1. Ankündigung:
    LOTRO Community Guidelines Reminder
    Sapience ‎(Community Manager & Harbinger of Soon)
    Mar 31 2011
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Forum: Windows PC Technical Support

If you have a technical support question related to the Windows PC Client this is the place for it!

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  1. Look here for answers to the most common technical issues. This is frequently updated by the Technical Support team.

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  2. This special page will show you all of the latest posts made by the LOTRO Technical Support team.

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  3. This link will take you directly to the Turbine Knowledge Base, where you'll find information on technical and gameplay issues.

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  1. Question Wichtiges Thema Wichtig: "How-to's": "Voice Chat" - "Improving Video Hitching, Glitching.."

    Edit by Mirthgar: These are the merged "Voice Chat" and "Improving Video Hitching, Glitching, Stuttering" How-To stickies use those links for quick...

    Erstellt von Fernelf, Mar 28 2007 11:16 PM Uhr
    3 Seiten
    1 2 3
    • Antworten: 110
    • Hits: 123.470
    Oct 22 2009 01:29 PM Gehe zum letzten Beitrag
  2. Arrow Wichtiges Thema Wichtig: Classifying a Crash and why the "Send to Microsoft" report is important!

    At one time or another we have all received that annoying popup box that asks if we would like to submit a crash report to Microsoft. If you receive...

    Erstellt von Tiggs, Jul 11 2006 02:46 PM Uhr
    • Antworten: 1
    • Hits: 26.931
    Apr 13 2007 08:15 PM Gehe zum letzten Beitrag
  3. Exclamation Wichtiges Thema Wichtig: Common Technical Issues - (Updated 11/03/2011)

    - Common Technical Issues - Current index of this thread: "Common Technical Issues" - (This article) "Common Patching Issues" - Quick Jump...

    Erstellt von Mirthgar, Feb 13 2009 04:08 PM Uhr
    • Antworten: 5
    • Hits: 250.266
    Apr 06 2011 06:29 PM Gehe zum letzten Beitrag
  4. Exclamation Wichtiges Thema Wichtig: Hardware/Software Compatibility Issue Alerts (Updated 4/6/2011)

    (Remember the thread defaults to sorting descending, oldest to newest, new alerts are in the lower replies) CA (Computer Associates) Internet...

    Erstellt von Mirthgar, Sep 14 2009 12:47 PM Uhr
    • Antworten: 8
    • Hits: 16.965
    Apr 06 2011 05:32 PM Gehe zum letzten Beitrag
  5. Wichtiges Thema Wichtig: High Resolution Client Repair Tool

    Due to changes in how high resolution .dat files are handled in Update 2, players who used the LOTRO Dat Defrag tool on their high resolution...

    Erstellt von Sapience, Mar 24 2011 06:01 PM Uhr
    2 Seiten
    1 2
    • Antworten: 60
    • Hits: 55.777
    Feb 27 2013 04:50 PM Gehe zum letzten Beitrag
  6. Question Wichtiges Thema Wichtig: How to get help on the Tech Forums and how to contact Turbine

    Here is some helpful advice on how to make these forums work for you and to make things easier for us to offer assistance. Before posting use...

    Erstellt von Tiggs, Jan 16 2007 02:34 PM Uhr
    • Antworten: 1
    • Hits: 44.983
    May 29 2007 06:09 PM Gehe zum letzten Beitrag
  7. Question Wichtiges Thema Wichtig: Installing .Net 1.1 via "Slipstream"

    IMPORTANT: These steps are not supported, but detail how to "Slipstream" the installation of Microsoft .Net Framework 1.1 and the .Net 1.1 "Service...

    Erstellt von Sporati, Mar 16 2010 04:11 PM Uhr
    3 Seiten
    1 2 3
    • Antworten: 104
    • Hits: 45.961
    May 03 2012 11:37 PM Gehe zum letzten Beitrag
  8. Post Wichtiges Thema Wichtig: LOTRO and Windows 8 Release Preview (Stopped on 'examine' stage on launcher)

    Windows 8 Release Preview it should be stressed is not supported, this thread is simply a reference for anyone playing the game on it that is...

    Erstellt von Mirthgar, Sep 10 2012 02:38 PM Uhr
    • Antworten: 0
    • Hits: 2.699
    Sep 10 2012 02:38 PM Gehe zum letzten Beitrag
  9. Exclamation Wichtiges Thema Wichtig: Network and Game Connection Troubleshooting - Updated 8/12/2010

    These are the combined "Network Troubleshooting" and "Connection Issue Troubleshooting" stickies, use those links for quick navigation. This post...

