Forum: Account Support Questions

Mainly directed towards the turbine staff, but is there any update on when Character Transfers might be available again? (or other paid for support...

Hey all I just got my 5 friends and I logged in and did not find a mount in my inventory or in my mailbox. Is it delayed? I have to chars on this...

Hi, I got Turbine points from a card from walmart. My understanding was that after spending any money on game stuff you would become a Premium...

Dear Turbine, I tried a number of times to access my LOTRO Turbine account @ myaccount.turbine.com, (the same one I use to log in to client), with...

New player here, enjoying the game and I went VIP nearly a week ago. Even after subscribing, I get this message on a lot of lotro.com pages: "You...

I know it's beat to death, and I've read through a bunch of threads and tried to make sense of it myself, but this free-play/subscription stuff is...

I entered my GTC code about two months back and have yet to receive my points despite having just reverted back to premium a few days ago. This is...

Hello, long ago I had two active subscriptions under my one account name. I have returned to the game and do not need those two different...

Hello there! I got 5 of my friends to sign up for LOTRO and I still didn't recive my Steed of the Winged Herald. Why is that happening? Is it a...

Like the title says, I purchased every skirmish and instance in the game within a minute or two and now none of them are available in my skirmish...

Hello everyone, not sure if anyone is experiencing this error but i am not able to purchase Turbine points. I have bought a $50 prepaid Visa credit...

Yes, I know I am posting with an alt before anyone points out that I must be logged in to post. Anyways, I have acct info that works fine to log...

I would like to know: Why is it that when a F2P player buys an expansion with TP, they receive access to all the content that comes with it, but when...

Hi I started a ticket on 1st March No 24001-392857 requesting a character transfer from Withywindle to Evernight. I got a response saying it...

Bought expansion using turbine points - the description said it came with a Rohan horse (regular horse not warhorse). My account shows that I have...

Thanks for fixing the missing monthly TP issue. At least for my part, I had to write tickets for March & April but got them as planned here in May :)

Hello. I recently bought a boxed version of Mines of Moria and I tried to apply the key to update a current subscription but I ran into the issue...

I recently returned to play LOTRO and my login wasn't working in the community site (game and account page are working), when I decided try Internet...

Greetings, I've just bought the Riders of Rohan expansion on Steam, but when I try to activate it on Turbine website...

I created a new Turbine account to try out LOTRO. When I log into account management, I see zero options for signing up for a paid, full-access...

Hello everyone. I am unable to upgrade my account to VIP - I am getting random errors. First time I tried to upgrade, I received the following...

I have two accounts, on one I am able to buy points on either CC or Paypal, on the other neither work all I get is "System is unavailable, please try...

I bought SoM when it was released and and about a year ago I cancelled my subscription and am now a premium player. I just started playing again...

So my VIP session has ended today, i was trying to repurchase it, and i got the error Failed to Resume Purchase. has this happened to anyone else? i...

Hi, Is there anyone that can help me, so I bought Ultimate Game Card $20, then I tried to add my points, I chose (more payment method) through...

Hello I purchased 5000 points about an hour ago anyway i got the activation code and activated it manually because it never works for me when i try...

Hi there! Ive just got back to the lotro community after being away a little while. I was always a subscriber, even after free to play. I would like...

Is the game free to play, so that it means i can play the game with any kind of problem? someone told me i can play only for some hours, then i have...

I've been playing LoTRO off and on since 2007. I have purchased every expansion, including the collector's edition of RoR. I took a break over the...

I'm trying to get into my account management page so that I can resume my VIP subscription. Even though I've tried logging into multiple times, and...

Hey I need help figuring out where to go with my in game issues. I just bought an armor set with my mitrhil coins but it didnt give the whole...

I referred 5 friends and they all signed up, signed in and played. None of the referrals are showing up, how long does the process take to get them?

Hello! I have a problem with the characters information. My RK for example has not been update since 28/01/2013... He's now at 63 and in Mylotro...