Forum: Account Support Questions

I have tried twice to buy the expansion. Both times I paid with Paypal. The window that pops up over the LOTRO site says my order is being processed...

On my weaver today I purchased Shelob's gift via the store, I clicked the confirm order button and after several moments I got 2 shelob's gifts. One...

Like many others tonight, purchasing Isen with TP has been challenging. However, somewhere during my attempts, my TP went from 10070 to 6815 (since...

I pre purchased RoI on September 26th,some hours before the servers went live. I went to my turbine account and applied the code for a new...

I got charged twice for the RoI expansion pack and raid. 4.5k TP missing in my account. I'm sure they will look into it, but I'm already missing...

Since you put back the Lotro store, i lost 50tp -35 from Khalysta -15 from Shalanda Moranae though did not lost any.

Today, I purchased the Warden and a bonus character slot from the LOTRO store. Points have been deducted from the total, but I have not been able to...

After paying the $49.95 to pre-purchase Isengard, I took my unlock code over to the turbine site and entered it in, I tried to add Isengard to my...

Hello, I'm already a VIP player, but I would like to upgrade to get ROI. I want to upgrade to get the full version with all the goodies. So I'm a bit...

Hello, I have an issue surrounding the upcoming ROI content and my current subscription plan. Firstly, I am premium and want to upgrade to VIP...

I just pre ordered Rise of Isengard via credit card, and received an email with product key... So i used this key to upgrade my existing account and...

Can't figure this one out. I preordered ROI today, and now my account is saying Im VIP, even though I didn't choose to do the monthly subscription.

I am trying to input my pre-order code from a few months ago in and it says this code is already in use, but no where can i find via my Turbine...

I'm a bit confused as I thought a VIP period was part of the purchase (which I why I just now bought the upgrade for the second account). Does the...

I am currently ftp but am interested in going vip. Do I get the 12 month special and then pre-order the Rise of Isengard? Will that give me access...

I pre bought the Isengard upgrade, and I'm also a subscriber, but I'm not sure if I have to also purchase the Mines of Moria Quest Pack, or whether...

Hi- I'm a longtime player who has been away during the F2P switchover and I've got a question re: the new Isengard pre-order. My VIP subscription...

My character's name Tanthe, on Snowbourn server, I not found nothing, I do the "migration" but nothing change. Can you send my user name, to my...

Hey ya guys, I'm nearing level 50 here and I wanted to get my self the warden and lore classes from the LOTRO store, but I noticed something odd....

Hi i ve decided to become vip through a paysafe card (which is the only accesible way for me).I remember searching in the forums about paysafe...

Yesterday I paid for 3 month subscription to upgrade my account by using master card in Singapore. But till now, im till a free player. Does it...

I already asked this in other thread, but may as well post it here, I don't have much time left: I don't live in the US and when I tried to buy...

how do i get reimbursed? why would I be billed twice for the same account..?

I am trying to play again on my account that had a subscrption a while ago but everytime I try and log into it it give me the error "The username...

as I mentioned above

I've logged into myaccount.turbine.com and there is no sort of cancel account/subscription button at all. I even took a screenshot in-case there was...

I had to create a free account to post this. I am A US lifetime subscriber from the beginning of the game and have been away from the game for 10...

I purchased the $29.99 RoI expansion yesterday and followed the prompts after the links. I logged onto LotRO and now see two subscriptions...

I misspelled "Lembas" as "Lambas" and this is quite annoying. Would it be possible to get this corrected? I'm not asking for a new name entirely,...

It has been 1 week since my renewal date, I have submitted over 10 tickets, and replied to those annoying emails stating my already stated problem. I...

I just pre ordered Rise of Isengard via credit card, it said the payment was being processed but i haven't received an email or even redirected to...