    Erstellt von Altumus, Dec 10 2007 06:06 PM Uhr
    • Antworten: 1
    • Hits: 81.072
    Jun 04 2009 05:53 PM Gehe zum letzten Beitrag
  10. Arrow Wichtiges Thema Wichtig: Online System Requirements Tool

    There is a pretty nifty online testing tool that will show you if your machine is "up to snuff" for LOTRO. Follow these easy steps: Visit System...

    Erstellt von Diedre, Mar 28 2007 10:24 PM Uhr
    4 Seiten
    1 2 3 4
    • Antworten: 131
    • Hits: 100.727
    Oct 14 2012 10:36 AM Gehe zum letzten Beitrag
  11. Question Wichtiges Thema Wichtig: Pando Media Booster FAQ and info -Updated 9/17/2010

    The downloaded installation here (also see the installing knowledge base article here) uses "Pando Media Booster" to download the installation files...

    Erstellt von Mirthgar, Sep 09 2009 02:31 PM Uhr
    • Antworten: 1
    • Hits: 142.185
    Sep 17 2010 12:11 PM Gehe zum letzten Beitrag
  12. Exclamation Wichtiges Thema Wichtig: Stuck on Examine stage of updating post 10/15 Updated

    All, we believe the launcher on your system may have been interrupted at a key part of patching the games dat files. We hope to have a resolution to...

    Erstellt von Mirthgar, Oct 18 2012 06:07 PM Uhr
    • Antworten: 0
    • Hits: 9.907
    Oct 18 2012 06:07 PM Gehe zum letzten Beitrag
  13. Smile Wichtiges Thema Wichtig: Welcome to Middle-Earth! - Please Read This First!

    Hi Folks, Welcome to Middle-Earth and The Lord of the Rings Online! So I wanted to make a consolidated sticky with some general info, common...

    Erstellt von Mirthgar, Sep 10 2010 11:20 AM Uhr
    • Antworten: 1
    • Hits: 4.151
    Nov 03 2011 05:59 PM Gehe zum letzten Beitrag
  14. Exclamation Wichtiges Thema Wichtig: Windows 7 and LOTRO Compatibility

    With today’s release of Windows 7 we know many of our players are considering upgrading, and are wondering about software compatibility. Our...

    Erstellt von Sapience, Oct 22 2009 12:54 PM Uhr
    14 Seiten
    1 2 3 4 5 6 7 ... 14
    • Antworten: 529
    • Hits: 195.103
    Mar 23 2013 01:04 PM Gehe zum letzten Beitrag
Titel / Autor Antworten / Hits Letzter Beitrag von
  1. ! General Error ((when I target people.))

    I keep on getting this message “!General Error” when I target other players...any idea why?

    Erstellt von CountHossula, Apr 24 2010 07:54 PM Uhr
    • Antworten: 1
    • Hits: 436
    Apr 26 2010 12:25 PM Gehe zum letzten Beitrag
  2. Unhappy !HELP !''Getting Data Centres''!HELP!

    I Got lord of the rings shadows of angmar a while ago downloaded it played it but then uninstalled it now when I installed it and I click play I get...

    Erstellt von arshjot, Nov 04 2010 04:55 PM Uhr
    • Antworten: 11
    • Hits: 913
    Nov 09 2010 04:19 PM Gehe zum letzten Beitrag
  3. &&&&&& Graphics Card

    I updated my really &&&&&& graphics card to play Baldur's Gate enhanced edition and now it won't let me play fullscreen. Its an intel HD Graphics...

    Erstellt von Fabled_Tales, Jan 07 2013 01:22 PM Uhr
    • Antworten: 2
    • Hits: 289
    Jan 07 2013 06:33 PM Gehe zum letzten Beitrag
  4. >>An update error occured.<<

    Here is my situation. I started playing due to a steam feature. I played quite a few hours until lv29 with no problems at all. Then one day I just...

    Erstellt von Zacctal, Jun 26 2012 09:57 AM Uhr
    • Antworten: 0
    • Hits: 308
    Jun 26 2012 09:57 AM Gehe zum letzten Beitrag
  5. <30fps in sli? =(

    Have 2 580s, 2600k and 8gb ram, and 2 ssd drives, os/games. I went through the one thread, but there was no nvidia xml, so did the program settings...

