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Forum: Windows PC Technical Support

If you have a technical support question related to the Windows PC Client this is the place for it!

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  1. Look here for answers to the most common technical issues. This is frequently updated by the Technical Support team.

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  2. This special page will show you all of the latest posts made by the LOTRO Technical Support team.

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  3. This link will take you directly to the Turbine Knowledge Base, where you'll find information on technical and gameplay issues.

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  1. Exclamation Sticky Thread Sticky: Windows 7 and LOTRO Compatibility

    With today’s release of Windows 7 we know many of our players are considering upgrading, and are wondering about software compatibility. Our...

    Started by Sapience‎, Oct 22 2009 12:54 PM
    14 Pages
    1 2 3 4 5 6 7 ... 14
    • Replies: 529
    • Views: 193,690
    Mar 23 2013 01:04 PM Go to last post
  2. Sticky Thread Sticky: High Resolution Client Repair Tool

    Due to changes in how high resolution .dat files are handled in Update 2, players who used the LOTRO Dat Defrag tool on their high resolution...

    Started by Sapience‎, Mar 24 2011 06:01 PM
    2 Pages
    1 2
    • Replies: 60
    • Views: 55,443
    Feb 27 2013 04:50 PM Go to last post
  3. Exclamation Sticky Thread Sticky: Stuck on Examine stage of updating post 10/15 Updated

    All, we believe the launcher on your system may have been interrupted at a key part of patching the games dat files. We hope to have a resolution to...

    Started by Mirthgar‎, Oct 18 2012 06:07 PM
    • Replies: 0
    • Views: 9,838
    Oct 18 2012 06:07 PM Go to last post
  4. Arrow Sticky Thread Sticky: Online System Requirements Tool

    There is a pretty nifty online testing tool that will show you if your machine is "up to snuff" for LOTRO. Follow these easy steps: Visit System...

    Started by Diedre‎, Mar 28 2007 10:24 PM
    4 Pages
    1 2 3 4
    • Replies: 131
    • Views: 100,497
    Oct 14 2012 10:36 AM Go to last post
  5. Post Sticky Thread Sticky: LOTRO and Windows 8 Release Preview (Stopped on 'examine' stage on launcher)

    Windows 8 Release Preview it should be stressed is not supported, this thread is simply a reference for anyone playing the game on it that is...

    Started by Mirthgar‎, Sep 10 2012 02:38 PM
    • Replies: 0
    • Views: 2,636
    Sep 10 2012 02:38 PM Go to last post
  6. Question Sticky Thread Sticky: Installing .Net 1.1 via "Slipstream"

    IMPORTANT: These steps are not supported, but detail how to "Slipstream" the installation of Microsoft .Net Framework 1.1 and the .Net 1.1 "Service...

    Started by Sporati‎, Mar 16 2010 04:11 PM
    3 Pages
    1 2 3
    • Replies: 104
    • Views: 45,721
    May 03 2012 11:37 PM Go to last post
  7. Smile Sticky Thread Sticky: Welcome to Middle-Earth! - Please Read This First!

    Hi Folks, Welcome to Middle-Earth and The Lord of the Rings Online! So I wanted to make a consolidated sticky with some general info, common...

    Started by Mirthgar‎, Sep 10 2010 11:20 AM
    • Replies: 1
    • Views: 4,129
    Nov 03 2011 05:59 PM Go to last post
  8. Exclamation Sticky Thread Sticky: Common Technical Issues - (Updated 11/03/2011)

    - Common Technical Issues - Current index of this thread: "Common Technical Issues" - (This article) "Common Patching Issues" - Quick Jump...

    Started by Mirthgar‎, Feb 13 2009 04:08 PM
    • Replies: 5
    • Views: 249,482
    Apr 06 2011 06:29 PM Go to last post
  9. Exclamation Sticky Thread Sticky: Hardware/Software Compatibility Issue Alerts (Updated 4/6/2011)

    (Remember the thread defaults to sorting descending, oldest to newest, new alerts are in the lower replies) CA (Computer Associates) Internet...

    Started by Mirthgar‎, Sep 14 2009 12:47 PM
    • Replies: 8
    • Views: 16,923
    Apr 06 2011 05:32 PM Go to last post
  10. Question Sticky Thread Sticky: Pando Media Booster FAQ and info -Updated 9/17/2010

    The downloaded installation here (also see the installing knowledge base article here) uses "Pando Media Booster" to download the installation files...

    Started by Mirthgar‎, Sep 09 2009 02:31 PM
    • Replies: 1
    • Views: 141,941
    Sep 17 2010 12:11 PM Go to last post
  11. Question Sticky Thread Sticky: "How-to's": "Voice Chat" - "Improving Video Hitching, Glitching.."

