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Forum: Windows PC Technical Support

If you have a technical support question related to the Windows PC Client this is the place for it!

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  1. Look here for answers to the most common technical issues. This is frequently updated by the Technical Support team.

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  2. This special page will show you all of the latest posts made by the LOTRO Technical Support team.

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  3. This link will take you directly to the Turbine Knowledge Base, where you'll find information on technical and gameplay issues.

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Title / Thread Starter Replies / Views Last Post By
  1. Launcher won't connect after splash screen

    After splash screen the launcher tries to connect, then retries with no change. I have lotroclient.exe, turbineinvoker.exe, and turbinelauncher.exe...

    Started by Darwald‎, Apr 24 2009 05:50 PM
    • Replies: 13
    • Views: 3,988
    Nov 04 2009 09:49 PM Go to last post
  2. Moving Installation

    I'm trying to move my installation of LoTRO from one external disk ( E: ) to another ( F: ). Everything has been copied over but, even when E: is...

    Started by AngDorje‎, Nov 04 2009 01:32 PM
    • Replies: 2
    • Views: 339
    Nov 04 2009 09:30 PM Go to last post
  3. Clean LOTRO install...

    hi all! don't know whether this belongs in the Tech support forums (fell free to move this wherever appropriate if it doesn't), but here it goes: ...

    Started by rockvoodoo‎, Nov 03 2009 10:09 AM
    • Replies: 4
    • Views: 1,203
    Nov 04 2009 09:25 PM Go to last post
  4. Missing random sounds ingame

    I'm not sure what to do to fix this, its like random sound files are missing or something. I just reinstalled yesterday too. Most of the sounds...

    Started by Jaikers‎, Nov 04 2009 04:28 PM
    • Replies: 0
    • Views: 267
    Nov 04 2009 04:28 PM Go to last post
  5. Launcher / Auto select into world

    Meh...can't remember exactly what the function was called.. But on my system the launcher recently changed....there used to be an option that would...

    Started by Datcha‎, Nov 03 2009 06:11 AM
    • Replies: 2
    • Views: 308
    Nov 04 2009 08:24 AM Go to last post
  6. nVidia GTX 260 crashing

    I hope someone out there can help me. I just bought a new computer last month. A Dell Studio XPS 9000 (yeah I know some of you would say that is...

    Started by Cascadian‎, Nov 02 2009 06:21 PM
    • Replies: 3
    • Views: 1,372
    Nov 04 2009 07:40 AM Go to last post
  7. No sound after turbine's logo

    It's kinda weird since i played yesterday and everything was perfect and now i don't have sound when i'm playing. I started the game and when...

    Started by Bmber‎, Nov 03 2009 02:37 PM
    • Replies: 7
    • Views: 573
    Nov 03 2009 07:37 PM Go to last post
  8. Will this laptop play LOTRO?

    Just a simple question. Here are the specs on the laptop: Windows Vista Home Premium ATI radeon x1250 graphics card AMD athlon 64 x2 dual-core...

    Started by Warbeast21‎, Nov 03 2009 06:20 PM
    • Replies: 1
    • Views: 406
    Nov 03 2009 06:24 PM Go to last post
  9. Can't Play LOTRO Since Win 7

    I upgraded from Vista to Windows 7 a couple of days ago and since then haven't been able to play LOTRO. I have searched the forums and it seems no...

    Started by TrinityDivine‎, Nov 03 2009 10:35 AM
    • Replies: 1
    • Views: 619
    Nov 03 2009 05:12 PM Go to last post
  10. CPU fan ramps up for LOTRO but nothing else...

    OK guys, Im not overly concerned about this but it's a little weird and I figure I should check to make sure it isnt an issue. After 10-15...

    Started by Krulmadden‎, Nov 03 2009 01:29 PM
    • Replies: 1
    • Views: 407
    Nov 03 2009 02:57 PM Go to last post
  11. Game freezing about every 30min

    I just updated my ATI 4870 card with the latest driver and suddenly lotro seems to freeze every 30 min. I can hear ingame sounds but the screen and...

    Started by Faewolf‎, Oct 16 2009 11:10 PM
    • Replies: 6
    • Views: 735
    Nov 03 2009 01:05 PM Go to last post
  12. Question for ATI 9.10 drivers

    Anyone using it, and does it finally fix the damn random freezes on LoTRO? I'm very hesitant to install it as we all know the 9.8 and 9.9 drivers...

    Started by BlooBandaid‎, Oct 23 2009 04:57 AM
    • Replies: 16
    • Views: 1,540
    Nov 03 2009 01:02 PM Go to last post
  13. How big is your lotro Install? ( mines 21GB)

    Ok this question is for!!!! HIGH RESOLUTION INSTALLS ONLY!!! how big are your guys lotro folders? mine is 21 gigs and that seems huge to me, i...

