Forum: Account Support Questions

For the last 3 days im trying to buy the 99$ 15k tp offer with my credit card stored in your system of which i have been using years to buy...

So its the 4th of the month and yet again none added. Is it still broken or did that free 3 or 4 days added to vip accounts affect the issue date...

If I were to buy the samwise starter pack which I'm thinking about I have a question about one of the things you recieve. It states you get upgraded...

So, character undeletes and server transfers have been unavailable for almost 2 months now. I was hoping that the billing system maintenance today...

i got it thank you

Please fix this :C I got my mount just fine, though it's not likely to ever be used. The TPs were the big deal. Edit: I live in the UK, so...

Just a while ago I tried to add points using Ultimate Game Card. I entered the PIN just to see if the UGC pin that I have purchased is valid and to...

I would just like to say a big thank you to anyone that helped with the in-game support ticket reference number: 2909350 My issue was resolved...

can i get a key for LOTRO to put on an existing account i tryed the support ticket system except it doesnt work

Hello everyone. I'm a player from the Philippines and quite new to this game. Recently I purchased Turbine Points via Ultimate Game Card (UGC)...

Hi, So today i downloaded LOTRO again. I have played the game few months back but my computer broke so i had to get a new one that was 2 months after...

http://forums.lotro.com/showthread.php?510143-still-not-10-30-(according-to-the-gmt-convertor)-and-can-t-log-in! please read the comments too. i...

Does anyone know what the turn around for a support ticket is? I ordered some TP's going back 23rd April through the Steam Wallet. I have...

When they going to be fixed?, its been two months now.

Hello! I need some clarification considering lotro game accounts. I started with a free-to-play account, and then upgraded it to VIP, choosing...

About 5 days ago I purchased the Mithril Edition expansion digital download from gamestop. After some errors with them, I finally received my...

Hello I am new to the game and the forums, I just recieved two official warnings from a forum moderator... I believe those warnings to be critically...

So when I try to apply the Triple Pack code I recieved through steam to my account it gives me an error saying The following subscription(s)...

Dear Turbine, I have an issue. Basically I decided to pay 3 months subscription to this game. I made absolutely sure I was logged into my new...

Welcome on 27 March 2013 immediately after the conversation I bought a supplement Riders of Rohan Legendary edition. I got everything about it except...

Posting for a friend: She is unable to log into lotro.com with her login/pw for Turbine. She can log into game just fine but that same login/pw...

I always use Steam to purchase my Turbine Points for the store, but ever since the server downtime this morning I don't even make it to Steam when I...

Like many other Players on Evernight (reporting ingame) I have trouble sometimes connecting to the world queue for server "Evernight" getting error...

Logged in and went to the store only to discover my turbine points are at zero....checking history there is an entry that says CS removal -3117.What...

My account has been hacked 24 days ago and the hacker destroyed almost every item and gold. I immediately wrote a ticket to reset my passwort. It...

I wanted to verify my subscription status and login to https://myaccount.lotro.com/ but the Server keeps refusing my username/password even though I...

recently valve added a "feature" to allow game subscription to be done via steam. are there any plans to go down that route for lotro?

im haveing probs with geting to the beta the beta i sign to beta with my password and user name it gos to wear u click on to play i click on that...

so i just bought the riders of rohan heroic edition and it sent me the product key but every time i want to enter it, it says that the key is not...

I'm not terribly sure what this means. I go to try and log into my turbine account to start subscribing, and it won't let me past the white page that...

Everytime i try to log at myaccount this message appears. I'm using the right login, password and captcha code. How i fix this?

I usually receive my 500 VIP Turbine Points on the 21st of each month. When I didn't receive them in February, I contacted Turbine and they were...

This is where the "online" help directed me(I already left a msg for customer support),and I have a 1 month recurring membership,i never ordered...

Hello dear turbine and fellow forum members im out of options as of today. Let me briefly explain the following events. due to unknown happenings...

I have recently stared playing im level 30 yes im f2p but for some reason my forum account does not fine my In-game character i have done nothing but...

I bought the Samwise Gamgee Starter Pack and was offered a special of 1550 TP for $14.95 or so. I received 2 receipts for Samwise Gamgee and was...

My vip subscription for 3 months is almost at an end. If I cancel my subscription from myaccount.lotro.com I lose the account or simply stop being...