    Edit by Mirthgar: These are the merged "Voice Chat" and "Improving Video Hitching, Glitching, Stuttering" How-To stickies use those links for quick...

    Started by Fernelf‎, Mar 28 2007 11:16 PM
    3 Pages
    1 2 3
    • Replies: 110
    • Views: 123,349
    Oct 22 2009 01:29 PM Go to last post
  12. Exclamation Sticky Thread Sticky: Network and Game Connection Troubleshooting - Updated 8/12/2010

    These are the combined "Network Troubleshooting" and "Connection Issue Troubleshooting" stickies, use those links for quick navigation. This post...

    Started by Altumus‎, Dec 10 2007 06:06 PM
    • Replies: 1
    • Views: 80,753
    Jun 04 2009 05:53 PM Go to last post
  13. Question Sticky Thread Sticky: How to get help on the Tech Forums and how to contact Turbine

    Here is some helpful advice on how to make these forums work for you and to make things easier for us to offer assistance. Before posting use...

    Started by Tiggs‎, Jan 16 2007 02:34 PM
    • Replies: 1
    • Views: 44,899
    May 29 2007 06:09 PM Go to last post
  14. Arrow Sticky Thread Sticky: Classifying a Crash and why the "Send to Microsoft" report is important!

    At one time or another we have all received that annoying popup box that asks if we would like to submit a crash report to Microsoft. If you receive...

    Started by Tiggs‎, Jul 11 2006 02:46 PM
    • Replies: 1
    • Views: 26,899
    Apr 13 2007 08:15 PM Go to last post
Title / Thread Starter Replies / Views Last Post By
  1. Unable to Access Mirkwood

    I don't know if anybody else has had this issue since U11, but I am unable to access Mirkwood to do the Foreward Book. When I click the boat to...

    Started by Nailgar‎, Today 12:29 PM
    • Replies: 3
    • Views: 72
    Today 12:37 PM Go to last post
  2. Connection Failed: Client timed out the connection

    So today i was playing the game, and it randomly crashed, i tried to open the game, logged on, and tried to get to the character selection screen. It...

    Started by ColinTheDestroyer‎, Yesterday 03:49 PM
    • Replies: 1
    • Views: 106
    Today 11:59 AM Go to last post
  3. Stuck at server screen

    After I log on the game my launcher it freezes when I choose my server. I can select another server yet, the game doesn't start. I've succesfully...

    Started by Gabeleuss‎, Yesterday 03:10 PM
    • Replies: 7
    • Views: 168
    Today 11:59 AM Go to last post
  4. Is there a Check for people with problems with update 11?

    Is there a Check for people with problems with update 11 MSVCR100.DLL is missing? Was my original error message. Its now a week after update...

    Started by talisman2002‎, Yesterday 07:06 PM
    • Replies: 1
    • Views: 90
    Today 11:54 AM Go to last post
  5. Weird bug / freeze

    Hi all! I hope someone will be able to help me. I first noticed this problem two or three days ago, prior to that I was playing without a hitch...

    Started by Talumaril‎, Yesterday 04:09 PM
    • Replies: 8
    • Views: 253
    Today 11:47 AM Go to last post
  6. Help my LOTRO is loading so long!

    If I have done the first quest, he is loading to a new quest. But he is load for hours! Can you please help me?

    Started by GamerTim‎, Today 09:30 AM
    • Replies: 1
    • Views: 99
    Today 09:33 AM Go to last post
  7. Files update then launcher fails

    I have managed, or seem to have managed, to finally download all the files needed for this patch. Once the files are downloaded, the "overall" bar...

    Started by AGuyNamedGannon‎, May 14 2013 06:16 PM
    • Replies: 14
    • Views: 515
    Today 08:36 AM Go to last post
  8. TurbineInvoker.exe identified as medium risk malware

    by my antivirus software (PrevX). Classified as a Malware Downloader. This is the file sitting in my game folder, not a file found in a windows...

    Started by Zannia‎, Today 01:49 AM
    • Replies: 0
    • Views: 128
    Today 01:49 AM Go to last post
  9. Launcher won't start

    When I click on the LOTRO icon it opens up the command prompt for a split second then closes and launcher never opens. No errors pop up at all. I...

    Started by Arrionor‎, May 18 2013 12:14 PM
    • Replies: 4
    • Views: 256
    Yesterday 11:59 PM Go to last post
  10. Game won't launch

    Hello! I have encountered a problem after the new update with my game. I opened my launcher after the new update and let all the new files be...

    Started by Edhel‎, Yesterday 07:02 AM
    • Replies: 6
    • Views: 308
    Yesterday 11:30 PM Go to last post
  11. Windows 8 problem

    I am not sure if LOTRO is supported for Windows 8 or not but after it installs and patches it self, it asks me for login and log is without problem....

