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Forum: Windows PC Technical Support

If you have a technical support question related to the Windows PC Client this is the place for it!

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Common Technical Issues

Look here for answers to the most common technical issues. This is frequently updated by the Technical Support team.

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Technical Support Tracker

This special page will show you all of the latest posts made by the LOTRO Technical Support team.

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Knowledge Base

This link will take you directly to the Turbine Knowledge Base, where you'll find information on technical and gameplay issues.

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Sticky: "How-to's": "Voice Chat" - "Improving Video Hitching, Glitching.."

Edit by Mirthgar: These are the merged "Voice Chat" and "Improving Video Hitching, Glitching, Stuttering" How-To stickies use those links for quick...

Started by Fernelf‎, Mar 28 2007 11:16 PM

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1 2 3
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Oct 22 2009 01:29 PM
Sticky: Classifying a Crash and why the "Send to Microsoft" report is important!

At one time or another we have all received that annoying popup box that asks if we would like to submit a crash report to Microsoft. If you receive...

Started by Tiggs‎, Jul 11 2006 02:46 PM
- Replies: 1
- Views: 26,911
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Apr 13 2007 08:15 PM
Sticky: Common Technical Issues - (Updated 11/03/2011)

- Common Technical Issues - Current index of this thread: "Common Technical Issues" - (This article) "Common Patching Issues" - Quick Jump...

Started by Mirthgar‎, Feb 13 2009 04:08 PM
- Replies: 5
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Apr 06 2011 06:29 PM
Sticky: Hardware/Software Compatibility Issue Alerts (Updated 4/6/2011)

(Remember the thread defaults to sorting descending, oldest to newest, new alerts are in the lower replies) CA (Computer Associates) Internet...

Started by Mirthgar‎, Sep 14 2009 12:47 PM
- Replies: 8
- Views: 16,938
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Apr 06 2011 05:32 PM
Sticky: High Resolution Client Repair Tool

Due to changes in how high resolution .dat files are handled in Update 2, players who used the LOTRO Dat Defrag tool on their high resolution...

Started by Sapience‎, Mar 24 2011 06:01 PM

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Feb 27 2013 04:50 PM
Sticky: How to get help on the Tech Forums and how to contact Turbine

Here is some helpful advice on how to make these forums work for you and to make things easier for us to offer assistance. Before posting use...

Started by Tiggs‎, Jan 16 2007 02:34 PM
- Replies: 1
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May 29 2007 06:09 PM
Sticky: Installing .Net 1.1 via "Slipstream"

IMPORTANT: These steps are not supported, but detail how to "Slipstream" the installation of Microsoft .Net Framework 1.1 and the .Net 1.1 "Service...

Started by Sporati‎, Mar 16 2010 04:11 PM

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- Replies: 104
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May 03 2012 11:37 PM
Sticky: LOTRO and Windows 8 Release Preview (Stopped on 'examine' stage on launcher)

Windows 8 Release Preview it should be stressed is not supported, this thread is simply a reference for anyone playing the game on it that is...

Started by Mirthgar‎, Sep 10 2012 02:38 PM
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Sep 10 2012 02:38 PM
Sticky: Network and Game Connection Troubleshooting - Updated 8/12/2010

These are the combined "Network Troubleshooting" and "Connection Issue Troubleshooting" stickies, use those links for quick navigation. This post...

Started by Altumus‎, Dec 10 2007 06:06 PM
- Replies: 1
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Jun 04 2009 05:53 PM
Sticky: Online System Requirements Tool

There is a pretty nifty online testing tool that will show you if your machine is "up to snuff" for LOTRO. Follow these easy steps: Visit System...

Started by Diedre‎, Mar 28 2007 10:24 PM

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Oct 14 2012 10:36 AM
Sticky: Pando Media Booster FAQ and info -Updated 9/17/2010

The downloaded installation here (also see the installing knowledge base article here) uses "Pando Media Booster" to download the installation files...

Started by Mirthgar‎, Sep 09 2009 02:31 PM
- Replies: 1
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Sep 17 2010 12:11 PM
Sticky: Stuck on Examine stage of updating post 10/15 Updated

All, we believe the launcher on your system may have been interrupted at a key part of patching the games dat files. We hope to have a resolution to...

Started by Mirthgar‎, Oct 18 2012 06:07 PM
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Oct 18 2012 06:07 PM
Sticky: Welcome to Middle-Earth! - Please Read This First!

