Forum: Account Support Questions

Can someone explain why it takes up to 2 weeks to transfer or get a name change? I understand the basic procedure, but do share more with me if you...

was debating buying a month to see if i get back into the game after 9 months off (some neat features that may get me back into it). i was part of...

now that the update is over, is account services going to get around to the premium service tickets submitted last week? :confused:

Im currently updating my client and intend on reactivating my account. Just wondering if when i put the updated credit card details in the charging...

The system is not accepting my card. I used the card last month and it worked fine and now this month it won't take it and your system has done 5 pre...

I would like to cancel the game and remove the number from my credit card. What do I do? graciously

Any ideas what is going on? you'd think Turbine would want the 12 bucks to do it. An email that explains what is up would be appreciated. I

Hi, I was wondering what the standard procedure for character transfers was. I filled out and submitted the form to move a character from...

I have the game on the mines of moria expansion- can I buy the game for 9.99 so I get siege of mirkwood(+keep my account) and will i get the 30 day...

hey there, i just bought the game and am having some trouble with the account. On myaccount @ turbine is shown an active subscription, so far...

Alright so I took advantage of the 9.99 deal for the complete package, and then chose a 3 month sub on top of that. My question is, have I been...

I am having problems using the referal system. Namely the person whom I referred hasn't received their guest game code yet, (see post a couple of...

I have a lifetime account and just tried to reply to a thread. This is the message I got: Hi 0rdinary0wl, thank you for your interest in The...

Hi There, I am a life timer from closed beta, and I just did a clean install with windows 7. I cannot seem to find my original game disks. I...

How do I go about getting my forum user name changed?

How long does it take for a ban to be lifted? The ban happened because the account was supposedly compromised. My little brother has not been able...

Hi there, I tried referring my buddy. I (correctly) entered their email and it was saved but they claim they never received anything from...

Just wondering if they do character transfers during patch weeks, reason I am asking is it has been 2 weeks this Thursday and was wondering if I am...

I have just renewed my subscription and at the same time purchased the Mines of Moria upgrade. When the product key for MoM was displayed I printed...

Is there any way to track the status of your paid service requests? I understand my name change request might take two weeks, but considering what a...

Soooo...i wont the spring festival lotto on my creep...however the issue is that since the lotto is delivered by mail if u win it there is no way to...

I Filled out the forum and I still have not heard anything from anyone yet. When I filled out it seid you be contacted shortly. I have a level 51...

Greetings! Do you you guys want/need to know about scammers? In this regard, I mean I got an email with a VERY convincing subject line and link,...

Hi there, I am a Lifetime member (joined as lifetime shortly after the game's launch) and recently purchased the Siege of Mirkwood combo-expansion...

I'm just trying to get something straight here. I was asking a few questions in game about the Goats you get in Moria. Half the stuff this guy told...

I bought the PAX special last week-end (with a 30 days free game time). I know I had to reactivate my account to get the month, which I did today. ...

Good morning. I put in a request for a character rename on one of my toons about 2 weeks ago, but never received a confirmation e-mail, nor has my...

First off, I'm looking to upgrade my account but I can't figure out what all is available. The reasons I'm looking to upgrade are: 1) More...

It still says on his client that he is banned, but on the myaccount website, it says he is not banned. The ban ended at 6:23pm est today (april 12th...

I had a LOTRO account a few years ago. i left and am now returning. My question is, would it be possible to delete a character from my previous...

Purchased the online version of this game earlier today and have hit my threshold level in trying to get this game to work. Downloaded the game...

My friend is playing the 10 day free trial version and i wondered if the Mines of Moria Game Card i just bought can be used to start her onto the...

I know that with the current system, Turbine doesn't send confirmation emails along with the character transfers. But I was wondering if Victorie...

I sent an invite to lotro to a friend, but they never got my invite, so I sent it to another email of theirs, this also did not make it to their...

When the game first released I subscribed for two accounts, one lifetime and one I paid $9.99 per month for. Eventually my credit card expired,...

Been away for awhile, almost a year, but I am lifetime subcriber and got the itch to play an MMO again and tried upgrading, but after hitting order...