    Started by FRAal2011‎, Yesterday 01:29 PM
    • Replies: 1
    • Views: 128
    Yesterday 10:22 PM Go to last post
  12. Exclamation Screenshots and Plugins no longer on my documents.

    none of my screenshots are placed in my documents lotro folder. I searched for them and they were in the C:/Turbine/The Lord of The Rings Online...

    Started by Yoohooham‎, May 18 2013 09:49 AM
    • Replies: 2
    • Views: 121
    Yesterday 07:07 PM Go to last post
  13. After logging in and selecting World Noting Lunches

    After logging in and selecting World Nothing Lunches just sits there and sits there and this is after its fully updated, uninstalled it re-install...

    Started by Relmord‎, Yesterday 02:01 PM
    • Replies: 5
    • Views: 180
    Yesterday 05:25 PM Go to last post
  14. Automatic Camera rotation

    When i started playing the camera didnt automatically rotate to the npc or monster that i clicked on. But now it is. And i cant seem to find where to...

    Started by Epoch1222‎, Yesterday 02:28 PM
    • Replies: 3
    • Views: 127
    Yesterday 03:27 PM Go to last post
  15. Can not get into game post U11

    i have both a brand new win8 pc and a year old win7 pc, neither can connect to patch servers, ive taken the laptop to various locations to try and...

    Started by Doom4435‎, Yesterday 01:57 PM
    • Replies: 1
    • Views: 166
    Yesterday 03:12 PM Go to last post
  16. Internal error after update 11, how to fix

    I was having problems getting the game to work and it says "internal error, contact customer support". Tried their advice under customer support but...

    Started by Tobipaul‎, May 15 2013 04:45 AM
    • Replies: 6
    • Views: 398
    Yesterday 02:13 PM Go to last post
  17. Exclamation Game Crashing after I switch characters or freezes while character loading

    Been away for close to a year,so have just updated the game had the issue that is said contact customer support so used the work around that required...

    Started by Marita‎, Yesterday 12:04 PM
    • Replies: 1
    • Views: 173
    Yesterday 01:10 PM Go to last post
  18. Exclamation Stuck on choose server after u11

    Okay, so I just patched the game after u11. I open the steam lotro launcher, it checks for updates and at completion continues to login screen. I...

    Started by SauronZeitgeist‎, May 15 2013 08:26 AM
    • Replies: 11
    • Views: 419
    Yesterday 12:03 PM Go to last post
  19. To those whose PC's can't find the client .exe...

    Go to your Turbine folder(or WB folder...whatever), locate the lotroclient & turbineinvoker...right-click them....go to Properties...make sure that...

    Started by EllisAsylum‎, Yesterday 10:01 AM
    • Replies: 0
    • Views: 122
    Yesterday 10:01 AM Go to last post
  20. Cant play after update 11

    I already update the game, login ,choose the world (whitywindle) then i push play and nothing happend, reset the pc and still nothing....Anybody...

    Started by MadMans‎, May 13 2013 11:40 AM
    2 Pages
    1 2
    • Replies: 43
    • Views: 2,741
    Yesterday 09:43 AM Go to last post
  21. TURBINE!!!!!! what did you do?!?!?!?!?!!!!!

    since the "hot fix" i now get an error and now cannot log into the game >_________< http://www.freeimagehosting.net/ftu6g ok so my link doesn't...

    Started by angron9mm‎, Yesterday 07:41 AM
    • Replies: 1
    • Views: 355
    Yesterday 09:03 AM Go to last post
  22. Initializing...

    I completed downloading all updates. Closed everything and re-booted the game FIVE times; to ensure all patches were indeed completed. Yet,...

    Started by enginekid‎, May 13 2013 01:24 PM
    • Replies: 20
    • Views: 1,136
    Yesterday 02:46 AM Go to last post
  23. Is it no longer possible?

    Did the launcher update make it impossible to log in to the game on two different accounts from the same machine? I used to be able to trade between...

    Started by Ardineck‎, May 18 2013 04:16 PM
    • Replies: 2
    • Views: 210
    Yesterday 12:55 AM Go to last post
  24. Exclamation One Second Input Movement Lag.

    Hello, I am experiencing an input lag of 1 second when I use the "W, S, A, D," and jump keys. It does not happen when I rotate the character with...

    Started by Oblaque‎, May 18 2013 10:19 PM
    • Replies: 0
    • Views: 99
    May 18 2013 10:19 PM Go to last post
  25. The Launcher won't load

    I was playing LoTRO fine a little while ago. After turning my PC back on, LoTRO won't load. I start the program up, and I get to the splash screen...

    Started by Rucker23‎, Feb 16 2009 12:20 AM
    • Replies: 11
    • Views: 4,975
    May 18 2013 10:09 PM Go to last post
  26. Exclamation I can't log in any worlds!

