Forum: Account Support Questions

I purchased the Mines of Moria Expansion...

Okay so I keep getting this message when I want to buy in-game TP's with the 'more payment options' selection: "There was an error processing your...

Hi i was wondering if CarpeNoctem could please give us a update on when this will be reopened with the "new changes" that You posted on March 5th...

I have renewed my VIP subscription and the expiration date have not updated, and i not have received any e-mail with a confirmation. How can i know...

I have a few questions about downgrading from VIP subscription. My major concern is that I have 8 toons on the account. As far as I understand...

Hi all, I have an issue with being unable to Purchase points on my account I receive the following message: There was an error processing your...

I just bought the riders of rohan heroic pack and the triple play pack expansions and I have tried to add the keys to my account but nothing is...

Is there any news on if undeletes will ever be allowed for characters that have previously been transferred?

I've been in Lotro since 2007. A couple of months ago, my main was accidentally deleted. I've been waiting patiently for these services to come back...

I've been playing since last week, I have several toons and one up to level 20. This website, my.lotro, seems as if it can see characters. Is that...

The question: The Story: iDeal was the best and fastest way to buy Turbine Points in the Netherlands, and maybe more places. But when the Lotro...

So I haven't seen one of these around, so I will post it anyway. If you are having problems connecting to a server, try going to the down arrow in...

Hey, Turbine I had summited a support ticket about turbine points because I haven't gotten them this month - There wasn't a response to the support...

Everytime I do enter the "unlock code" it just bring me to a page saying: 1:Follow the instructions below to activate a Product Key. 2: The...

After returning to LoTRO after over 500 days absence, I re-downloaded the game and re-installed it - only to have problems with the install not...

I got the new update and everything, and now when I type in my username and password nothing happens. It doesn't tell me that I spelled anything...

Hello, I quit playing LOTRO 12-18 months ago, and recently found some time to resume the adventure! When I first started, I purchased the steam...

Vip paid services are still down?? I tried this morning to upgrade my vip section so i can unlock the new area but i got this message ''Fail to paid...

I realized some time ago i had a second account, older then the one i'm usually using. My problem is, i cannot seem to log into the forum with it....

My character "Pekekhazad" (level 7 dwarf), doesn't appear in my community's account (Profile: Pekekhazad; log in with "franitis", which is my log...

Every time i try to log on a window appears with internal error contact customer support. What do i do?

I have deleted all my characters on the Brandywine server and was wondering if they will be removed from my profile here on LOTRO. Will the kinship...

Hey guys, tried to become VIP, just for a month. Used my card, Visa type, saved it, but when I pressed the button, got a message . Strange, tried it...

I just logged on after the 5-16-13 update and I have no chat options. I can't use glff, says it doesn't exist. When i use, "Say," chat it works. ...

I was able to have 2 (my) accounts logged in side by side, since I have dual monitors with a kick &&& system, I learned (the hard way) after the last...

Its been 3 days now and I cannot log in. I have been away from the game for 3 weeks and had a lot of updates, but after it appeared to install...

Hi, Just wondering if anyone else out there is having the same problem as I am or know how to fix it. Before update 11 I was able to run 2...

After fixing numerous other error messages, I'm now getting this one when logging in. I can get past everything, reach the log in screen, click...

As my title states, my account was hacked (I received an e-mail to change my password, which I then did) and then a week or so later I log on to...

I know you can’t help me directly on the forums but I just want some advice and I should submit a support ticket (assuming I can work out how). I...

Hello, since the update I can`t login the game with my username and password. Every time, when I try to do it, I get the error *Failed to launch...

Hello, I just tried to unlock a class trait slot on my hobbit burglar. I tried 3 times with no success but was charged each time. I still recieved...

Hi, My account (after update 11) has lost everything, including characters, bought turbine points, the Rune Keeper and Warden classes that I had...

On my my lotro character list I am only able to review characters from the Imladris server, one that I used to use but since moved to Laurelin. But...

Mainly directed towards the turbine staff, but is there any update on when Character Transfers might be available again? (or other paid for support...