Forum: Account Support Questions

Long story short, I was a VIP before the infamous "maintenance", and cancelled my subscription, so I was supposed to be a VIP until the next billing...

I bought the Triple Pack and Riders Of Rohan Heroic Edition. In my Account Details under Game Version History, he following are listed: Mines of...

If character was deleted and its name used on a new one, then that too was deleted, can the first one be restored? Basically, does the system...

hello, i purchased the samwise starter pack with the help of my boyfriends credit card ( have permission) which he uses on his acct for TP. i just...

I recently purchased 1600 turbine points on a LOTRO points card. you scratch off the back and key in the 25char code while in game to redem the...

I bought two cards the other day,and try as i might i can not get them redeemed,. I tried the codes two dozen times., I tried caps no caps,but to no...

I'm a premium and on the fourm it sait all premium players get 250 turbin points. I dident get them. so turbin if you are reading this can I please...

My wife is trying to upgrade to VIP which is advertised as GBP79.99, but when she logs in to myaccount.turbine.com, on the price plan choice page, 12...

Hello! i was just wondering why i could not become a vip. i have done everything that was telling how to do it and when i push the button that...

I know that the my account and store were both down, so does that mean waiting for an email confirmation is pushed back as well as depending on the...

Hi, I have a problem with a completed instance deed. It's bug on my screen. I can't delete it. See on the right side of the screen:...

Today (after the game servers were reactivated finally) I have finished several deeds in Angmar instances. Considering that billing system is still...

My billing anniversary for VIP for 1 year is set to expire or renew on the 16th, today. However, due to the longer maintenance, I cannot get into the...

Well, as I see admin closed thread, I just want to apologize to JanTATW if I offended him with my irony because I was waiting for admin's answer for...

Just wanted to find out when my Signature "Card" at the Bottom of My Posts gets updated? I have been on here over a Year with the Same "Card", and...

when I try to log into myaccount.turbine.com it gives this error.. can anyone help with this? Is anyone else getting this error? My friend can log in...

When I purchased the Riders of Rohan expansion using my points in the store did I actually buy the Base/Heroic or Lengendary edition? Because it...

Hi all, I'm facing an issue that my character overview is not updated. My guardian ist actual level 65 and he is shown as level 53 in the...

5 of my friends signed up for Lotro, so I got the Steed of the Winged Herald, but the problem is that my char lvl 13 got it. But I will not play on...

Was it necessary for me to buy both expansions in the store? Doesn't Rohan come with Rise of Isengard expansion?

At first, sry for my bad English, I´m from Germany. I bought a 15 € Paysafecard and translate it per Turbine in a 30 Days VIP Gamecard, which I...

I sent account support an ticket few hours ago, but I do not know if they received it since I didn't get confirmation email that they got it. Is that...

So this is actually a bug that I found by accident dealing with creating or changing your password, so I thought I'd share this in care anyone else...

I have a lifetime sub and I can't figure out how to get the latest expansion aside from buying it in the store using Turbine points or figuring out...

I get to the screen where the server is selected. I select it, the client starts but then exits. Is there any debugging flagd=s I can set to...

I have viewed the possible payment methods for my region to buy TP , cashu was available so i made an account and charged it to buy TP when i...

hi, i started to play lotro about a month ago and i would like to continue playing after 30lvl, so i decided to buy an VIP. Problem is i dont...

hello, when i would like to look at my character, i go in "my preference" and "my character settings" but they say "No characters found for this...

Ok, so, i transferred my character from firefoot to brandywine. There is a character (on my account) with the same name. i was supposed to recieve a...

I have had an issue with my main account and forum access since I have joined this game - I cannot login to either the forums or ask to have my main...

So for the past month I have been working on getting 995 Turbine Points to rename my character. When I finally get enough points the name I was after...

Hi I'm from Chile in South America, my apologies if not drafted well, I'm using a translator. On February 3 I bought "The Lord of the Rings Online...

Hello everyone, I have a question with becoming VIP. Currently I am looking at buying 4 x $5 UGCs (as the $20 are out of stock) is it possible to...

I got a question regarding the payment method using paypal. I wasnt prompted to choose the amount of time i want to pay, and now i see i have a...