    Started by Laymorah‎, Oct 27 2009 07:29 AM
    • Replies: 11
    • Views: 2,686
    Nov 03 2009 12:51 PM Go to last post
  14. Not Responding

    Everytime i turn in a quest or pick one up my game goes non-responsive. It comes back eventually but it takes forever to turn in, say, the bounty...

    Started by Oznob‎, Oct 24 2009 12:52 AM
    • Replies: 4
    • Views: 965
    Nov 03 2009 11:42 AM Go to last post
  15. Buying a new computer for LOTRO soon...

    Right now I'm playing on a laptop with a 2.1Ghz TurionX2 Rm-72 and Radeon HD3200 video card so the game looks and plays decently (except in old...

    Started by imolnar‎, Nov 02 2009 01:40 PM
    • Replies: 5
    • Views: 452
    Nov 03 2009 10:01 AM Go to last post
  16. Artifacting, Freezing, Black Screen, Nvidia.

    Ill get straight to the point because this is ridiculous. Several hundred posts, with thousands of views. Probably the highest posted topic on...

    Started by steakSMELLER‎, Nov 01 2009 02:39 AM
    • Replies: 8
    • Views: 1,103
    Nov 02 2009 10:23 PM Go to last post
  17. Directx 10 not option on a Dx10-compatible system.

    Hello, I have just upgraded LotRO from the trial account to the full account. Upon completion of the download of the full game, I found that the...

    Started by Fates_Skein‎, Sep 29 2009 10:40 AM
    • Replies: 6
    • Views: 1,825
    Nov 02 2009 09:10 PM Go to last post
  18. Question Video Freezes, while game continues

    I'm sure many others have had this problem, but when I log in everything is fine, then after a few seconds, it freezes. I can still move, and...

    Started by Sethypoopye‎, Nov 02 2009 07:19 PM
    • Replies: 0
    • Views: 328
    Nov 02 2009 07:19 PM Go to last post
  19. client crashes

    Description A problem caused this program to stop interacting with Windows. Problem signature Problem Event Name: AppHangB1 Application...

    Started by Hagia‎, Nov 01 2009 12:55 PM
    • Replies: 4
    • Views: 826
    Nov 02 2009 05:55 PM Go to last post
  20. .net framework missing

    After downloading LOTR on Saturday 10/31 I played the game normally (had a blast BTW). I shut down for the night and tried to log in the next day. At...

    Started by Grockman‎, Nov 02 2009 05:27 PM
    • Replies: 0
    • Views: 558
    Nov 02 2009 05:27 PM Go to last post
  21. game freezes, not responding then crashes

    i upgraded to an HD 4870 recently and reinstalled windows and lotro and everything on a clean format. an issue i've never seen has started to show...

    Started by soazero‎, Oct 24 2009 07:02 PM
    • Replies: 5
    • Views: 1,370
    Nov 02 2009 04:52 PM Go to last post
  22. Does turbine have a technical support hotline?

    please tell me forums isnt the only way to get technical support because i been having a problem for 2 months and no one has helped me so far.

    Started by Ryder004‎, Oct 31 2009 06:09 PM
    • Replies: 12
    • Views: 1,190
    Nov 02 2009 07:02 AM Go to last post
  23. 9600gt 'skipping' during game on any settings, works great on all other games

    i recently upgraded my graphics card from a 7300 LE to a 9600 gt and regardless of what settings i use i cannot get it from skipping/lagging when i...

    Started by Drinkhin‎, Oct 21 2009 05:20 PM
    • Replies: 4
    • Views: 587
    Nov 01 2009 11:21 PM Go to last post
  24. Stuck characters

    My characters are continually getting stuck and I'm getting very frustrated. I was able to get a GM to unstick me yesterday, today he told me to...

    Started by chrisisanangel‎, Nov 01 2009 03:57 PM
    • Replies: 2
    • Views: 313
    Nov 01 2009 05:15 PM Go to last post
  25. Exclamation Troubleshooting LotRO problems: Dos and Don'ts

    DO: Drivers - Update your drivers regularly from the manufacturer's websites. - Make 100% certain your are downloading the driver for your OS....

    Started by DarquePervert‎, Nov 01 2009 07:41 AM
    • Replies: 2
    • Views: 1,072
    Nov 01 2009 02:53 PM Go to last post
  26. Silent crash

    LOTRO ran fine under Vista 64. I've now migrated to Win7 64 (I ran that TurbineRegisterGDF but did NOT reinstall.... yet....) Usually the first...

