Forum: Account Support Questions

I bought turbine points through paypal and have not got the point and it's been a week now and still no points.

After gold spammer reports, Turbine does a text search to determine who posted the questionable text. The report NUMBER you are given when you do a...

I have a problem with the pre-order of RoI. After I fill in my personal information I get sent to a VAT exemption page (for companies) where the...

Hey, i'm running Firefox and when I try to purchase ROI from the store, I select PayPal as the payment method. However, the screen just goes a solid...

Greetings All. I did a cursor search of the stickies but didn't really get a concreted answer to my question. I'm coming back to an account that...

Is there any way to remove my credit card information from myaccout.turbine.com page? I can't find any link/buttons that do this on the page. Do I...

bonjour j'ai acheter une carte prépayer de 60 jours,le 10.09.2011 par paypal j'ai reçu la confirmation de paypal,puis la confirmation d'achat de...

I bought the legendary upgrade for Isenguard. I am listed as Premium and have 1000 game points. However, despite having Moria and other expansions...

So I tried LoTRO a long time ago and it wasnt my thing. Tonight though I got a funny email. Apparently I signed up for a new account under this...

First off I am a returning player (I purchased and played back when LOTRO first came out) and for the past 24 hours I have been pulling my hair out...

My wife and I used to play a couple years ago and stopped, but are going to start playing again. I am a lifer, so getting my account going again was...

the account of a player of my fellowship was hacked. all freep-chars are deleted. email and password are changed. now the question, could she get her...

Hi Both in LoTRO and DDO the same happens: I try to buy Points in the ingame store with PayPal and after leaving the PayPal subpage before...

Hi! I'm trying to reset the password on my GF's Turbine account. While we were successful retrieveing the username with the "Forgotten your...

I bought ROI L.E. today. When i wanted to start the game, i saw that i can choose between two options for logging in, two diffetent subscriptions....

I added a new card on file and I got a confirmation email saying 'updated successfully'. I went to make a $20.00 purchase and it said "Error in...

I am a VERY new player so please bear with me. I recently purchased the Path of the Fellowship bundle in the LOTRO store. I am a Premium...

Hoping someone has an idea why this would be. I purchased the expansion today, and got the key code with no problem. But when I try to log in to my...

Never mind. I figured it out. Sigh.

So I tried logging in to play today and it says invalid username/password.... But the username and password I have always used still works here on...

Hello, Since i started playing in 2008 i've been using a Virtual Credit Card service offered by most banks in Portugal called "MBnet". I never had...

(Removed) I'll send this into Turbine directly thanks to Thornglen's advice.

Hello I'm new in here :D I have been trying to pre-purchase the new expansion for some time, I have tried many things before posting in here since...

How long will it take to resolve this? I see on the sticky here in forum from "Victoria" its already a known issue and been posted 18 may... In...

Hello. I just want to make sure before i spend turbine ponits : I run at the moment an vip account with 5 slots free due to me not having mines...

I'm currently having some issues submitting my card details for use in the LOTRO store (I'm after buying the Rune-keeper/Warden Bundle). Every time I...

I have stopped playing LOTRO for a few months.. Now I want to start playing again and I checked the LOTRO community website and it stated that...

Mail received, hoping for a quick resolution.

I enter all my details down to the last letter and press submit, and it comes up eiht error 30005. I don't know what the problem is, i check over the...