Forum: Account Support Questions

Is the Friday maintenance done yet? I can get to the character selection screen, but when I "Enter Middle Earth" the ring pulses as normal, but the...

I was VIP up until about 2 years ago. I own all except the most recent expansions. When I login F2P, it will not let me get access to quests in...

I tried to get a legendary item that was destroyed inadvertently reimbursed. The mistake was submitted with in a few minutes of the accidental...

Good day, I need some help from someone in Turbine. Over a year ago, I had a character name forced on my "flagship" charactervia naming policy...

Alrighty, So I have purchased MoM digitally from the website, Got the product key via email, entered it on my account page threw the "product key"...

I've played lotro for a really long time. I had to stop for months due to school and poor graphics card. I just recently bought a new laptop and so...

Hello everyone, I have 75 Mithril Coins from various lottery prize conversions. I had originally planned on maybe purchasing a mannequin cosmetic...

Greetings.. I was for months VIP with the 3month premium package(bought via myaccountlotro via credit card) but for the last 3 months I was...

it's been like 3 months since i've put money into a cashu account to buy TP's and it hasnt been working since then , is there any intention to fix...

Hi, I renewed my suscription on March 8th and didn´t receive my Turbine points right away like on other occasions, but due to the problems...

So on my account page it sais that my subscription renewed today Tuesday April 16th. However I didn't receive my 500 turbine points... Is that...

Hey there, a friend has an lifetime account. now he wants to play again and logged in in his account management. And at Subscription Plan...

So, apparently I have somehow messed up my password on my main account (created this free one just to post here). I've clicked (a few times) on the...

Greetings. I have an account migrated from Codemasters on October 22nd 2011. The account has a lifetime subscription purchased from CM on May 4th...

my character sheet/log has not been updated in over a week. was wondering if anybody knows why or how to fix this before i submit a ticket for it. i...

I posted this in General as it didn't really seem like an Account issue, someone suggested this was the forum for my query though so I'm trying here...

How much longer is Turbine going to take to fix this problem? Especially since it is impacting on anniversary rewards...

Hi is there specific time for world character transfer go online again?

Since I seemed to cause offence to some with my last Thread, I apologise unreservedly, it was not my intention, rather to highlight deficencies in a...

I bought the Samwise Gamgee Starter Pack and the Expansion Triple Pack from the market and have followed the instructions to the best of my ability...

I have been subscribed to LOTRO since start up of the original game. Last year on the anniversary my five year rewards were in my mailbox or...

hi, i bought the samwise pack and some turbine points and the tp code worked but when i try to submit the other one it just says "The following...

So after Update 10.1 the universal toolkits found in lootboxes are bound to account, correct? My question is whether this is retroactive (ie the...

Hey Since RoR-Beta i've waited for the Steed of Dagorlad Armor. Noted that i wont be able to buy it as War-Steed Armor only. Nope, i have to buy...

Hello, My Lotro account got closed 2 month ago - perhaps because of a hacking attack, I don't know. I still can login into my turbine account...

When i logged on today, i saw that i wasn't in angmar anymore, but in bree.. and then i checked my money, all of my gold were gone... i'm just...

I had a riddermark star lit crystal that timed out and was wondering why it couldn't be given back to me. Do Gold items only count as high end quest...

Hello I preordered Riders of Rohan (I have email receipts and confirmation email from Turbine), but it is not showing up in the MyAccount@turbine...

The store always tells me "there was an error processing your request". Bla bla bla. After I entered "pay by credit card" to buy TPs. Then I...

I recently purchased the riding skill from the lotro store. I purchased it twice and i have yet the ability to unlock it. When i go to ride my...

I cant renew my vip after recent account upgrades. I cant change my credit card information. I cant pay with paypal. I cant pay with new credit card....

Hello, on 26-27th of February I was logged on my account after a little break (nearly a week, I think) to play by my Champion. I wanted to send an...

Hi, I have only just started playing the game and have tried to get into the store while in the game only to be greeted by a White screen that...

Hello! I have two questions that will very likely be answered by "sorry, nope" but I just have to make sure: - Can one gift a VIP subscription...

Throughout all of my searches into having my account blog fixed, it seems as though writing in the forum threads is the only way one will find help...