Hi Folks, Welcome to Middle-Earth and The Lord of the Rings Online! So I wanted to make a consolidated sticky with some general info, common...

Started by Mirthgar‎, Sep 10 2010 11:20 AM
- Replies: 1
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Nov 03 2011 05:59 PM
Sticky: Windows 7 and LOTRO Compatibility

With today’s release of Windows 7 we know many of our players are considering upgrading, and are wondering about software compatibility. Our...

Started by Sapience‎, Oct 22 2009 12:54 PM

14 Pages •

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Mar 23 2013 01:04 PM

Title / Thread Starter Replies / Views Last Post By

! General Error ((when I target people.))

I keep on getting this message “!General Error” when I target other players...any idea why?

Started by CountHossula‎, Apr 24 2010 07:54 PM
- Replies: 1
- Views: 435
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Apr 26 2010 12:25 PM
!HELP !''Getting Data Centres''!HELP!

I Got lord of the rings shadows of angmar a while ago downloaded it played it but then uninstalled it now when I installed it and I click play I get...

Started by arshjot‎, Nov 04 2010 04:55 PM
- Replies: 11
- Views: 913
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Nov 09 2010 04:19 PM
&&&&&& Graphics Card

I updated my really &&&&&& graphics card to play Baldur's Gate enhanced edition and now it won't let me play fullscreen. Its an intel HD Graphics...

Started by Fabled_Tales‎, Jan 07 2013 01:22 PM
- Replies: 2
- Views: 287
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Jan 07 2013 06:33 PM
>>An update error occured.<<

Here is my situation. I started playing due to a steam feature. I played quite a few hours until lv29 with no problems at all. Then one day I just...

Started by Zacctal‎, Jun 26 2012 09:57 AM
- Replies: 0
- Views: 308
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Jun 26 2012 09:57 AM
<30fps in sli? =(

Have 2 580s, 2600k and 8gb ram, and 2 ssd drives, os/games. I went through the one thread, but there was no nvidia xml, so did the program settings...

Started by abcd‎, Aug 23 2011 09:18 PM
- Replies: 5
- Views: 674
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Aug 24 2011 12:31 PM
<string table error; table DID (0)

Hello, I’m receiving an error in my vital bars. <string table error; table DID (0) This is only happening to one character and disallowing me...

Started by defiantkross‎, Dec 26 2012 04:57 PM
- Replies: 5
- Views: 1,402
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Jan 03 2013 10:59 AM
<string table error; tableDID

Not sure where to put this. I typed /bug as always and got the forums instead and I am not sure where this would go. I am doing some of the new...

Started by HeyDoMerryDew‎, Nov 30 2010 01:39 AM
- Replies: 3
- Views: 905
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Dec 29 2010 08:27 PM
" Turbine Launcher has Stopped Working "message ?? =(

HI, ok i had this same problem with trying to update lotro, and gettting " turbine launcher has stopped working " came to forums and read about the...

Started by TuityFruity‎, Apr 30 2013 09:45 AM
- Replies: 3
- Views: 248
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May 07 2013 05:28 PM
", hexadecimal value 0x1f error

When i load the game, the launchers shows the following: Getting Data Centers Then immediately reports this message: ", hexadecimal value...

Started by ImaDecoy‎, Jan 18 2010 05:57 PM
- Replies: 5
- Views: 1,442
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Apr 01 2010 02:18 AM
"A" key stops responding when "CTRL" modifier key is used...

As per title if I press and hold the CTRL key down the A key stops responding. The CTRL key has to be pressed down before the A key is pressed. ...

Started by feisters‎, Apr 21 2009 01:04 AM
- Replies: 5
- Views: 398
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Apr 21 2009 08:52 PM
"An error occurred trying to access the billing system. Please try again."

I began getting this launcher error at 10:45 AM Eastern Time on Tuesday, March 9. Edit: After several minutes of retrying, the launcher is...

Started by Fredelas‎, Mar 09 2010 10:52 AM
- Replies: 1
- Views: 492
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Mar 09 2010 10:56 AM
"An update error occured:"

My launcher says: "Files: Done!" but it is still stuck. In the status bar it says "Connecting to server", and then "Check product". It ...