    Erstellt von abcd, Aug 23 2011 09:18 PM Uhr
    • Antworten: 5
    • Hits: 676
    Aug 24 2011 12:31 PM Gehe zum letzten Beitrag
  6. <string table error; table DID (0)

    Hello, I’m receiving an error in my vital bars. <string table error; table DID (0) This is only happening to one character and disallowing me...

    Erstellt von defiantkross, Dec 26 2012 04:57 PM Uhr
    • Antworten: 5
    • Hits: 1.405
    Jan 03 2013 10:59 AM Gehe zum letzten Beitrag
  7. <string table error; tableDID

    Not sure where to put this. I typed /bug as always and got the forums instead and I am not sure where this would go. I am doing some of the new...

    Erstellt von HeyDoMerryDew, Nov 30 2010 01:39 AM Uhr
    • Antworten: 3
    • Hits: 910
    Dec 29 2010 08:27 PM Gehe zum letzten Beitrag
  8. Unhappy " Turbine Launcher has Stopped Working "message ?? =(

    HI, ok i had this same problem with trying to update lotro, and gettting " turbine launcher has stopped working " came to forums and read about the...

    Erstellt von TuityFruity, Apr 30 2013 09:45 AM Uhr
    • Antworten: 3
    • Hits: 264
    May 07 2013 05:28 PM Gehe zum letzten Beitrag
  9. ", hexadecimal value 0x1f error

    When i load the game, the launchers shows the following: Getting Data Centers Then immediately reports this message: ", hexadecimal value...

    Erstellt von ImaDecoy, Jan 18 2010 05:57 PM Uhr
    • Antworten: 5
    • Hits: 1.446
    Apr 01 2010 02:18 AM Gehe zum letzten Beitrag
  10. "A" key stops responding when "CTRL" modifier key is used...

    As per title if I press and hold the CTRL key down the A key stops responding. The CTRL key has to be pressed down before the A key is pressed. ...

    Erstellt von feisters, Apr 21 2009 01:04 AM Uhr
    • Antworten: 5
    • Hits: 399
    Apr 21 2009 08:52 PM Gehe zum letzten Beitrag
  11. "An error occurred trying to access the billing system. Please try again."

    I began getting this launcher error at 10:45 AM Eastern Time on Tuesday, March 9. Edit: After several minutes of retrying, the launcher is...

    Erstellt von Fredelas, Mar 09 2010 10:52 AM Uhr
    • Antworten: 1
    • Hits: 499
    Mar 09 2010 10:56 AM Gehe zum letzten Beitrag
  12. "An update error occured:"

    My launcher says: "Files: Done!" but it is still stuck. In the status bar it says "Connecting to server", and then "Check product". It ...

    Erstellt von bastiat1, May 13 2013 01:29 PM Uhr
    • Antworten: 12
    • Hits: 1.079
    May 13 2013 02:42 PM Gehe zum letzten Beitrag
  13. "An update error occurred" - Update 6

    I'm getting the following message after attempting to patch Update 6: "An update error occurred: Unable to decrypt and de-serialize the data...

    Erstellt von Hithlinel_EU, Mar 12 2012 03:08 PM Uhr
    • Antworten: 4
    • Hits: 2.062
    Dec 06 2012 10:58 AM Gehe zum letzten Beitrag
  14. "Application unable to start correctly (Oxc000007b)

    Click ok to close the application." This happens at launch. Am on a 64 bit Windows 7 new computer. It took 8 attempts to download the programme...

    Erstellt von Heathwalker, Feb 06 2010 11:52 AM Uhr
    • Antworten: 6
    • Hits: 6.153
    Feb 08 2010 12:13 PM Gehe zum letzten Beitrag
  15. "Black Screen" within first five minutes of play

    Greetings All ! My old PC kept freezing last week, so I'm now up-and-running on a newly-built machine. Now, when I play LOTRO, I can play...

    Erstellt von DangerDave, Nov 23 2009 05:48 PM Uhr
    • Antworten: 10
    • Hits: 1.564
    Nov 24 2009 07:12 PM Gehe zum letzten Beitrag
  16. Exclamation "Can't open the data files."

    I recently got a new laptop, and finally got round to downloading LoTRO onto it. I don't know if the installation process went smoothly because...

    Erstellt von Danfel, Jan 31 2012 07:00 PM Uhr
    • Antworten: 1
    • Hits: 385
    Jan 31 2012 09:03 PM Gehe zum letzten Beitrag
  17. Exclamation "Chat server is unavailable" message PLZ HELP!

    about 2 1/2 months ago, i started up the game, logged on, etc. but when my character came up and i started playing, there was a message in my chat...