    Started by Hallowed‎, Nov 01 2009 10:23 AM
    • Replies: 0
    • Views: 528
    Nov 01 2009 10:23 AM Go to last post
  27. Character Lag

    I have a champion and a guardian, both level 60. I play them in the same instances and I have noticed that even with identical settings my guardian...

    Started by Hazdingo‎, Oct 31 2009 02:57 PM
    • Replies: 2
    • Views: 339
    Nov 01 2009 01:22 AM Go to last post
  28. Lotro crashes at Turbine logo screen

    Hey guys, I recently reformatted my computer and to my surprise LOTRO won't load now. After the loading subscription data, character data, etc...

    Started by onlyosiris‎, Oct 31 2009 02:08 PM
    • Replies: 0
    • Views: 263
    Oct 31 2009 02:08 PM Go to last post
  29. Unhappy installed game, cant get to work

    I used to play LotR a long while back and have just came back to it.. Or at least trying to. I installed the standard version, but when I tried to...

    Started by SilentSpiritWolf‎, Oct 27 2009 05:25 PM
    • Replies: 15
    • Views: 1,584
    Oct 31 2009 05:00 AM Go to last post
  30. Launcher stuck

    this has been going on the past month, only reason i havent complained is because i been busy. so far i tried deleting and re-installing...didnt...

    Started by Ryder004‎, Oct 15 2009 11:24 PM
    • Replies: 3
    • Views: 663
    Oct 31 2009 12:35 AM Go to last post
  31. Custom key bindings have vanished

    Did a clean install of Win 7 64 bit, reinstalled LOTRO and everything is great except my custom key bindings have vanished. Can anyone point me...

    Started by FrankO‎, Oct 30 2009 11:42 AM
    • Replies: 3
    • Views: 809
    Oct 30 2009 01:37 PM Go to last post
  32. Connection lost to server/lockout issue

    This problem occasional plagues me causing me to not be able to play any of my characters, sometimes in locks out one or another - in the case of...

    Started by Dyslexicon‎, Oct 13 2009 09:24 PM
    • Replies: 8
    • Views: 808
    Oct 30 2009 01:12 PM Go to last post
  33. Blue screen crashing problem

    Whenever i am in an instance usually at boss or important part(of course). The computer freezes and the sound freezes and repeats. The comp crashes...

    Started by SethFizzle‎, Oct 28 2009 10:33 PM
    • Replies: 4
    • Views: 759
    Oct 30 2009 03:07 AM Go to last post
  34. Thumbs down CTD Only for 1 Character!!

    Very weird bug -- I can't log into my one of my characters, as it produces the following error and crashes me to the desktop. I can log into all of...

    Started by allocate‎, Oct 30 2009 01:47 AM
    • Replies: 1
    • Views: 371
    Oct 30 2009 03:05 AM Go to last post
  35. FPS is horrid

    So, after going to www.canyourunit.com and receiving well above recommended results, I decided to buy the game. However, I get horrible fps lag...

    Started by mrgiles‎, Oct 29 2009 12:26 PM
    • Replies: 2
    • Views: 459
    Oct 29 2009 08:00 PM Go to last post
  36. Launcher Issues

    ***Fixed*** Heya, I just installed LotRO yesterday, haven't gotten to play it yet. Because I can't logon :/. I have the game installed and...

    Started by BooShio‎, Oct 29 2009 03:47 PM
    • Replies: 0
    • Views: 276
    Oct 29 2009 03:47 PM Go to last post
  37. Connect to Lotro from protected wireless.

    I take classes at a local city college, and in order to use the internet, you must log in from the browser before you can access the internet. ...

    Started by pfcfencer1‎, Oct 29 2009 03:24 PM
    • Replies: 0
    • Views: 339
    Oct 29 2009 03:24 PM Go to last post
  38. Can't log in - perpetually trying again countdown

    I think I disabled something I shouldn't have, but can't find what. I've been working on logging in for over an hour now. I just logged in yesterday...

    Started by dalynnrmc‎, Oct 28 2009 10:24 PM
    • Replies: 2
    • Views: 260
    Oct 29 2009 02:17 PM Go to last post
  39. Unhappy Client could not be found

    I ran the launcher then it patches but when i click play it says client could not be found, then I ran the client then it says "The game client was...

    Started by cheezier‎, Oct 29 2009 11:41 AM
    • Replies: 0
    • Views: 479
    Oct 29 2009 11:41 AM Go to last post
  40. Delayed/Frozen Animations

    It's been very puzzling to me, and it's just recently started happening. Frequently my character's animation becomes frozen, yet everything else...

    Started by oasisfan23‎, Oct 28 2009 09:50 PM
    • Replies: 0
    • Views: 403
    Oct 28 2009 09:50 PM Go to last post

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