Started by bastiat1‎, May 13 2013 01:29 PM
- Replies: 12
- Views: 1,074
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May 13 2013 02:42 PM
"An update error occurred" - Update 6

I'm getting the following message after attempting to patch Update 6: "An update error occurred: Unable to decrypt and de-serialize the data...

Started by Hithlinel_EU‎, Mar 12 2012 03:08 PM
- Replies: 4
- Views: 2,059
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Dec 06 2012 10:58 AM
"Application unable to start correctly (Oxc000007b)

Click ok to close the application." This happens at launch. Am on a 64 bit Windows 7 new computer. It took 8 attempts to download the programme...

Started by Heathwalker‎, Feb 06 2010 11:52 AM
- Replies: 6
- Views: 6,124
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Feb 08 2010 12:13 PM
"Black Screen" within first five minutes of play

Greetings All ! My old PC kept freezing last week, so I'm now up-and-running on a newly-built machine. Now, when I play LOTRO, I can play...

Started by DangerDave‎, Nov 23 2009 05:48 PM
- Replies: 10
- Views: 1,562
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Nov 24 2009 07:12 PM
"Can't open the data files."

I recently got a new laptop, and finally got round to downloading LoTRO onto it. I don't know if the installation process went smoothly because...

Started by Danfel‎, Jan 31 2012 07:00 PM
- Replies: 1
- Views: 385
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Jan 31 2012 09:03 PM
"Chat server is unavailable" message PLZ HELP!

about 2 1/2 months ago, i started up the game, logged on, etc. but when my character came up and i started playing, there was a message in my chat...

Started by tarticon20‎, Feb 03 2009 04:32 PM
- Replies: 14
- Views: 1,916
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Oct 28 2012 06:55 AM
"Conection to the server has been lost"

"Conection to the chat server has been lost "Conection to the chat server has been reestablished" I get this after entering lotro.. after about...

Started by Wheron‎, Jul 21 2012 12:00 AM
- Replies: 0
- Views: 301
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Jul 21 2012 12:00 AM
"ConfineFullScreenMouseCur sor" won't let me reselect the game window

In my extremely brief stint with WoW I came to really enjoy one feature of the game - that I could play windowed yet the game would take up the full...

Started by ThePhobos‎, May 22 2010 05:52 PM
- Replies: 0
- Views: 266
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May 22 2010 05:52 PM
"Connection faild: There was an error with this connection"

So, when I try to connect to a server, I get the message "Connection faild: There was an error with this connection" on a black screen and a button...

Started by the3rdgray‎, Aug 31 2009 03:07 PM
- Replies: 1
- Views: 316
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Sep 01 2009 02:16 AM
"Connection failed : There was an error with this connection."

Hello, Can someone help me with my problem? I'm playing lotro for about 5 months now, had some problems with the game but they always got fixed....

Started by Rakvald‎, Oct 02 2011 03:35 PM
- Replies: 3
- Views: 292
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Oct 11 2011 06:24 AM
"Connection Failed"

Have for the last 20 hours been trying to log on to the game. After launch i get Searching for logon server, does 20 tries and no go 15 times over...

Started by Khraagkh‎, Jul 03 2010 09:32 AM
- Replies: 0
- Views: 473
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Jul 03 2010 09:32 AM
"Connection to the Server has been lost" on my account and pc only.

Hello, I have run into a strange problem while playing lotro today. My wife and I were just doing some Hytbold daily quests when suddenly I was...

Started by DeLaNoue‎, Feb 07 2013 02:33 PM
- Replies: 9
- Views: 481
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Feb 08 2013 09:51 AM
"Contact Customer Support"

I tried to log on today and got a huge error popup. It started with an UnauthorizedAccessException: Access to the path "...Launcher\News.html" is...

Started by LadyElvan‎, Sep 28 2011 02:28 PM
- Replies: 5
- Views: 630
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Oct 03 2011 04:58 AM
"Could not initialize Direct3D"

It also claims I don't have DirectX 9.0c. I do, though >< It was working for me this morning, so I don't get what happened? I D/Ced this morning and...

Started by AgistRoe‎, Jul 27 2012 07:31 PM
- Replies: 1
- Views: 417
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Jul 28 2012 05:09 AM
"Couldn't Initialize Crypto API"

What do I do now? I have tried changing something from true to false and relaunched and it did nothing. Anything y'all can suggest would be...