    Hi, Im new at this game, I live in England For the first time I was about to try and joni a world and it said "Internal Error, Contact cutomer...

    Started by vatvat3‎, May 18 2013 01:45 PM
    • Replies: 3
    • Views: 223
    May 18 2013 09:55 PM Go to last post
  27. Issues with the new update and launcher

    I was able to connect just fine before this update... After the update I originally had problems installing microsoft visual c++ 2010 so I ...

    Started by Beveson‎, May 13 2013 02:22 PM
    • Replies: 3
    • Views: 265
    May 18 2013 09:18 PM Go to last post
  28. fails at "getting in line to connect"

    Hello all I've been running U11 on my desktop fine (w7 64bit) but cannot get my laptop to run the game (sony vaio w7 64 bit) which had no issues...

    Started by purefyre7‎, May 18 2013 08:40 PM
    • Replies: 0
    • Views: 89
    May 18 2013 08:40 PM Go to last post
  29. Manually update LOTRO??

    I've been trying to update my LOTRO for a few days now, ever since the White Hand update. The update will get to a certain point and then the...

    Started by Treanne‎, May 18 2013 03:57 PM
    • Replies: 2
    • Views: 118
    May 18 2013 04:35 PM Go to last post
  30. Thumbs down Lvl 85 character crashes lotroclient,lvl 28 not...seriously,fix your stuff!

    As i said in header!!!

    Started by raudkoer‎, May 18 2013 12:59 PM
    • Replies: 2
    • Views: 193
    May 18 2013 03:44 PM Go to last post
  31. Exclamation An Update Error Occurred : Regarding Latest Patch

    So ever since the patch on Monday, I have not been able to play at all. I keep getting the patch 'an update error has occurred' message that many...

    Started by Dregnan‎, May 17 2013 07:14 PM
    • Replies: 2
    • Views: 179
    May 18 2013 02:03 PM Go to last post
  32. Exclamation Select World Grey Button & ToS won't pop-up! Urgent Help!

    My friend was playing lotro normally before the update came. He re-installed the game through steam as the patch wasn't working. Now when he enter...

    Started by Elindl‎, May 18 2013 10:53 AM
    • Replies: 3
    • Views: 182
    May 18 2013 01:19 PM Go to last post
  33. Exclamation Not Loading after Swift Travel.

    When I swift travel from Hytbolt to Eaworth I keep getting stuck on the loading screen... I hear ambience sounds like flies and stuff, but other then...

    Started by Fromalientje‎, May 18 2013 11:11 AM
    • Replies: 1
    • Views: 94
    May 18 2013 11:44 AM Go to last post
  34. Exclamation Ok.....?

    Admins you may move this post as you wish, but do me a favor and spend a second sending me a message before? Enlighten me. what is going on with the...

    Started by Earnor_of_Bree‎, May 16 2013 08:48 PM
    • Replies: 5
    • Views: 349
    May 18 2013 10:13 AM Go to last post
  35. Logging in

    I am a lifer and a founder. Been playing LOTRO since September 2006--first wave of closed beta. For the life of me, I can no longer log into the...

    Started by Aolain‎, May 17 2013 11:41 PM
    • Replies: 5
    • Views: 389
    May 18 2013 08:55 AM Go to last post
  36. Lotro broken after update :(

    So I just updated the client with this new addition. Now when I try to play I get the error message : "Internal Error, please contact customer...

    Started by KayDM‎, May 17 2013 10:11 AM
    • Replies: 10
    • Views: 423
    May 18 2013 08:47 AM Go to last post
  37. Lotroexe error.

    Game was fine for me till last update,now i get lotroclient has stopped working errors.Is there any way to look/log those errors for further...

    Started by raudkoer‎, May 18 2013 06:14 AM
    • Replies: 1
    • Views: 148
    May 18 2013 08:14 AM Go to last post
  38. Can't find game client executable??

    I reformatted my computer yesterday and since then, seemingly have found all the errors as far as login goes. Since changing language and changing it...

    Started by Ladaca‎, May 16 2013 10:03 AM
    • Replies: 2
    • Views: 173
    May 18 2013 07:49 AM Go to last post
  39. unable to login

    is anyone else having issues with launching the game. I can enter my user name and password, select the world I want, it says it up and the logon...

    Started by CoorsII‎, May 16 2013 12:41 PM
    • Replies: 24
    • Views: 873
    May 18 2013 07:30 AM Go to last post
  40. Question QtWebKit.dll is missing please help ?!!?

    Title says it all, that's the error code I am relieving when I try to run the launcher. Anyone know a fix PLEASE?!

    Started by Celembar‎, May 18 2013 06:06 AM
    • Replies: 0
    • Views: 89
    May 18 2013 06:06 AM Go to last post

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