorkvir‎, Yesterday 08:52 PM
    • Replies: 2
    • Views: 128
    Yesterday 10:16 PM Go to last post
  4. Login Error Patching

    System.Exception: An error occurred while installing Microsoft Visual C++ 2010 Redistributable Package (x86). Please download and install 'Microsoft...

    Started by lance20100‎, May 17 2013 10:35 PM
    • Replies: 2
    • Views: 208
    Yesterday 09:08 PM Go to last post
  5. Launcher bug / enhancement

    I call this a bug since it removed functionality, but you can also call it an enhancement. I'd like to request that the drop down selection box...

    Started by Sorkvir‎, Yesterday 08:54 PM
    • Replies: 0
    • Views: 108
    Yesterday 08:54 PM Go to last post
  6. Graphics Problem

    What should I do to fix this? My dxdiag follows the screen shot. I admit my level of computer savvy has dwindled. Lately I've logged in to lotro...

    Started by Theblalab‎, May 22 2013 09:07 PM
    • Replies: 5
    • Views: 164
    Yesterday 06:17 PM Go to last post
  7. Blue screen of death! Need Help!

    I've started to play lotro again and after the update i log in, choose my world and play. After i choose my world it lags my computer and gives me...

    Started by Darkerdeath244‎, Yesterday 06:01 PM
    • Replies: 0
    • Views: 95
    Yesterday 06:01 PM Go to last post
  8. Cant enter wildermore with any char

    I have a strange bug: I can log in when my character was in rohan. When I entered wildermore the game froze but I could still chat with everyone...

    Started by Gorli_Thunderberad‎, Yesterday 04:16 PM
    • Replies: 0
    • Views: 86
    Yesterday 04:16 PM Go to last post
  9. Launcher Error

    I recently created a new account and downloaded the full game via the link on the site. I've downloaded the game and when I click on the shortcut it...

    Started by Furiel‎, May 22 2013 09:25 PM
    • Replies: 1
    • Views: 184
    Yesterday 01:57 PM Go to last post
  10. World Select Failure

    Since I installed U11 I can't log into the game, I've tried, and after logging my account in and reaching the world select screen the client simply...

    Started by Halni‎, May 21 2013 11:50 PM
    • Replies: 11
    • Views: 324
    Yesterday 01:51 PM Go to last post
  11. Final Stand - Frequent computer crashes (BSOD - page error and non-BSOD crashes)

    I have been experiencing this problem since Update 11 but, on attempting Final Stand it's become ridiculous - If I die, if the screen has to...

    Started by SJS‎, Yesterday 09:34 AM
    • Replies: 1
    • Views: 95
    Yesterday 12:34 PM Go to last post
  12. Thumbs up Help for those who can't log in.

    So I haven't seen one of these around, so I will post it anyway. If you are having problems connecting to a server, try going to the down arrow in...

    Started by Taraborn‎, May 15 2013 01:28 PM
    • Replies: 14
    • Views: 1,083
    Yesterday 11:56 AM Go to last post
  13. Launcher stuck at Initializing....

    Today for the first time my launcher is stuck at initializing (except for the time when patch-server was broke when everyone had it). I'm running...

    Started by Aineas.‎, Yesterday 07:50 AM
    • Replies: 11
    • Views: 232
    Yesterday 10:31 AM Go to last post
  14. Delete your Pando Media Booster-Lotro installing insidious software

    I play LOTRO in a country that has a capped internet and charges if you go over your cap. I installed a new version of LOTRO on a new computer and...

    Started by agarethir‎, May 22 2013 02:46 AM
    • Replies: 22
    • Views: 1,778
    Yesterday 04:30 AM Go to last post
  15. Non stop windows

    Every time I get to the launcher, it starts loading up the updates. When I can finally start to update, it asks permission, but then it just starts...