    Erstellt von tarticon20, Feb 03 2009 04:32 PM Uhr
    • Antworten: 14
    • Hits: 1.918
    Oct 28 2012 06:55 AM Gehe zum letzten Beitrag
  18. "Conection to the server has been lost"

    "Conection to the chat server has been lost "Conection to the chat server has been reestablished" I get this after entering lotro.. after about...

    Erstellt von Wheron, Jul 21 2012 12:00 AM Uhr
    • Antworten: 0
    • Hits: 301
    Jul 21 2012 12:00 AM Gehe zum letzten Beitrag
  19. "ConfineFullScreenMouseCur sor" won't let me reselect the game window

    In my extremely brief stint with WoW I came to really enjoy one feature of the game - that I could play windowed yet the game would take up the full...

    Erstellt von ThePhobos, May 22 2010 05:52 PM Uhr
    • Antworten: 0
    • Hits: 266
    May 22 2010 05:52 PM Gehe zum letzten Beitrag
  20. "Connection faild: There was an error with this connection"

    So, when I try to connect to a server, I get the message "Connection faild: There was an error with this connection" on a black screen and a button...

    Erstellt von the3rdgray, Aug 31 2009 03:07 PM Uhr
    • Antworten: 1
    • Hits: 316
    Sep 01 2009 02:16 AM Gehe zum letzten Beitrag
  21. "Connection failed : There was an error with this connection."

    Hello, Can someone help me with my problem? I'm playing lotro for about 5 months now, had some problems with the game but they always got fixed....

    Erstellt von Rakvald, Oct 02 2011 03:35 PM Uhr
    • Antworten: 3
    • Hits: 292
    Oct 11 2011 06:24 AM Gehe zum letzten Beitrag
  22. Angry "Connection Failed"

    Have for the last 20 hours been trying to log on to the game. After launch i get Searching for logon server, does 20 tries and no go 15 times over...

    Erstellt von Khraagkh, Jul 03 2010 09:32 AM Uhr
    • Antworten: 0
    • Hits: 476
    Jul 03 2010 09:32 AM Gehe zum letzten Beitrag
  23. Question "Connection to the Server has been lost" on my account and pc only.

    Hello, I have run into a strange problem while playing lotro today. My wife and I were just doing some Hytbold daily quests when suddenly I was...

    Erstellt von DeLaNoue, Feb 07 2013 02:33 PM Uhr
    • Antworten: 9
    • Hits: 485
    Feb 08 2013 09:51 AM Gehe zum letzten Beitrag
  24. "Contact Customer Support"

    I tried to log on today and got a huge error popup. It started with an UnauthorizedAccessException: Access to the path "...Launcher\News.html" is...

    Erstellt von LadyElvan, Sep 28 2011 02:28 PM Uhr
    • Antworten: 5
    • Hits: 633
    Oct 03 2011 04:58 AM Gehe zum letzten Beitrag
  25. "Could not initialize Direct3D"

    It also claims I don't have DirectX 9.0c. I do, though >< It was working for me this morning, so I don't get what happened? I D/Ced this morning and...

    Erstellt von AgistRoe, Jul 27 2012 07:31 PM Uhr
    • Antworten: 1
    • Hits: 418
    Jul 28 2012 05:09 AM Gehe zum letzten Beitrag
  26. "Couldn't Initialize Crypto API"

    What do I do now? I have tried changing something from true to false and relaunched and it did nothing. Anything y'all can suggest would be...

    Erstellt von Reils3716, Mar 10 2009 11:15 PM Uhr
    • Antworten: 14
    • Hits: 3.205
    Sep 10 2009 10:59 AM Gehe zum letzten Beitrag
  27. "Detect Optimal Settings" causes instant crash.

    I can set any individual Graphics setting I want, but if I click "Detect Optimal Settings" the game instantly crashes. I have no issues running...

    Erstellt von thric3r, Jul 16 2010 12:07 AM Uhr
    • Antworten: 3
    • Hits: 909
    Oct 08 2010 03:28 AM Gehe zum letzten Beitrag
  28. "Display driver has stopped responding..."

    I Googled this and got a ton of links that suggest this has been happening for at least a couple of years. Has /no one/ figured out what the...

    Erstellt von GoldrushSE, Jan 23 2010 09:21 PM Uhr
    • Antworten: 23
    • Hits: 4.230
    May 03 2010 09:44 PM Gehe zum letzten Beitrag
  29. "Do not have current version of client installed"

    My friend is trying to install LOTRO. He succeeded after many tries but now when he attempts to log in, it says "Connection failed, do not have...