Started by Reils3716‎, Mar 10 2009 11:15 PM
- Replies: 14
- Views: 3,202
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Sep 10 2009 10:59 AM
"Detect Optimal Settings" causes instant crash.

I can set any individual Graphics setting I want, but if I click "Detect Optimal Settings" the game instantly crashes. I have no issues running...

Started by thric3r‎, Jul 16 2010 12:07 AM
- Replies: 3
- Views: 908
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Oct 08 2010 03:28 AM
"Display driver has stopped responding..."

I Googled this and got a ton of links that suggest this has been happening for at least a couple of years. Has /no one/ figured out what the...

Started by GoldrushSE‎, Jan 23 2010 09:21 PM
- Replies: 23
- Views: 4,221
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May 03 2010 09:44 PM
"Do not have current version of client installed"

My friend is trying to install LOTRO. He succeeded after many tries but now when he attempts to log in, it says "Connection failed, do not have...

Started by CtrlAltElite‎, Jun 21 2009 04:19 PM
- Replies: 1
- Views: 670
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Jun 22 2009 02:14 AM
"Done, but with errors on page"

have been having problems since webpage was updated today, im using IE 8. Page will sit there loading and sometimes seems to time out and get...

Started by Khumak‎, Sep 08 2010 09:20 PM
- Replies: 0
- Views: 186
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Sep 08 2010 09:20 PM
"Done, but with errors on page"

have been having problems since webpage was updated today, im using IE 8. Page will sit there loading and sometimes seems to time out and get...

Started by Khumak‎, Sep 08 2010 09:21 PM
- Replies: 0
- Views: 215
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Sep 08 2010 09:21 PM
"Downloading Microsoft directx 9.0 2009.8 redistributable"

the microsoft direct x9.0 will not load on my computer. i have direct x10 n my laptop. any help?

Started by Bojangles380‎, Mar 28 2011 01:06 PM
- Replies: 1
- Views: 1,364
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Mar 28 2011 07:09 PM
"Examine Game Data" Issue!

Hello fellow player, Recently i've tried to get LoTRo working on my Windows 7 PC. Untill now i've been unsuccessfull, though i have NO clue...

Started by decypher‎, Dec 12 2012 06:35 PM
- Replies: 1
- Views: 185
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Dec 13 2012 07:26 AM
"Failed to launch client"

After today's update I can't log in to the game anymore. I get this message after pressing "Log in": "Failed to read authentication response " ...

Started by Brethwyn_EU‎, May 16 2013 07:24 AM
- Replies: 9
- Views: 522
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May 16 2013 08:41 AM
"false launching"

Sometimes when I launch lotro, it will ask me for my password and server as usual. Everything seems normal. But that's it. It just goes away. It...

Started by PenguinNinja‎, Jun 25 2010 11:50 AM
- Replies: 1
- Views: 370
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Jun 25 2010 01:30 PM
"File (lotroclient.exe) not found"

Hi all, This is very frustrating. Ive been playing for about 6 months, lifetime memeber, have Som etc. Played earlier today, Weds 12/30,...

Started by Askyn‎, Dec 31 2009 02:41 AM
- Replies: 3
- Views: 1,336
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Jan 01 2010 04:27 PM
"Game client not found" error after choosing world

Hello, all. I did a search on the forums and did find mention of this issue, but it was from back in November and I'm hoping there is more...

Started by Thornglen‎, Mar 08 2009 01:00 PM
- Replies: 3
- Views: 1,562
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Mar 10 2009 01:42 PM
"game definition file & patch wrapper registration" lotro/ddo

Hello, all. This seems to have been a question in the past and I did not see that there were any answers for it, but maybe someone knows what can be...

Started by Thornglen‎, Mar 05 2012 12:55 AM
- Replies: 3
- Views: 862
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Mar 07 2012 03:09 PM
"Game Error [205]" Please help!!!

Ok ive installed the game and the install whent fine...so i try to open the game and it wont even open... so i try some stuff on the site and it said...

Started by doogleburg08‎, Dec 15 2009 02:15 AM
- Replies: 0
- Views: 459
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Dec 15 2009 02:15 AM
"Getting Remote Configuration" error

When I launch LOTRO the game gets stuck every time at "getting remote configuration". Game does infinite retries but always gets stuck here. I have...

Started by Alkarcalimo‎, May 28 2011 01:59 AM
- Replies: 7
- Views: 810
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May 28 2011 08:42 AM