    Started by KeleeMaree‎, May 22 2013 11:05 PM
    • Replies: 1
    • Views: 116
    Yesterday 01:10 AM Go to last post
  16. observation on launcher failure

    Like many others I can get to "game world selection" then hit "play" and the game shuts down like its being blocked I haven't seen the user...

    Started by purefyre7‎, May 22 2013 02:08 PM
    • Replies: 3
    • Views: 187
    May 22 2013 11:29 PM Go to last post
  17. Bluetooth speaker recognized only occasionally

    This has me stumped. I have a bluetooth adapter in my PC to use a blue tooth wireless speaker placed where I like it. Sounds come from this speaker...

    Started by gamestress‎, May 22 2013 08:37 PM
    • Replies: 0
    • Views: 86
    May 22 2013 08:37 PM Go to last post
  18. Launcher problems (still)

    I am still having problems with my launcher not working. It did this last hotfix patch, updated everything, and then just restarts the launcher does...

    Started by twistedmetalplayer21‎, May 17 2013 10:11 PM
    • Replies: 7
    • Views: 403
    May 22 2013 08:26 PM Go to last post
  19. Characters do not load (since 10.1?)

    I have been having this problem every time I log in this week, probably the first times I have logged in since 10.1 I can get to the character...

    Started by NotYetMeasured‎, Apr 10 2013 09:19 PM
    • Replies: 29
    • Views: 939
    May 22 2013 05:14 PM Go to last post
  20. Need help asap scholar enclave bug

    I entered the scholar enclave with one of my toons and it crashed my game. When I tried relogin with the same character it crashes over and over but...

    Started by SageZ‎, May 22 2013 04:44 PM
    • Replies: 1
    • Views: 136
    May 22 2013 04:59 PM Go to last post
  21. Question Update 11 wont finish updating!!!!

    so i started updating lotro and came back after a little while. the "files" progress says done, but then above it is another box called "Retry"...

    Started by Untag‎, May 14 2013 05:20 AM
    • Replies: 4
    • Views: 294
    May 22 2013 09:14 AM Go to last post
  22. Exclamation An Update Error Occurred : Regarding Latest Patch

    So ever since the patch on Monday, I have not been able to play at all. I keep getting the patch 'an update error has occurred' message that many...

    Started by Dregnan‎, May 17 2013 07:14 PM
    • Replies: 3
    • Views: 228
    May 22 2013 05:20 AM Go to last post
  23. Files update then launcher fails

    I have managed, or seem to have managed, to finally download all the files needed for this patch. Once the files are downloaded, the "overall" bar...

    Started by AGuyNamedGannon‎, May 14 2013 06:16 PM
    • Replies: 15
    • Views: 654
    May 22 2013 05:17 AM Go to last post
  24. lotro client has stopped working (Windows 7)

    Hi, funny thing just happened to me. I've been logged in all morning. I log out and try to come back a few minutes later, and my launcher wasn't...

    Started by livingwaters‎, May 20 2013 01:41 PM
    • Replies: 4
    • Views: 203
    May 22 2013 03:21 AM Go to last post
  25. Initializing...

    I completed downloading all updates. Closed everything and re-booted the game FIVE times; to ensure all patches were indeed completed. Yet,...

    Started by enginekid‎, May 13 2013 01:24 PM
    • Replies: 24
    • Views: 1,382
    May 22 2013 01:02 AM Go to last post
  26. Thumbs down Long initializing launcher

    Hi ppl, dont know if i m the only one but have some problem with turbine launcher. When i start, it imediatly skip into window with saruman big...

    Started by Melaen‎, May 13 2013 04:56 PM
    • Replies: 11
    • Views: 1,071
    May 21 2013 06:26 PM Go to last post
  27. Is it no longer possible?

    Did the launcher update make it impossible to log in to the game on two different accounts from the same machine? I used to be able to trade between...

    Started by Ardineck‎, May 18 2013 04:16 PM
    • Replies: 5
    • Views: 305
    May 21 2013 04:02 PM Go to last post
  28. Exclamation Can't load lotro at all :(

    Ok, so I was doing fine, and then one day I tried to open lotro and it just wouldn't work. Instead it froze my entire computer. I uninstalled a lot...