    Erstellt von CtrlAltElite, Jun 21 2009 04:19 PM Uhr
    • Antworten: 1
    • Hits: 671
    Jun 22 2009 02:14 AM Gehe zum letzten Beitrag
  30. "Done, but with errors on page"

    have been having problems since webpage was updated today, im using IE 8. Page will sit there loading and sometimes seems to time out and get...

    Erstellt von Khumak, Sep 08 2010 09:20 PM Uhr
    • Antworten: 0
    • Hits: 186
    Sep 08 2010 09:20 PM Gehe zum letzten Beitrag
  31. "Done, but with errors on page"

    have been having problems since webpage was updated today, im using IE 8. Page will sit there loading and sometimes seems to time out and get...

    Erstellt von Khumak, Sep 08 2010 09:21 PM Uhr
    • Antworten: 0
    • Hits: 215
    Sep 08 2010 09:21 PM Gehe zum letzten Beitrag
  32. "Downloading Microsoft directx 9.0 2009.8 redistributable"

    the microsoft direct x9.0 will not load on my computer. i have direct x10 n my laptop. any help?

    Erstellt von Bojangles380, Mar 28 2011 01:06 PM Uhr
    • Antworten: 1
    • Hits: 1.369
    Mar 28 2011 07:09 PM Gehe zum letzten Beitrag
  33. "Examine Game Data" Issue!

    Hello fellow player, Recently i've tried to get LoTRo working on my Windows 7 PC. Untill now i've been unsuccessfull, though i have NO clue...

    Erstellt von decypher, Dec 12 2012 06:35 PM Uhr
    • Antworten: 1
    • Hits: 187
    Dec 13 2012 07:26 AM Gehe zum letzten Beitrag
  34. "Failed to launch client"

    After today's update I can't log in to the game anymore. I get this message after pressing "Log in": "Failed to read authentication response " ...

    Erstellt von Brethwyn_EU, May 16 2013 07:24 AM Uhr
    • Antworten: 9
    • Hits: 578
    May 16 2013 08:41 AM Gehe zum letzten Beitrag
  35. "false launching"

    Sometimes when I launch lotro, it will ask me for my password and server as usual. Everything seems normal. But that's it. It just goes away. It...

    Erstellt von PenguinNinja, Jun 25 2010 11:50 AM Uhr
    • Antworten: 1
    • Hits: 378
    Jun 25 2010 01:30 PM Gehe zum letzten Beitrag
  36. "File (lotroclient.exe) not found"

    Hi all, This is very frustrating. Ive been playing for about 6 months, lifetime memeber, have Som etc. Played earlier today, Weds 12/30,...

    Erstellt von Askyn, Dec 31 2009 02:41 AM Uhr
    • Antworten: 3
    • Hits: 1.341
    Jan 01 2010 04:27 PM Gehe zum letzten Beitrag
  37. "Game client not found" error after choosing world

    Hello, all. I did a search on the forums and did find mention of this issue, but it was from back in November and I'm hoping there is more...

    Erstellt von Thornglen, Mar 08 2009 01:00 PM Uhr
    • Antworten: 3
    • Hits: 1.563
    Mar 10 2009 01:42 PM Gehe zum letzten Beitrag
  38. "game definition file & patch wrapper registration" lotro/ddo

    Hello, all. This seems to have been a question in the past and I did not see that there were any answers for it, but maybe someone knows what can be...

    Erstellt von Thornglen, Mar 05 2012 12:55 AM Uhr
    • Antworten: 3
    • Hits: 866
    Mar 07 2012 03:09 PM Gehe zum letzten Beitrag
  39. Exclamation "Game Error [205]" Please help!!!

    Ok ive installed the game and the install whent fine...so i try to open the game and it wont even open... so i try some stuff on the site and it said...

    Erstellt von doogleburg08, Dec 15 2009 02:15 AM Uhr
    • Antworten: 0
    • Hits: 459
    Dec 15 2009 02:15 AM Gehe zum letzten Beitrag
  40. "Getting Remote Configuration" error

    When I launch LOTRO the game gets stuck every time at "getting remote configuration". Game does infinite retries but always gets stuck here. I have...

    Erstellt von Alkarcalimo, May 28 2011 01:59 AM Uhr
    • Antworten: 7
    • Hits: 812
    May 28 2011 08:42 AM Gehe zum letzten Beitrag

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