    Started by Syluxz‎, May 21 2013 04:06 AM
    • Replies: 1
    • Views: 180
    May 21 2013 02:43 PM Go to last post
  29. Still TONS of players who are getting the looping error with the update server

    How about some acknowledgement via dev tracker so we dont feel abandoned? 8 days since u11 launch. Vips are expecting to be atleast creditted....

    Started by Doom4435‎, May 21 2013 02:02 PM
    • Replies: 0
    • Views: 128
    May 21 2013 02:02 PM Go to last post
  30. Windows 8 problem

    I am not sure if LOTRO is supported for Windows 8 or not but after it installs and patches it self, it asks me for login and log is without problem....

    Started by FRAal2011‎, May 19 2013 01:29 PM
    • Replies: 2
    • Views: 193
    May 21 2013 01:37 PM Go to last post
    • Replies: 0
    • Views: 146
    May 21 2013 01:27 PM Go to last post
  31. Launcher won't start

    When I click on the LOTRO icon it opens up the command prompt for a split second then closes and launcher never opens. No errors pop up at all. I...

    Started by Arrionor‎, May 18 2013 12:14 PM
    • Replies: 6
    • Views: 399
    May 21 2013 01:11 PM Go to last post
  32. Running more than 1 instance on a single computer.

    Before U11 I was able to run 2 instances of the game on 1 computer. When U11 came I had to uninstall and reinstall the game. Now I am receiving the...

    Started by Allaster1‎, May 21 2013 12:40 PM
    • Replies: 1
    • Views: 151
    May 21 2013 12:45 PM Go to last post
  33. Stuck at server screen

    After I log on the game my launcher it freezes when I choose my server. I can select another server yet, the game doesn't start. I've succesfully...

    Started by Gabeleuss‎, May 19 2013 03:10 PM
    • Replies: 9
    • Views: 353
    May 21 2013 10:36 AM Go to last post
  34. Unhappy New Laucher Issue

    It's been 8 days since U11 and a portion of us are still unable to get into the game because of the problems with the new launcher. Update 11.0.1...

    Started by Kasanje‎, May 21 2013 10:18 AM
    • Replies: 0
    • Views: 170
    May 21 2013 10:18 AM Go to last post
  35. Strange bug, game automatically alt tabbing?

    So yeah title says it all pretty much. Around every 5 minutes, the game will just minimize itself and take me to the desktop? pretty strange,...

    Started by Wingless21‎, May 21 2013 04:06 AM
    • Replies: 2
    • Views: 185
    May 21 2013 04:58 AM Go to last post
  36. launcher lost settings linked to the ToC popup

    Just had the launcher get the error contact support and auto close after its been working since the release. Some how it lost the settings that the...

    Started by 0Pinger‎, May 21 2013 04:02 AM
    • Replies: 0
    • Views: 79
    May 21 2013 04:02 AM Go to last post
  37. Weird Bug/Glitch?

    I've been doing moria for the past week, and finally got to the end and went to trade some tablets for a Level 59 legendary weapon, however it has...

    Started by Joelly011‎, May 20 2013 05:36 PM
    • Replies: 1
    • Views: 127
    May 20 2013 07:12 PM Go to last post
  38. Weird bug / freeze

    Hi all! I hope someone will be able to help me. I first noticed this problem two or three days ago, prior to that I was playing without a hitch...

    Started by Talumaril‎, May 19 2013 04:09 PM
    • Replies: 11
    • Views: 362
    May 20 2013 04:59 PM Go to last post
  39. Exclamation Game Crashing after I switch characters or freezes while character loading

    Been away for close to a year,so have just updated the game had the issue that is said contact customer support so used the work around that required...

    Started by Marita‎, May 19 2013 12:04 PM
    • Replies: 2
    • Views: 230
    May 20 2013 02:26 PM Go to last post

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